[Rt-commit] r3058 - RT-Extension-ExtractRTNames

[robert at bestpractical.com]

Author: robert
Date: Thu Jun  2 01:22:57 2005
New Revision: 3058

Added:
   RT-Extension-ExtractRTNames/README
Modified:
   RT-Extension-ExtractRTNames/   (props changed)
Log:
 r3075 at bear:  rspier | 2005-06-02T05:22:42.738499Z
 first cut at a README
 


Added: RT-Extension-ExtractRTNames/README
==============================================================================
--- (empty file)
+++ RT-Extension-ExtractRTNames/README	Thu Jun  2 01:22:57 2005
@@ -0,0 +1,41 @@
+
+SUMMARY ---
+
+RT-Action-ExtractRTNames is an extension for use when you have
+multiple RT systems talking to each other.
+
+RT figures out which ticket a message is associated with by looking
+for a [rtname #1234] tag in the Subject line.  If multiple RT
+instances are sharing a ticket, it needs to contain a tag for each RT
+system.
+
+This extension looks at incoming messages and modifies the subject of
+the ticket to include any appropriate rtnames from other systems.
+
+INSTALLATION ---
+
+To install the extension:
+
+$ perl Makefile.PL
+
+(it may prompt you for the path to your RT.pm, if it can't
+automatically detect it.)
+
+$ make
+$ make install
+
+As part of the installation process, your RT instance will be
+configured with a new global scrip which will run the action.
+
+CONFIGURATION ---
+
+(not implemented yet)
+
+whitelist (or whiteregexp)
+
+TODO ---
+
+- generalize this to extracting arbitrary subject tags
+- allow that to be configured via a regex
+
+