[Rt-commit] rt branch, 4.4/queue-template-doc, repushed

Shawn Moore shawn at bestpractical.com
Thu Jul 13 12:50:53 EDT 2017


The branch 4.4/queue-template-doc was deleted and repushed:
       was cdaa1e83ebbd2caba764f492f992c26509b721a4
       now 619cfa6f991bfafb33ba9dc4585fe3a14f75c41b

1:  cdaa1e8 ! 1:  619cfa6 Document queue template name override
    @@ -19,13 +19,18 @@
     +You can take advantage of this to customize your templates for a specific queue
     +by creating a queue-level template with the exact same name as a global
     +template. For example, you can make an "Autoreply" template for your Security
    -+queue which has a completely different message.
    ++queue which has a completely different message. Other queues will continue to
    ++use the global "Autoreply" template, but for the Security queue, its special
    ++"Autoreply" override will be used.
     +
     +One common pattern is to create a I<blank> template, which the "send email"
     +action takes as a hint to avoid sending its email. So by creating a blank queue
     +template you can "disable" a specific notification, such as Ticket Taken, for
     +an individual queue, while still keeping the scrip globally applied to all
    -+queues
    ++queues.
    ++
    ++You can manage queue-specific templates by visiting
    ++Admin -> Queues -> Select -> ... -> Templates.
     +
      =cut
      



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