[Rt-commit] rtir branch, 5.0-trunk, created. 4.0.1rc1-235-gd09c90c1

? sunnavy sunnavy at bestpractical.com
Tue Jun 16 14:06:34 EDT 2020


The branch, 5.0-trunk has been created
        at  d09c90c1f6b4be17afe5104fcb70afdba3fa44ee (commit)

- Log -----------------------------------------------------------------
commit 9b1b01aad99c7ef27a83e83f8155585059c980dd
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Fri Jun 5 05:39:37 2020 +0800

    Reduce gap between incident list and Link/New buttons in "The Basics" widget

diff --git a/static/css/rtir-styles.css b/static/css/rtir-styles.css
index 5ab3ceb9..ed7bf843 100644
--- a/static/css/rtir-styles.css
+++ b/static/css/rtir-styles.css
@@ -30,6 +30,7 @@ body.rtir .collection-as-table > .yes {
 
 body.rtir .ticket-info-basics .incidents .collection-as-table {
     margin-top: 0;
+    margin-bottom: 0.5em;
 }
 
 

commit acd4946047846b16c9c51580ac19ca31efb851ce
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Fri May 29 22:49:33 2020 +0800

    Link to RT ticket create on RTIR create pages
    
    It's possible that users couldn't access RT ticket create page, when
    their default queue is an RTIR one, in which case RT will redirect to
    RTIR create pages automatically.
    
    This commit adds a link to RT ticket create page with a non-RTIR queue
    specified, to get around this edge issue.

diff --git a/html/Callbacks/RTIR/Elements/Tabs/Privileged b/html/Callbacks/RTIR/Elements/Tabs/Privileged
index 7532e80d..48d31381 100644
--- a/html/Callbacks/RTIR/Elements/Tabs/Privileged
+++ b/html/Callbacks/RTIR/Elements/Tabs/Privileged
@@ -543,4 +543,28 @@ PageWidgets()->child('simple_search')->raw_html( $m->scomp(
     Placeholder => 'Search Incidents'
 ) );
 PageWidgets()->child( create_ticket => raw_html => $HTML::Mason::Commands::m->scomp('/Elements/CreateTicket', SendTo => '/RTIR/Create.html?Queue=' . RT::IR::GetRTIRDefaultQueue()) );
+
+if ( $request_path =~ m{$re_rtir_path(?:Incident/)?Create\.html} ) {
+    my $default_queue = GetDefaultQueue();
+    my $queue;
+    if ( $default_queue && !RT::IR->OurQueue($default_queue) ) {
+        $queue = $default_queue;
+    }
+    else {
+        # Find the first non-RTIR queue current user can create
+        my $cache_key = SetObjectSessionCache(
+            ObjectType       => 'Queue',
+            CheckRight       => 'CreateTicket',
+            CacheNeedsUpdate => RT->System->QueueCacheNeedsUpdate,
+        );
+        ($queue) = map { $_->{Id} } grep { !RT::IR->OurQueue( $_->{Id} ) } @{ $session{$cache_key}{objects} };
+    }
+
+    if ($queue) {
+        PageMenu()->child(
+            rt_create_ticket => title => loc('RT Create Ticket'),
+            path             => "/Ticket/Create.html?Queue=$queue",
+        );
+    }
+}
 </%INIT>

commit aebb4794467ae47558b34c3318e35c7f58d1dffd
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Thu Jun 11 03:33:30 2020 +0800

    Don't redirect to RTIR create on RT create page if there is no default queue
    
    When there is no default queue, RT defaults to the first queue current
    user can create in alphabetic order, which could be an RTIR one. In such
    case, it's more correct to stick to RT create page, where user could
    choose from all the queues. So here we default to the first non-RTIR
    queue instead.

diff --git a/html/Callbacks/RTIR/Ticket/Create.html/Init b/html/Callbacks/RTIR/Ticket/Create.html/Init
new file mode 100644
index 00000000..aa261984
--- /dev/null
+++ b/html/Callbacks/RTIR/Ticket/Create.html/Init
@@ -0,0 +1,65 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%#                                          <sales at bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<%INIT>
+# RTIR create pages also call this callback, which we need to skip too
+return if $ARGSRef->{Queue} || $m->request_path =~ m{^/RTIR/} || GetDefaultQueue();
+
+# Find the first non-RTIR queue current user can create
+my $cache_key = SetObjectSessionCache(
+    ObjectType       => 'Queue',
+    CheckRight       => 'CreateTicket',
+    CacheNeedsUpdate => RT->System->QueueCacheNeedsUpdate,
+);
+my ($queue) = map { $_->{Id} } grep { !RT::IR->OurQueue( $_->{Id} ) } @{ $session{$cache_key}{objects} };
+$ARGSRef->{Queue} = $queue if $queue;
+
+</%INIT>
+
+<%ARGS>
+$ARGSRef => {}
+</%ARGS>

commit a243aa1b068c7e9ff98dabad8774da014917e9f6
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Thu Apr 16 13:13:32 2020 -0400

    Update Module::Install
    
    Needed for new Module::Install::RTx.

diff --git a/META.yml b/META.yml
index 7e75d1a6..9901c2f7 100644
--- a/META.yml
+++ b/META.yml
@@ -34,6 +34,6 @@ requires:
 resources:
   license: http://opensource.org/licenses/gpl-license.php
 version: 4.0.1rc1
-x_module_install_rtx_version: '0.40'
+x_module_install_rtx_version: '0.41'
 x_requires_rt: 4.6.0
-x_rt_too_new: 4.8.0
+x_rt_too_new: 5.2.0
diff --git a/inc/Module/Install/RTx.pm b/inc/Module/Install/RTx.pm
index 7cad5299..d371af9b 100644
--- a/inc/Module/Install/RTx.pm
+++ b/inc/Module/Install/RTx.pm
@@ -8,7 +8,7 @@ no warnings 'once';
 
 use Module::Install::Base;
 use base 'Module::Install::Base';
-our $VERSION = '0.40';
+our $VERSION = '0.41';
 
 use FindBin;
 use File::Glob     ();
@@ -53,7 +53,7 @@ sub RTx {
         my @look = @INC;
         unshift @look, grep {defined and -d $_} @try;
         push @look, grep {defined and -d $_}
-            map { ( "$_/rt4/lib", "$_/lib/rt4", "$_/lib" ) } @prefixes;
+            map { ( "$_/rt5/lib", "$_/lib/rt5", "$_/rt4/lib", "$_/lib/rt4", "$_/lib" ) } @prefixes;
         last if eval {local @INC = @look; require RT; $RT::LocalLibPath};
 
         warn

commit 06620230967d2a38c3ecc96dd9089e581c7246db
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Thu Apr 16 17:20:17 2020 -0400

