[Rt-commit] rt branch, 4.6/update-articles-docs, created. rt-4.4.4-72-g0b550c1a7

Jim Brandt jbrandt at bestpractical.com
Fri May 3 13:20:52 EDT 2019

The branch, 4.6/update-articles-docs has been created
        at  0b550c1a7e2bb9ff7f7a6c6547316aef73fdf5ab (commit)

- Log -----------------------------------------------------------------
commit 0b550c1a7e2bb9ff7f7a6c6547316aef73fdf5ab
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Fri May 3 13:20:44 2019 -0400

    Remove hotlist from article docs

diff --git a/docs/customizing/articles_introduction.pod b/docs/customizing/articles_introduction.pod
index 09b42d531..a34e1970d 100644
--- a/docs/customizing/articles_introduction.pod
+++ b/docs/customizing/articles_introduction.pod
@@ -107,9 +107,11 @@ When replying to or commenting on tickets or creating tickets, there
 is a UI widget that lets you search for and include Articles in
 your reply.  (They're editable, of course).  
-Articles can be included by searching for them, knowing the Id of the
-article, using the Article Hotlist and using the Queue-specific
+The Include Article dropdown contains articles from any classes that
+are applied to the queue the ticket is in. When the ticket gets too
+large, it automatically turns into a search box which allows you to type
+an article name. The search box will help you by auto-completing to
+matching articles as you type.
 =head3 Disabling Escaped HTML
@@ -150,19 +152,8 @@ offered a choice of Topic 1 and Topic 2 along with the searching.
 After choosing Topic 1 or Topic 2, you will be given a list of
 relevant articles to choose.
-Alternately, you can now implement this by applying a single Class to
-your Queue and using the L</"Article Hotlist"> feature described below.
-=head2 Article Hotlist
-The Modify Class page has a checkbox labelled "All Articles in this
-class should be listed in a dropdown of the ticket reply page".
-If you select this for a Class, a dropdown will be available on the
-Ticket Create or Update page which allows users to quickly include
-Articles in this Class.
-The Class needs to be set up and Applied for the dropdown to appear
-(see L</"Classes">).
+You can also organize articles into separate classes and selectively
+apply classes to the queues they should be used for.
 =head2 SelfService Interface


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