<html><head><meta http-equiv="Content-Type" content="text/html charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div style="font-size: 12px; margin: 0px; ">Our Q2 training will be held in Seattle, Washington on June 19th & 20th. Space is limited, so please RSVP as soon as possible to guarantee a seat.</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">This training will introduce you to the new features in RT4 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a good understanding of all of RT's features and functionality by the end of the session.</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, aimed at non-programmer RT administrators. We'll walk through setting up a common helpdesk configuration, from rights management, constructing workflows and notifications, and the basics of Lifecycles.</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">The second day of training picks up with server-side RT administration and dives into what you need to safely customize and extend RT. We'll cover upgrading and deploying RT, database tuning, advanced Lifecycle configurations, writing tools with RT's API, building an extension, and demonstrate how to extensibly alter the web UI and internal functions.</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT or show up on the second day and get quickly up to speed on how to make RT do your bidding.</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">Pricing and Payment</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">The cost of the class includes training materials, a continental breakfast and an afternoon snack. Please note that lunch will not be provided.</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">Single Day - $995</div><div style="font-size: 12px; margin: 0px; ">Both Days - $1495 (25% savings)</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">To Register</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">If you'd like to pay with Visa, MasterCard or Discover, please visit Best Practical's online store at <a href="https://shop.bestpractical.com/#Training">https://shop.bestpractical.com/#Training</a>. Unfortunately we are unable to accept American Express or PayPal.</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">If you'd prefer to pay with a purchase order, please email us at <a href="mailto:training@bestpractical.com">training@bestpractical.com</a>. Be sure to include:</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">* If you want to attend both days or a single day</div><div style="font-size: 12px; margin: 0px; ">* Full names and email addresses of attendees</div><div style="font-size: 12px; margin: 0px; min-height: 14px; "><br></div><div style="font-size: 12px; margin: 0px; ">Please also contact us at <a href="mailto:training@bestpractical.com">training@bestpractical.com</a> for discounted pricing if you are from an academic institution or if you'd like to send more than 3 people.</div></body></html>