    Initial travis testing file

diff --git a/.travis.yml b/.travis.yml
new file mode 100644
index 00000000..3691e3af
--- /dev/null
+++ b/.travis.yml
@@ -0,0 +1,20 @@
+language: bash
+services: docker
+
+notifications:
+  slack:
+    secure: ebb/6lbr1ob7wMh04C5PzM5/NNz6IstEUaUROA7BATuKKgPetl6qwmQNwvlwE5zYvJQBWQwKJ70JaCzJkXK6JVMVRRAWsXINJTzMfSqsoXEcJ59c5isf0bsnspVO7jxHTfXF/NZngR4EuPwH5v5lWp9m++j90t9nBKFFVi34WUE=
+
+env:
+    - RT_DBA_USER=root RT_DBA_PASSWORD=password DB_VERSION_TAG=10.3
+
+# $TRAVIS_BUILD_DIR will have a clone of the current branch
+before_install:
+    - docker run --name mariadb -e MYSQL_ROOT_PASSWORD=password -d mariadb:$DB_VERSION_TAG
+    - docker build -t rt-base .
+    - docker run -d -v $TRAVIS_BUILD_DIR:/rtir --name rtir --link mariadb:db rt-base
+    - docker ps -a
+    - docker exec -it rtir bash -c "cd /rtir && perl Makefile.PL"
+
+script:
+    - docker exec -it rtir bash -c "cd /rtir && prove -l t/*"
diff --git a/Dockerfile b/Dockerfile
new file mode 100644
index 00000000..a7e3f809
--- /dev/null
+++ b/Dockerfile
@@ -0,0 +1,25 @@
+FROM bpssysadmin/rt-base-debian-stretch
+
+LABEL maintainer="Best Practical Solutions <contact at bestpractical.com>"
+
+# Valid values are RT branches like 5.0-trunk or version tags like rt-4.4.4
+ENV RT_VERSION 5.0-trunk
+ENV RT_TEST_DEVEL 1
+ENV RT_DBA_USER root
+ENV RT_DBA_PASSWORD password
+ENV RT_TEST_DB_HOST=172.17.0.2
+ENV RT_TEST_RT_HOST=172.17.0.3
+
+RUN cd /usr/local/src \
+  && git clone https://github.com/bestpractical/rt.git \
+  && cd rt \
+  && git checkout $RT_VERSION \
+  && ./configure.ac \
+    --disable-gpg --disable-smime --enable-developer --enable-gd --enable-graphviz --with-db-type=SQLite \
+  && make install \
+  && make initdb \
+  && rm -rf /usr/local/src/*
+
+RUN cpanm Parse::BooleanLogic
+
+CMD tail -f /dev/null

commit f5d0e726564aeeef5dd556bc4b29842002c7a823
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Fri Apr 17 17:27:11 2020 -0400

    Check individual linked incidents on split page
    
    The previous is_deeply call failed when running on the Debian
    test Docker container because it appears to display the second
    linked incident twice. This shows up in the dumped HTML and in the
    params returned in the test.
    
    Unable to reproduce this manually in a running RTIR, this update converts the
    test to an affirmative test for the links. However the test may be
    revealing a bug that only happens in certain circumstances, so leaving
    a comment for further investigation.

diff --git a/t/report/split.t b/t/report/split.t
index 9e09d3c1..e0dc6959 100644
--- a/t/report/split.t
+++ b/t/report/split.t
@@ -3,7 +3,9 @@ use warnings;
 
 use RT::IR::Test tests => undef;
 
-RT::Test->started_ok;
+my ($baseurl, $agent) = RT::Test->started_ok;
+diag "Test server running at: $baseurl";
+
 my $m = default_agent();
 
 my %viewed = ( '/NoAuth/Logout.html' => 1 );    # in case logout
@@ -24,7 +26,11 @@ my $extra_incident = $m->create_incident({ Subject => "further test Incident" })
     $m->follow_link_ok({text => "Split"}, "Followed link");
     $m->form_number(3);
 
-    is_deeply([grep $_, $m->current_form->param('Incident')],[$first_incident,$second_incident],"Both Incidents are Checked");
+    # TODO: check the split form to see if the second incident is being displayed twice
+    my @ir_params = $m->current_form->param('Incident');
+    is($ir_params[0], $first_incident, "First incident is checked");
+    is($ir_params[1], $second_incident, "Second incident is checked");
+
     $m->click_ok('Create',"Split the Report");
 
     my $new_ir = $m->get_ticket_id;
@@ -40,7 +46,10 @@ my $extra_incident = $m->create_incident({ Subject => "further test Incident" })
     $m->follow_link_ok({text => "Split"}, "Followed link");
     $m->form_number(3);
 
-    is_deeply([grep $_, $m->current_form->param('Incident')],[$first_incident,$second_incident],"Both Incidents are Checked");
+    my @ir_params = $m->current_form->param('Incident');
+    is($ir_params[0], $first_incident, "First incident is checked");
+    is($ir_params[1], $second_incident, "Second incident is checked");
+
     $m->untick('Incident',1);
     $m->click_ok('Create',"Split the Report");
 
@@ -57,7 +66,10 @@ my $extra_incident = $m->create_incident({ Subject => "further test Incident" })
     $m->follow_link_ok({text => "Split"}, "Followed link");
     $m->form_number(3);
 
-    is_deeply([grep $_, $m->current_form->param('Incident')],[$first_incident,$second_incident],"Both Incidents are Checked");
+    my @ir_params = $m->current_form->param('Incident');
+    is($ir_params[0], $first_incident, "First incident is checked");
+    is($ir_params[1], $second_incident, "Second incident is checked");
+
     $m->untick('Incident',1);
     $m->untick('Incident',2);
     $m->field('Incident',$extra_incident,3);

commit 6e46436708e34ab15bd9dcc00efeafc1a85ebdbc
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Thu Jun 11 11:20:49 2020 -0400

    Install new module dependency

diff --git a/Dockerfile b/Dockerfile
index a7e3f809..e702c3c6 100644
--- a/Dockerfile
+++ b/Dockerfile
@@ -20,6 +20,7 @@ RUN cd /usr/local/src \
   && make initdb \
   && rm -rf /usr/local/src/*
 
+RUN cpanm Net::Whois::RIPE
 RUN cpanm Parse::BooleanLogic
 
 CMD tail -f /dev/null

commit 96154478e9b6cf77b4aa592f28cb2bb4f8997ae5
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Thu Jun 11 14:03:11 2020 -0400

    Remove explicit disabling of gpg and smime

diff --git a/Dockerfile b/Dockerfile
index e702c3c6..9ed0b5a3 100644
--- a/Dockerfile
+++ b/Dockerfile
@@ -15,7 +15,7 @@ RUN cd /usr/local/src \
   && cd rt \
   && git checkout $RT_VERSION \
   && ./configure.ac \
-    --disable-gpg --disable-smime --enable-developer --enable-gd --enable-graphviz --with-db-type=SQLite \
+    --enable-developer --enable-gd --enable-graphviz --with-db-type=SQLite \
   && make install \
   && make initdb \
   && rm -rf /usr/local/src/*

commit b76256b4ed6c343da6b4766f35bea9510fe77484
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Thu Jun 11 15:16:56 2020 -0400

    Test with MariaDB

diff --git a/Dockerfile b/Dockerfile
index 9ed0b5a3..04a2a3bd 100644
--- a/Dockerfile
+++ b/Dockerfile
@@ -15,9 +15,9 @@ RUN cd /usr/local/src \
   && cd rt \
   && git checkout $RT_VERSION \
   && ./configure.ac \
-    --enable-developer --enable-gd --enable-graphviz --with-db-type=SQLite \
+    --enable-developer --enable-gd --enable-graphviz --with-db-host=172.17.0.2 --with-db-rt-host=172.17.0.3\
   && make install \
-  && make initdb \
+  && /usr/bin/perl -I/opt/rt5/local/lib -I/opt/rt5/lib sbin/rt-setup-database --action init --dba-password=password \
   && rm -rf /usr/local/src/*
 
 RUN cpanm Net::Whois::RIPE

commit 2bf0d7173c15c74ca6db81ca761b98518be64d7f
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Thu Jun 11 15:17:20 2020 -0400

    Update slack token for rtir repo

diff --git a/.travis.yml b/.travis.yml
index 3691e3af..292317ad 100644
--- a/.travis.yml
+++ b/.travis.yml
@@ -3,7 +3,7 @@ services: docker
 
 notifications:
   slack:
-    secure: ebb/6lbr1ob7wMh04C5PzM5/NNz6IstEUaUROA7BATuKKgPetl6qwmQNwvlwE5zYvJQBWQwKJ70JaCzJkXK6JVMVRRAWsXINJTzMfSqsoXEcJ59c5isf0bsnspVO7jxHTfXF/NZngR4EuPwH5v5lWp9m++j90t9nBKFFVi34WUE=
+    secure: "Q7BjnZ3TY/0Uz/t3jLwxPZ1LUnxg31q8KBFiDYWuwRisnpWsvpELO7Sh2WmdCD3tQn07qPfJluRIjerue7zgEkbojz/JZt2P+2VaJ6SpqtSZkt5euJ+glzlOJrBRAH9Mjbd8zw7O6gnF5O/l9+tKtogxxa6JcE9IJufAudFq2OU="
 
 env:
     - RT_DBA_USER=root RT_DBA_PASSWORD=password DB_VERSION_TAG=10.3

commit d23ae03cca66bee4a9ed706c6f0533f05889c971
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Fri Jun 12 09:46:07 2020 -0400

