[Rt-commit] rt branch, lcore, updated. f44304c4f412658b7a656cde3bf7703ea7b8eeb4

[jesse]

The branch, lcore has been updated
       via  f44304c4f412658b7a656cde3bf7703ea7b8eeb4 (commit)
      from  11afaea7af216642ba748cacd6b94057eb3a1659 (commit)

Summary of changes:
 TODO.lorzy |   22 ++++++++++++++++++++++
 1 files changed, 22 insertions(+), 0 deletions(-)

- Log -----------------------------------------------------------------
commit f44304c4f412658b7a656cde3bf7703ea7b8eeb4
Author: Jesse Vincent <jesse at bestpractical.com>
Date:   Sat Aug 8 17:32:42 2009 +0100

    more scenarios

diff --git a/TODO.lorzy b/TODO.lorzy
index 0000343..b451c3d 100644
--- a/TODO.lorzy
+++ b/TODO.lorzy
@@ -26,3 +26,25 @@ email to sysadmin at example.com
 On ticket update, if the ticket's custom field "Foo" has a value that is in the list ("A", "B", "C"), set its status to 'stalled'.
 
 On ticket update, if its custom field "Foo" has a value that is > 20, create a new ticket owned by the ticket requestor's manager in the approvals queue which the original ticket depends on, copying various bits of ticket metadata. It subject should be "Approval for '$ticket->subject'"
+
+on ticket creation
+	If there is no owner, figure out which possible owner of tickets in this queue has the fewest open tickets and assign it to him.
+
+
+on ticket creation
+	If there is no owner, figure out which possible owner of tickets in this queue has the fewest minutes of work left on open tickets and assign it to him.
+
+on ticket creation
+	if the subject matches /mac/, assign to a member of the mac group
+	if the subject matches /windows/, assign to a member of the windows group
+	if the subject matches /linux/, assign to a member of the sysadmin group
+	if the subject matches /solaris/, assign to a member of the sysadmin group
+	if the subject matches /VAX/, 
+		send a note back to the requestor saying we don't do VMS
+						and resolve the ticket
+
+
+on ticket resolve,
+	if this ticket has never been resolved before, send email
+		to the requestor telling them their ticket has been resolved.
+

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