    Add Incident to tooltips to clarify button behavior

diff --git a/html/RTIR/Elements/ShowIncidents b/html/RTIR/Elements/ShowIncidents
index 6380fb1b..41f3f471 100644
--- a/html/RTIR/Elements/ShowIncidents
+++ b/html/RTIR/Elements/ShowIncidents
@@ -59,10 +59,10 @@
 <div class="actions">
 % unless ( $action ) {
 <a class="button btn-sm btn btn-primary" id="link-incident" href="<% RT::IR->HREFTo('Link/ToIncident/?id='. $id ) %>">
-    <span class="fas fa-link" data-toggle="tooltip" data-placement="top" data-original-title="<% loc( 'Link' ) %>"></span>
+    <span class="fas fa-link" data-toggle="tooltip" data-placement="top" data-original-title="<% loc( 'Link Incident' ) %>"></span>
 </a>
 <a class="button btn-sm btn btn-primary" id="create-incident" href="<% RT::IR->HREFTo('Incident/Create.html?Lifecycle=' . RT::IR->lifecycle_incident . '&Child='. $id ) %>">
-<span class="fas fa-plus" data-toggle="tooltip" data-placement="top" data-original-title="<% loc( 'New' ) %>"></span></a>
+<span class="fas fa-plus" data-toggle="tooltip" data-placement="top" data-original-title="<% loc( 'New Incident' ) %>"></span></a>
 % } elsif ( $action ne 'No' ) {
 <a class="button btn-sm btn btn-primary" href="<% RT::IR->HREFTo('Display.html?Action='. $action.'&id='. $id) %>">
     <span class="fas fa-plus" data-toggle="tooltip" data-placement="top" data-original-title="<% loc( $action ) %>"></span>

commit 79f60f3195817940cae32a6d90a916474b06b161
Merge: eb772213 d23ae03c
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Fri Jun 12 09:46:50 2020 -0400

    Merge branch '5.0/tighten-link-incident-button-space'


commit 1164348ae2339296efaec63a11b32eea1b70a81f
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Sat Jun 13 02:20:25 2020 +0800

    Don't limit lifecycle for queue select on create pages
    
    It's more convenient to show all(or limited by Constituency) RTIR
    queues, so user could easily switch.

diff --git a/html/RTIR/Create.html b/html/RTIR/Create.html
index db27a16e..77e848c4 100644
--- a/html/RTIR/Create.html
+++ b/html/RTIR/Create.html
@@ -108,7 +108,6 @@
             args => {
                 Name           => 'Queue',
                 Default        => $Queue,
-                Lifecycle      => $Lifecycle,
                 ShowNullOption => 0,
                 AutoSubmit     => 1,
                 LimitToConstituency => $limit_to_constituency,
diff --git a/html/RTIR/Incident/Create.html b/html/RTIR/Incident/Create.html
index a4ecd5a6..a8bc8a59 100644
--- a/html/RTIR/Incident/Create.html
+++ b/html/RTIR/Incident/Create.html
@@ -130,7 +130,7 @@ if ( $ChildObj && $ChildObj->id && !$ChildObj->CurrentUserHasRight('ModifyTicket
       <&|/l&>Queue</&>:
     </div>
     <div class="value col-md-9">
-      <& /RTIR/Elements/SelectRTIRQueue, Name => "Queue", Default => $queue, Lifecycle => $QueueObj->Lifecycle, AutoSubmit => 1, ShowNullOption => 0,
+      <& /RTIR/Elements/SelectRTIRQueue, Name => "Queue", Default => $queue, AutoSubmit => 1, ShowNullOption => 0,
                                          LimitToConstituency => $limit_to_constituency, Constituency => $constituency &>
     </div>
   </div>

commit 683e2571b670014baa34fd231990acec5cb7117a
Merge: 79f60f31 2bf0d717
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Sat Jun 13 03:39:19 2020 +0800

    Merge branch '5.0/travis-test'


commit ef5dd6ae9b4eb42db51be17057a38efe43b702b1
Merge: 683e2571 1164348a
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Fri Jun 12 16:25:29 2020 -0400

    Merge branch '5.0/rt-create-ticket-link'

diff --cc html/RTIR/Incident/Create.html
index a78a6784,a8bc8a59..a511d97b
--- a/html/RTIR/Incident/Create.html
+++ b/html/RTIR/Incident/Create.html
@@@ -127,11 -126,11 +127,11 @@@ if ( $ChildObj && $ChildObj->id && !$Ch
    </div>
  % }
    <div class="form-row">
 -    <div class="label col-md-3">
 +    <div class="label col-3">
        <&|/l&>Queue</&>:
      </div>
 -    <div class="value col-md-9">
 +    <div class="value col-9">
-       <& /RTIR/Elements/SelectRTIRQueue, Name => "Queue", Default => $queue, Lifecycle => $QueueObj->Lifecycle, AutoSubmit => 1, ShowNullOption => 0,
+       <& /RTIR/Elements/SelectRTIRQueue, Name => "Queue", Default => $queue, AutoSubmit => 1, ShowNullOption => 0,
                                           LimitToConstituency => $limit_to_constituency, Constituency => $constituency &>
      </div>
    </div>

commit 8f304a34a10fc0fe79e10d724db4ea2f55a3d044
Author: Blaine Motsinger <blaine at bestpractical.com>
Date:   Mon May 18 14:26:14 2020 -0500

    Core RT::Extension::CreateIncidentAndInvestigation
    
    This commit moves the RT::Extension::CreateIncidentAndInvestigation
    extension back to core RTIR.
    
    The code was removed in commit 5f72e57 due to complexity which has
    since been solved by moving the dropdown to the create pages.

diff --git a/html/RTIR/Incident/Create.html b/html/RTIR/Incident/Create.html
index a511d97b..22316991 100644
--- a/html/RTIR/Incident/Create.html
+++ b/html/RTIR/Incident/Create.html
@@ -318,6 +318,19 @@ if ( $ChildObj && $ChildObj->id && !$ChildObj->CurrentUserHasRight('ModifyTicket
 
 </div>  <!-- end ticket-create-incident -->
 
+<div id="ticket-create-investigation">
+<a name="investigation"></a>
+<& /RTIR/Investigation/Elements/Create,
+    %ARGS,
+    NamePrefix => 'Investigation',
+    QueueObj => $InvestigationsQueueObj,
+    Lifecycle => RT::IR->lifecycle_investigation,
+    Constituency => $constituency,
+    SkipField => { Owner => 1, Attachments => 1, DateFields => 1 },
+    IncludeSignature => (exists $ARGS{'InvestigationContent'} ? 0 : 1),
+&>
+</div>
+
 % $m->callback( CallbackName => 'FormEnd', QueueObj => $QueueObj, Constituency => $constituency,
 %    ChildObj => $ChildObj, SplitObj => $SplitObj, ARGSRef => \%ARGS );
 
@@ -405,6 +418,12 @@ if (!$QueueObj->Name) {
 Abort( loc("Queue '[_1]' could not be loaded.", $queue) );
  }
 
+# Load appropriate Investigations queue
+my $InvestigationsQueue = 'Investigations' . ( $constituency ? ' - ' . $constituency : '' );
+my $InvestigationsQueueObj = RT::Queue->new( $session{'CurrentUser'} );
+my ($ret, $msg) = $InvestigationsQueueObj->Load( $InvestigationsQueue );
+RT->Logger->error("Unable to load $InvestigationsQueue : $msg") unless $ret;
+
 if( !RT::IR->IsIncidentQueue($QueueObj) ) {
     RT::Interface::Web::Redirect(RT::IR->HREFTo( '/Create.html?' . $m->comp('/Elements/QueryString', %ARGS )));
 }
@@ -455,6 +474,23 @@ if ( $CreateIncident ) {
     );
 }
 
+if ( $CreateWithInvestigation ) {
+        $checks_failure += RT::IR->FilterRTAddresses(
+            ARGSRef => \%ARGS,
+            Fields => {
+                InvestigationRequestors => 'Requestor',
+                InvestigationCc => 'Cc',
+                InvestigationAdminCc => 'AdminCc',
+            },
+            results => \@results,
+        );
+}
+
+if ( $CreateWithInvestigation && !$InvestigationRequestors ) {
+    push @results, loc( "You must enter a correspondent for the investigation" );
+    $checks_failure = 1;
+}
+
 $m->callback( CallbackName => 'BeforeCreateRedirect', ARGSRef => \%ARGS,
     Child => $ChildObj, results => \@results, checks_failure => \$checks_failure );
 
@@ -470,6 +506,26 @@ if ( !$checks_failure && $CreateIncident ) {
     push @results, @tmp;
 
     if( $inc_obj ) {
+        my $inv_obj;
+        if ( $CreateWithInvestigation ) {
+            my (@tmp);
+            ($inv_obj, @tmp) = $m->comp(
+                '/RTIR/Investigation/Elements/Create:Process',
+                %ARGS,
+                NamePrefix => 'Investigation',
+                DefaultsNamePrefix => '',
+            );
+            push @results, @tmp;
+            if ( $inv_obj ) {
+                my($id, $msg) = $inv_obj->AddLink(
+                    Type => 'MemberOf',
+                    Target => $inc_obj->id
+                );
+                #XXX: correct message on success
+                push @results, $msg if !$id || $msg;
+            }
+        }
+
         $m->callback(CallbackName => 'BeforeDisplay', ARGSRef => \%ARGS, Child => $ChildObj, TicketObj => $inc_obj,
             results => \@results );
 
@@ -511,7 +567,9 @@ unless ( exists $ARGS{'Content'} ) {
 $Title                   => loc("Create a new Incident")
 $QuoteTransaction        => undef
 
-$CreateIncident          => 0
+$CreateWithInvestigation => 0
+$CreateIncident          => $CreateWithInvestigation
+$InvestigationRequestors => 0
 
 $Split                   => undef
 
diff --git a/html/RTIR/Investigation/Elements/Create b/html/RTIR/Investigation/Elements/Create
index 69d5680b..351668c1 100644
--- a/html/RTIR/Investigation/Elements/Create
+++ b/html/RTIR/Investigation/Elements/Create
@@ -212,6 +212,13 @@ email addresses. These people <b>will</b> receive future updates.)</&></font></i
 % }
 
 </table></&>
+
+<& /Elements/Submit,
+    Name => 'CreateWithInvestigation',
+    Label => loc("Create Incident and run Investigation"),
+    SubmitId => 'create-ticket-with-investigation'
+&>
+
 % $m->callback( CallbackName => 'AfterTable', ARGSRef => \%ARGS, TicketObj  => $ticket,
 %    QueueObj   => $QueueObj, DefaultsFrom => $TicketObj );
 </div>

commit 1e499794a3d7dd70973ef0a238d60bc2095942e7
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Tue Jun 26 15:46:44 2018 +0800

    Extract domains to custom field Domain
    
    The behavior is quite similar to IP

diff --git a/Dockerfile b/Dockerfile
index 04a2a3bd..31b703ab 100644
--- a/Dockerfile
+++ b/Dockerfile
@@ -22,5 +22,6 @@ RUN cd /usr/local/src \
 
 RUN cpanm Net::Whois::RIPE
 RUN cpanm Parse::BooleanLogic
+RUN cpanm Net::Domain::TLD
 
 CMD tail -f /dev/null
diff --git a/META.yml b/META.yml
index 9901c2f7..82722412 100644
--- a/META.yml
+++ b/META.yml
@@ -27,9 +27,10 @@ no_index:
     - t
 requires:
   DBIx::SearchBuilder: 1.61
+  Net::Domain::TLD: 0
+  Net::Whois::RIPE: 2.006001
   Parse::BooleanLogic: 0
   Regexp::Common: 0
-  Net::Whois::RIPE: 2.006001
   perl: 5.10.1
 resources:
   license: http://opensource.org/licenses/gpl-license.php
diff --git a/Makefile.PL b/Makefile.PL
index 12c0f058..5ae905fd 100644
--- a/Makefile.PL
+++ b/Makefile.PL
@@ -32,6 +32,9 @@ requires('Regexp::Common');
 # queries parsing
 requires('Parse::BooleanLogic');
 
+# Domain searching
+requires('Net::Domain::TLD');
+
 # for tests
 build_requires('Test::More');
 build_requires('File::Find');
diff --git a/etc/RTIR_Config.pm b/etc/RTIR_Config.pm
index ef7f2e36..e3e9b52a 100644
--- a/etc/RTIR_Config.pm
+++ b/etc/RTIR_Config.pm
@@ -641,7 +641,7 @@ available in all screens in RTIR so may not be the best place for Custom Fields.
 
 Set(%CustomFieldGroupings,
     'RTIR::Ticket' => [
-        'Networking'     => ['IP'],
+        'Networking'     => ['IP', 'Domain'],
         'Details' => ['How Reported','Reporter Type','Customer',
                       'Description', 'Resolution', 'Function', 'Classification',
                       'Customer',
@@ -649,6 +649,16 @@ Set(%CustomFieldGroupings,
     ],
 );
 
+=item C<$RTIR_StrictDomainTLD>
+
+If true then RTIR will check if TLD is officially valid on domain
+extraction. Set it to 0 if you need to support local TLDs or recent ones
+that are not included in L<Net::Domain::TLD> yet. It's true by default.
+
+=cut
+
+Set($RTIR_StrictDomainTLD, 1);
+
 =back
 
 =head1 Countermeasures
diff --git a/etc/initialdata b/etc/initialdata
index 9eb62c56..277fe1f6 100644
--- a/etc/initialdata
+++ b/etc/initialdata
@@ -157,6 +157,15 @@ die "Please add RT::IR to your Plugins configuration before initializing the dat
         Values      => [],
         Description => 'Customer for Investigations RTIR queue',
     },
+    {
+        Name        => 'Domain',
+        Type        => 'FreeformMultiple',
+        Queue       => [ 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ],
+        Disabled    => 0,
+        Description => 'Domain for RTIR queues',
+        LinkValueTo =>
+            '__WebPath__/RTIR/Tools/Lookup.html?type=host&q=__CustomField__&ticket=__id__'
+    },
 );
 
 @ScripActions = (
@@ -208,7 +217,15 @@ die "Please add RT::IR to your Plugins configuration before initializing the dat
         Description =>
             'Move all tickets related to an incident to a new constituency',
         ExecModule => 'RTIR_ChangeChildConstituencies'
-    }
+    },
+    {   Name        => 'RTIR parse message for Domains',                 # loc
+        Description => 'Set Domain custom field from message content',   # loc
+        ExecModule  => 'RTIR_FindDomain',
+    },
+    {   Name        => 'RTIR merge Domains',                                 # loc
+        Description => 'Merge multiple Domains on ticket merge',             # loc
+        ExecModule  => 'RTIR_MergeDomains',
+    },
 );
 
 @ScripConditions = (
@@ -371,6 +388,34 @@ die "Please add RT::IR to your Plugins configuration before initializing the dat
         Template       => 'Blank'
     },
 
+    {
+        Description    => "SetDomainFromContent",
+        Queue          => [ 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ],
+        ScripCondition => 'On Correspond',
+        ScripAction    => 'RTIR parse message for Domains',
+        Template       => 'Blank'
+    },
+    {
+        Description    => "SetDomainFromContent",
+        Queue          => [ 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ],
+        ScripCondition => 'On Create',
+        ScripAction    => 'RTIR parse message for Domains',
+        Template       => 'Blank'
+    },
+    {   Description => "MergeDomains",
+        Queue =>
+            [ 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ],
+        ScripCondition => 'RTIR Merge',
+        ScripAction    => 'RTIR merge Domains',
+        Template       => 'Blank'
+    },
+    {   Description    => "On Linking To Incident Copy Domains",
+        Queue          => 'Incident Reports',
+        ScripCondition => 'RTIR Linking To Incident',
+        ScripAction    => 'RTIR merge Domains',
+        Template       => 'Blank'
+    },
+
 );
 
 # WARNING: If you change content of the templates, don't forget to
diff --git a/etc/upgrade/4.9.0/content b/etc/upgrade/4.9.0/content
new file mode 100644
index 00000000..01fd3c47
--- /dev/null
+++ b/etc/upgrade/4.9.0/content
@@ -0,0 +1,56 @@
+use strict;
+use warnings;
+
+our @CustomFields = (
+    {
+        Name        => 'Domain',
+        Type        => 'FreeformMultiple',
+        Queue       => [ 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ],
+        Disabled    => 0,
+        Description => 'Domain for RTIR queues',
+        LinkValueTo =>
+            '__WebPath__/RTIR/Tools/Lookup.html?type=host&q=__CustomField__&ticket=__id__'
+    },
+);
+
+our @ScripActions = (
+    {
+        Name        => 'RTIR parse message for Domains',
+        Description => 'Set Domain custom field from message content',
+        ExecModule  => 'RTIR_FindDomain',
+    },
+    {   Name        => 'RTIR merge Domains',                                 # loc
+        Description => 'Merge multiple Domains on ticket merge',             # loc
+        ExecModule  => 'RTIR_MergeDomains',
+    },
+);
+
+our @Scrips = (
+    {
+        Description    => "SetDomainFromContent",
+        Queue          => [ 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ],
+        ScripCondition => 'On Correspond',
+        ScripAction    => 'RTIR parse message for Domains',
+        Template       => 'Blank'
+    },
+    {
+        Description    => "SetDomainFromContent",
+        Queue          => [ 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ],
+        ScripCondition => 'On Create',
+        ScripAction    => 'RTIR parse message for Domains',
+        Template       => 'Blank'
+    },
+    {   Description => "MergeDomains",
+        Queue =>
+            [ 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ],
+        ScripCondition => 'RTIR Merge',
+        ScripAction    => 'RTIR merge Domains',
+        Template       => 'Blank'
+    },
+    {   Description    => "On Linking To Incident Copy Domains",
+        Queue          => 'Incident Reports',
+        ScripCondition => 'RTIR Linking To Incident',
+        ScripAction    => 'RTIR merge Domains',
+        Template       => 'Blank'
+    },
+);
diff --git a/lib/RT/Action/RTIR_FindDomain.pm b/lib/RT/Action/RTIR_FindDomain.pm
new file mode 100644
index 00000000..424c4447
--- /dev/null
+++ b/lib/RT/Action/RTIR_FindDomain.pm
@@ -0,0 +1,122 @@
+# BEGIN BPS TAGGED BLOCK {{{
+#
+# COPYRIGHT:
+#
+# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+#                                          <sales at bestpractical.com>
+#
+# (Except where explicitly superseded by other copyright notices)
+#
+#
+# LICENSE:
+#
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+#
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+#
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+# 02110-1301 or visit their web page on the internet at
+# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+#
+#
+# CONTRIBUTION SUBMISSION POLICY:
+#
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
+#
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+#
+# END BPS TAGGED BLOCK }}}
+
+use strict;
+use warnings;
+
+package RT::Action::RTIR_FindDomain;
+use base qw(RT::Action::RTIR);
+
+# See Regular Expressions Cookbook, 2nd Edition: 8.15. Validating Domain Names
+my $regex = qr/\b((?:(?=[a-z0-9-]{1,63}\.)(?:xn--)?[a-z0-9]+(?:-[a-z0-9]+)*\.)+([a-z]{2,63}))\b/;
+
+=head2 Commit
+
+Search for domains in the transaction's content.
+
+=cut
+
+sub Commit {
+    my $self   = shift;
+    my $ticket = $self->TicketObj;
+
+    my $cf = $ticket->LoadCustomFieldByIdentifier( 'Domain' );
+    return 1 unless $cf && $cf->id;
+
+    my $attach = $self->TransactionObj->ContentObj;
+    return 1 unless $attach && $attach->id;
+
+    my %existing;
+    for ( @{ $cf->ValuesForObject( $ticket )->ItemsArrayRef } ) {
+        $existing{ $_->Content } = 1;
+    }
+
+    my $how_many_can = $cf->MaxValues;
+    if ( $how_many_can && $how_many_can <= keys %existing ) {
+        RT->Logger->debug( "Ticket #" . $ticket->id . " already has maximum number of Domains, skipping" );
+        return 1;
+    }
+
+    my $content = $attach->Content || '';
+    while ( $content =~ m/$regex/igo ) {
+        my $domain = $1;
+        my $tld    = $2;
+
+        next unless length $domain <= 253;
+        if ( RT->Config->Get('RTIR_StrictDomainTLD') ) {
+            require Net::Domain::TLD;
+            next unless Net::Domain::TLD::tld_exists($tld);
+        }
+
+        $self->AddDomain(
+            Domain      => $domain,
+            CustomField => $cf,
+            Skip        => \%existing,
+        );
+    }
+
+    return 1;
+}
+
+sub AddDomain {
+    my $self = shift;
+    my %arg = ( CustomField => undef, Domain => undef, Skip => {}, @_ );
+    return 0 if !$arg{'Domain'} || $arg{'Skip'}->{ $arg{'Domain'} }++;
+
+    my ( $status, $msg ) = $self->TicketObj->AddCustomFieldValue(
+        Value => $arg{'Domain'},
+        Field => $arg{'CustomField'},
+    );
+    RT->Logger->error( "Couldn't add Domain: $msg" ) unless $status;
+
+    return 1;
+}
+
+RT::IR->ImportOverlays;
+
+1;
diff --git a/lib/RT/Action/RTIR_MergeDomains.pm b/lib/RT/Action/RTIR_MergeDomains.pm
new file mode 100644
index 00000000..5e844278
--- /dev/null
+++ b/lib/RT/Action/RTIR_MergeDomains.pm
@@ -0,0 +1,85 @@
+# BEGIN BPS TAGGED BLOCK {{{
+#
+# COPYRIGHT:
+#
+# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+#                                          <sales at bestpractical.com>
+#
+# (Except where explicitly superseded by other copyright notices)
+#
+#
+# LICENSE:
+#
+# This work is made available to you under the terms of Version 2 of
+# the GNU General Public License. A copy of that license should have
+# been provided with this software, but in any event can be snarfed
+# from www.gnu.org.
+#
+# This work is distributed in the hope that it will be useful, but
+# WITHOUT ANY WARRANTY; without even the implied warranty of
+# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+# General Public License for more details.
+#
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+# 02110-1301 or visit their web page on the internet at
+# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+#
+#
+# CONTRIBUTION SUBMISSION POLICY:
+#
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
+#
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+#
+# END BPS TAGGED BLOCK }}}
+
+package RT::Action::RTIR_MergeDomains;
+use strict;
+use warnings;
+use base 'RT::Action::RTIR';
+
+=head2 Commit
+
+Copy Domains from one ticket to another
+
+=cut
+
+sub Commit {
+    my $self = shift;
+
+    my $txn = $self->TransactionObj;
+    my $uri = $txn->NewValue or return 1;
+
+    my $uri_obj = RT::URI->new( $self->CurrentUser );
+    my ($status) = $uri_obj->FromURI( $uri );
+    unless ( $status && $uri_obj->Resolver && $uri_obj->Scheme ) {
+        RT->Logger->error( "Couldn't resolve '$uri' into a URI." );
+        return 1;
+    }
+
+    my $target = $uri_obj->Object;
+    return 1 if $target->id eq $txn->ObjectId;
+
+    my $source = RT::Ticket->new( $self->CurrentUser );
+    $source->LoadById( $txn->ObjectId );
+
+    return $self->CopyCustomFields( To => $target, From => $source, CF => 'Domain' );
+
+}
+
+RT::IR->ImportOverlays;
+
+1;

commit 32b00531858345341b957a6faa02f2525bad78f3
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Fri Jun 29 04:27:19 2018 +0800

    Test domain extraction

diff --git a/t/custom-fields/domain.t b/t/custom-fields/domain.t
new file mode 100644
index 00000000..a5ccbf82
--- /dev/null
+++ b/t/custom-fields/domain.t
@@ -0,0 +1,301 @@
+#!/usr/bin/perl
+
+use strict;
+use warnings;
+
+use RT::IR::Test tests => undef;
+
+RT::Test->started_ok;
+my $agent = default_agent();
+
+my $cf;
+diag "load and check basic properties of the Domain CF";
+{
+    my $cfs = RT::CustomFields->new( $RT::SystemUser );
+    $cfs->Limit( FIELD => 'Name', VALUE => 'Domain', CASESENSITIVE => 0 );
+    is( $cfs->Count, 1, "found one CF with name 'Domain'" );
+
+    $cf = $cfs->First;
+    is( $cf->Type,       'Freeform',             'type check' );
+    is( $cf->LookupType, 'RT::Queue-RT::Ticket', 'lookup type check' );
+    ok( !$cf->MaxValues, "unlimited number of values" );
+    ok( !$cf->Disabled,  "not disabled" );
+}
+
+diag "check that CF applies to all RTIR's queues";
+{
+    foreach ( 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ) {
+        my $queue = RT::Queue->new( $RT::SystemUser );
+        $queue->Load( $_ );
+        ok( $queue->id, 'loaded queue ' . $_ );
+        my $cfs = $queue->TicketCustomFields;
+        $cfs->Limit( FIELD => 'id', VALUE => $cf->id, ENTRYAGGREGATOR => 'AND' );
+        is( $cfs->Count, 1, 'field applies to queue' );
+    }
+}
+
+my $rtir_user = RT::CurrentUser->new( rtir_user() );
+
+diag "create a ticket via web and set Domain";
+{
+    my $i = 0;
+    my $incident_id;    # countermeasure couldn't be created without incident id
+    foreach my $queue ( 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ) {
+        diag "create a ticket in the '$queue' queue";
+
+        my $val = ++$i . '.example.com';
+        my $id  = $agent->create_rtir_ticket_ok(
+            $queue,
+            { Subject => "test domain", ( $queue eq 'Countermeasures' ? ( Incident => $incident_id ) : () ), },
+            { Domain => $val },
+        );
+        $incident_id = $id if $queue eq 'Incidents';
+
+        $agent->content_like( qr/\Q$val/, "Domain on the page" );
+
+        my $ticket = RT::Ticket->new( $RT::SystemUser );
+        $ticket->Load( $id );
+        ok( $ticket->id, 'loaded ticket' );
+        is( $ticket->FirstCustomFieldValue( 'Domain' ), $val, 'correct value' );
+    }
+}
+
+diag "create a ticket via web with Domain in message";
+{
+    my $i = 0;
+    my $incident_id;    # countermeasure couldn't be created without incident id
+    foreach my $queue ( 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ) {
+        diag "create a ticket in the '$queue' queue";
+
+        my $val = ++$i . '.example.com';
+        my $id  = $agent->create_rtir_ticket_ok(
+            $queue,
+            {
+                Subject => "test domain in message",
+                ( $queue eq 'Countermeasures' ? ( Incident => $incident_id ) : () ), Content => "$val",
+            },
+        );
+        $incident_id = $id if $queue eq 'Incidents';
+
+        $agent->content_like( qr/\Q$val/, "Domain on the page" );
+
+        my $ticket = RT::Ticket->new( $RT::SystemUser );
+        $ticket->Load( $id );
+        ok( $ticket->id, 'loaded ticket' );
+        is( $ticket->FirstCustomFieldValue( 'Domain' ), $val, 'correct value' );
+    }
+}
+
+diag "create a ticket and edit Domain field using Edit page";
+{
+    my $i = 0;
+    my $incident_id;    # countermeasure couldn't be created without incident id
+    foreach my $queue ( 'Incidents', 'Incident Reports', 'Investigations', 'Countermeasures' ) {
+        diag "create a ticket in the '$queue' queue";
+
+        my $id = $agent->create_rtir_ticket_ok(
+            $queue,
+            {
+                Subject => "test domain in message",
+                ( $queue eq 'Countermeasures' ? ( Incident => $incident_id ) : () ),
+            },
+        );
+        $incident_id = $id if $queue eq 'Incidents';
+
+        my $field_name = "Object-RT::Ticket-$id-CustomField:Networking-" . $cf->id . "-Values";
+
+        diag "set Domain";
+        my $val = 'example.com';
+        $agent->follow_link_ok( { text => 'Edit', n => "1" }, "Followed 'Edit' link" );
+        $agent->form_number( 3 );
+        like( $agent->value( $field_name ), qr/^\s*$/, 'Domain is empty' );
+        $agent->field( $field_name => $val );
+        $agent->click( 'SaveChanges' );
+
+        $agent->content_like( qr/\Q$val/, "Domain on the page" );
+
+        my $ticket = RT::Ticket->new( $RT::SystemUser );
+        $ticket->Load( $id );
+        ok( $ticket->id, 'loaded ticket' );
+        my $values = $ticket->CustomFieldValues( 'Domain' );
+        my %has = map { $_->Content => 1 } @{ $values->ItemsArrayRef };
+        is( scalar values %has, 1, "one Domain were added" );
+        ok( $has{$val}, "has value" ) or diag "but has values " . join ", ", keys %has;
+
+        diag "set Domain with spaces around";
+        $val = "  example.net  \n  ";
+        $agent->follow_link_ok( { text => 'Edit', n => "1" }, "Followed 'Edit' link" );
+        $agent->form_number( 3 );
+        like( $agent->value( $field_name ), qr/^\s*\Qexample.com\E\s*$/, 'Domain is in input box' );
+        $agent->field( $field_name => $val );
+        $agent->click( 'SaveChanges' );
+
+        $agent->content_like( qr/\Qexample.com/, "Domain on the page" );
+
+        $ticket = RT::Ticket->new( $RT::SystemUser );
+        $ticket->Load( $id );
+        ok( $ticket->id, 'loaded ticket' );
+        $values = $ticket->CustomFieldValues( 'Domain' );
+        %has = map { $_->Content => 1 } @{ $values->ItemsArrayRef };
+        is( scalar values %has, 1, "one Domain were added" );
+        ok( $has{'example.net'}, "has value" ) or diag "but has values " . join ", ", keys %has;
+    }
+}
+
+diag "check that Domains in messages don't add duplicates";
+{
+    my $id = $agent->create_ir( { Subject => "test domain", Content => 'example.com example.com' } );
+    ok( $id, "created first ticket" );
+
+    my $ticket = RT::Ticket->new( $RT::SystemUser );
+    $ticket->Load( $id );
+    ok( $ticket->id, 'loaded ticket' );
+
+    my $values = $ticket->CustomFieldValues( 'Domain' );
+    my %has;
+    $has{ $_->Content }++ foreach @{ $values->ItemsArrayRef };
+    is( scalar values %has, 1, "one Domain were added" );
+    ok( !grep( $_ != 1, values %has ), "no duplicated values" );
+    ok( $has{'example.com'}, "Domain is there" );
+}
+
+diag "search tickets by Domain";
+{
+    my $id = $agent->create_ir( { Subject => "test domain", Content => 'search.example.com' } );
+    ok( $id, "created first ticket" );
+
+    my $tickets = RT::Tickets->new( $rtir_user );
+    $tickets->FromSQL( "id = $id AND CF.{Domain} = 'search.example.com'" );
+    ok( $tickets->Count, "found tickets" );
+
+    my $flag = 1;
+    while ( my $ticket = $tickets->Next ) {
+        my %has = map { $_->Content => 1 } @{ $ticket->CustomFieldValues( 'Domain' )->ItemsArrayRef };
+        next if $has{'search.example.com'};
+        $flag = 0;
+        ok( 0, "ticket #" . $ticket->id . " has no Domain search.example.com, but should" )
+          or diag "but has values " . join ", ", keys %has;
+        last;
+    }
+    ok( 1, "all tickets has Domain search.example.com" ) if $flag;
+}
+
+diag "merge ticket, Domains should be merged";
+{
+    my $incident_id = $agent->create_rtir_ticket_ok( 'Incidents', { Subject => "test" }, );
+    my $b1_id = $agent->create_countermeasure(
+        { Subject => "test domain", Incident => $incident_id, },
+        { Domain  => 'example.com' },
+    );
+    my $b2_id = $agent->create_countermeasure(
+        { Subject => "test domain", Incident => $incident_id, },
+        { Domain  => 'foobar.net' },
+    );
+
+    $agent->display_ticket( $b1_id );
+    $agent->follow_link_ok( { text => 'Merge' }, "Followed merge link" );
+    $agent->form_number( 3 );
+    $agent->field( 'SelectedTicket', $b2_id );
+    $agent->submit;
+    $agent->ok_and_content_like( qr{Merge Successful}, 'Merge Successful' );
+
+    my $ticket = RT::Ticket->new( $RT::SystemUser );
+    $ticket->Load( $b1_id );
+    ok $ticket->id, 'loaded ticket';
+    my $values = $ticket->CustomFieldValues( 'Domain' );
+    my %has = map { $_->Content => 1 } @{ $values->ItemsArrayRef };
+    is( scalar values %has, 2, "both Domains are there" );
+    ok( $has{'example.com'}, "has value" ) or diag "but has values " . join ", ", keys %has;
+    ok( $has{'foobar.net'},  "has value" ) or diag "but has values " . join ", ", keys %has;
+}
+
+diag "merge ticket with the same Domain";
+{
+    my $incident_id = $agent->create_rtir_ticket_ok( 'Incidents', { Subject => "test" }, );
+    my $b1_id = $agent->create_countermeasure(
+        { Subject => "test domain", Incident => $incident_id, },
+        { Domain  => 'example.com' },
+    );
+    my $b2_id = $agent->create_countermeasure(
+        { Subject => "test domain", Incident => $incident_id, },
+        { Domain  => 'example.com' },
+    );
+
+    $agent->display_ticket( $b1_id );
+    $agent->follow_link_ok( { text => 'Merge' }, "Followed merge link" );
+    $agent->form_number( 3 );
+    $agent->field( 'SelectedTicket', $b2_id );
+    $agent->submit;
+    $agent->ok_and_content_like( qr{Merge Successful}, 'Merge Successful' );
+
+    my $ticket = RT::Ticket->new( $RT::SystemUser );
+    $ticket->Load( $b1_id );
+    ok $ticket->id, 'loaded ticket';
+    my $values = $ticket->CustomFieldValues( 'Domain' );
+    my @has = map $_->Content, @{ $values->ItemsArrayRef };
+    is( scalar @has, 1, "only one Domain" ) or diag "values: @has";
+    is( $has[ 0 ], 'example.com', "has value" );
+}
+
+diag "test various valid domains";
+{
+    my @valid_domains = (
+        'example.com', 'foo.example.net', 'bar.example.org',    # classical tld
+        'test.example', 'test.us', 'test.cc', 'test.edu',       # newer tld
+        'foo-bar.com',                                          # dash
+        'foo-bar-baz.com',                                      # multiple dashes
+        'xn--0zwm56d.com',                                      # international domain with punycode
+        't' x 63 . '.com',                                      # part with 63 chars
+        't.' x 125 . 'com',                                     # 253 chars
+    );
+
+    for my $domain ( @valid_domains ) {
+        my $id = $agent->create_rtir_ticket_ok( 'Incident Reports', { Subject => "test", Content => $domain }, );
+        my $ticket = RT::Ticket->new( $RT::SystemUser );
+        $ticket->Load( $id );
+        ok( $ticket->id, 'loaded ticket' );
+        is( $ticket->FirstCustomFieldValue( 'Domain' ), $domain, "Domain $domain is extracted" );
+    }
+}
+
+diag "test various invalid domains";
+{
+    my @invalid_domains = (
+        'test.bla',            # invalid tld
+        '.com',                # top domain only
+        '-.com',               # part starts with a dash
+        't' x 64 . '.com',     # part exceeds 63 chars
+        't.' x 126 . 'com',    # exceeds 253 chars
+    );
+
+    for my $domain ( @invalid_domains ) {
+        my $id = $agent->create_rtir_ticket_ok( 'Incident Reports', { Subject => "test", Content => $domain }, );
+        my $ticket = RT::Ticket->new( $RT::SystemUser );
+        $ticket->Load( $id );
+        ok( $ticket->id,                                 'loaded ticket' );
+        ok( !$ticket->FirstCustomFieldValue( 'Domain' ), "Inalid domain $domain is not defined" );
+    }
+}
+
+RT::Test->stop_server;
+RT->Config->Set( 'RTIR_StrictDomainTLD', 0 );
+RT::Test->started_ok;
+
+$agent = default_agent();
+
+diag "test invalid tld domains without strict domain tld";
+{
+    my @invalid_domains = (
+        'test.bla',
+    );
+
+    for my $domain ( @invalid_domains ) {
+        my $id = $agent->create_rtir_ticket_ok( 'Incident Reports', { Subject => "test", Content => $domain }, );
+        my $ticket = RT::Ticket->new( $RT::SystemUser );
+        $ticket->Load( $id );
+        ok( $ticket->id,                                 'loaded ticket' );
+        is( $ticket->FirstCustomFieldValue( 'Domain' ), $domain, "Domain $domain is extracted" );
+    }
+}
+
+done_testing;

commit 8445f60fdefe3293db679644a9d409751680309a
Merge: ef5dd6ae 32b00531
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Fri Jun 12 17:18:11 2020 -0400

    Merge branch '5.0/extract-domain'


commit 323cf0ae125e9f6d91b8ef3dcd489b6f470a3d8c
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Fri Jun 12 17:31:43 2020 -0400

    Move the RTIR menu directly next to the RT Home menu
    
    For RT deployments with RTIR installed, the RTIR elements are
    a primary part of the system. Moving the default menu directly
    after Home reflects the primary nature of the RTIR tools in these
    RTs, rather than defaulting to the far right side after all other
    menus.

diff --git a/docs/UPGRADING-5.0 b/docs/UPGRADING-5.0
index 532ab8c7..ce817774 100644
--- a/docs/UPGRADING-5.0
+++ b/docs/UPGRADING-5.0
@@ -12,11 +12,14 @@ details for previous versions.
 
 In RTIR 4.0, we modified the menu display to move each queue to a
 top level menu item when working inside RTIR. Each menu ended up
-having just a "Create" entry and we haven't found new menu items
+having only a single "Create" entry and we haven't found new menu items
 to add for each queue. This change made it harder to access the
 default RT menus, so we have reverted to the previous configuration
 with a single RTIR menu item containing relevant links.
 
+To make it easier to access the RTIR menu, we have also moved it
+to the left, directly after the default RT Home menu.
+
 =item *
 
 To align with RT's create pages we removed the modal to select queue
diff --git a/html/Callbacks/RTIR/Elements/Tabs/Privileged b/html/Callbacks/RTIR/Elements/Tabs/Privileged
index 88fda05c..da8cb976 100644
--- a/html/Callbacks/RTIR/Elements/Tabs/Privileged
+++ b/html/Callbacks/RTIR/Elements/Tabs/Privileged
@@ -119,7 +119,7 @@ if ( $m->request_comp->path =~ m{^/Search/} ) {
     }
 }
 
-my $root = Menu->child( rtir => title => loc('RTIR'), path => '/RTIR/' );
+my $root = Menu->child( rtir => title => loc('RTIR'), path => '/RTIR/', sort_order => '1.5' );
 
 my $search = $root->child( search => title => loc('Search'), path => RT::IR->HREFTo('', IncludeWebPath => 0) );
 $search->child( new => title => loc('New Search'), path => '/Search/Build.html?NewQuery=1&ExtraQueryParams=RTIR&RTIR=1' );

commit e42f27e22dbf70858b6d8a6b0ed5f2a5bb32c557
Author: Blaine Motsinger <blaine at bestpractical.com>
Date:   Mon May 18 19:05:39 2020 -0500

    Migrate Investigation/Elements/Create to elevator themes

diff --git a/html/RTIR/Investigation/Elements/Create b/html/RTIR/Investigation/Elements/Create
index 351668c1..9460de5c 100644
--- a/html/RTIR/Investigation/Elements/Create
+++ b/html/RTIR/Investigation/Elements/Create
@@ -50,60 +50,95 @@
 
 <div class="ticket-create-basics">
 <&| /Widgets/TitleBox, title => loc("Basics"), class => 'ticket-info-basics' &>
-<table width="100%" border="0">
-% if($Constituency) {
-%
-<tr class="constituency">
-  <td class="label"><%loc('Constituency') %>:</td>
-  <td><% $Constituency %></td>
-</tr>
+
+% if ($Constituency) {
+  <div class="form-row">
+    <div class="label col-3">
+      <% loc('Constituency') %>:
+    </div>
+    <div class="value col-9">
+      <span class="current-value"><% $Constituency %></span>
+    </div>
+  </div>
 % }
-<tr class="queue">
-  <td class="label"><&|/l&>Queue</&>:</td>
-  <td>
+
+  <div class="form-row">
+    <div class="label col-3">
+      <&|/l&>Queue</&>:
+    </div>
+    <div class="value col-9">
       <& /Ticket/Elements/ShowQueue, QueueObj => $QueueObj &>
-  </td>
-</tr>
+    </div>
+  </div>
+
 % unless ( $SkipField{'Owner'} || $HideField{'Owner'} ) {
-<tr>
-    <td class="label"><&|/l&>Owner</&>:</td>
-    <td class="value"><& /Elements/SelectOwner,
-    Name     => $NamePrefix ."Owner",
-    QueueObj => $QueueObj,
-    Default  => $value_cb->('Owner') || $session{'CurrentUser'}->Id,
-&></td></tr>
+  <div class="form-row owner">
+    <div class="label col-3">
+      <&|/l&>Owner</&>:
+    </div>
+    <div class="value col-9">
+      <& /Elements/SelectOwner,
+          Name     => $NamePrefix ."Owner",
+          QueueObj => $QueueObj,
+          Default  => $value_cb->('Owner') || $session{'CurrentUser'}->Id,
+      &>
+    </div>
+  </div>
 % }
 
 % unless ( $SkipField{'TimeFields'} ) {
-<tr class="time-worked">
-    <td class="label"><&|/l&>Time Worked</&>:</td>
-    <td class="value"><& /Elements/EditTimeValue,
-        Name => $NamePrefix .'TimeWorked',
+<div class="form-row">
+  <div class="label col-3">
+    <&|/l&>Time Worked</&>:
+  </div>
+  <div class="value col-9">
+    <& /Elements/EditTimeValue,
+        Name    => $NamePrefix . 'TimeWorked',
         Default => $value_cb->('TimeWorked') || '',
-    &></td>
-    </tr>
-<tr class="time-left">
-    <td class="label"><&|/l&>Time Left</&>:</td>
-    <td class="value"><& /Elements/EditTimeValue,
-        Name => $NamePrefix .'TimeLeft',
+    &>
+  </div>
+</div>
+<div class="form-row">
+  <div class="label col-3">
+    <&|/l&>Time Left</&>:
+  </div>
+  <div class="value col-9">
+    <& /Elements/EditTimeValue,
+        Name    => $NamePrefix . 'TimeLeft',
         Default => $value_cb->('TimeLeft') || '',
-    &></td>
-</tr>
+    &>
+  </div>
+</div>
 % }
 
 % unless ( $SkipField{'DateFields'} ) {
-<tr><td> </td><td valign="top"><&| /Widgets/TitleBox,
-    title => loc("Dates"),
-    class=> 'ticket-info-dates',
-&><table>
-
-<tr><td class="label"><&|/l&>Starts</&>:</td>
-<td class="value"><& /Elements/SelectDate, Name => $NamePrefix .'Starts', Default => $value_cb->('Starts') || '' &></td></tr>
+<&| /Widgets/TitleBox, title => loc("Dates"), class => 'ticket-info-dates' &>
+
+<div class="form-row">
+  <div class="label col-3">
+    <&|/l&>Starts</&>:
+  </div>
+  <div class="value col-9">
+    <& /Elements/SelectDate,
+        Name    => $NamePrefix . 'Starts',
+        Default => $value_cb->('Starts') || '',
+    &>
+  </div>
+</div>
 
-<tr><td class="label"><&|/l&>Due</&>:</td>
-<td class="value"><& /Elements/SelectDate, Name => $NamePrefix .'Due', Default => $value_cb->('Due') || '' &></td></tr>
+<div class="form-row">
+  <div class="label col-3">
+    <&|/l&>Due</&>:
+  </div>
+  <div class="value col-9">
+    <& /Elements/SelectDate,
+        Name    => $NamePrefix . 'Due',
+        Default => $value_cb->('Due') || '',
+    &>
+  </div>
+</div>
 
-</table></&></td></tr>
+</&>
 % }
 
 % if ( ($QueueObj || $TicketObj) && !$SkipField{'CustomFields'} ) {
@@ -118,7 +153,7 @@
 &>
 % }
 
-</table></&>
+</&>
 
 % if ( ($QueueObj || $TicketObj) && !$SkipField{'CustomFields'} ) {
 <& /Elements/EditCustomFieldCustomGroupings,
@@ -134,90 +169,143 @@
 
 <div class="ticket-create-details">
 <&| /Widgets/TitleBox,
-    title => loc("Launch Investigation"),
+    title => loc("Launch a new investigation"),
     class => 'ticket-info-message',
 &>
-<table width="100%" border="0">
 
 % unless ( $SkipField{'Requestors'} || $HideField{'Requestors'} ) {
-<tr><td class="label"><&|/l&>Correspondents</&>:</td>
-<td class="value"><& /Elements/EmailInput,
-    Name => $NamePrefix .'Requestors', Default => $value_cb->('Requestors'), Size => undef,
-&></td></tr>
+<div class="form-row">
+  <div class="label col-2">
+    <&|/l&>Correspondents</&>:
+  </div>
+  <div class="value col-9">
+    <& /Elements/EmailInput,
+        Name    => $NamePrefix . 'Requestors',
+        Default => $value_cb->('Requestors'),
+        Size    => undef,
+    &>
+  </div>
+</div>
 % $m->callback( CallbackName => 'AfterRequestors', ARGSRef => \%ARGS );
 % }
 
 % unless ( $SkipField{'Cc'} || $HideField{'Cc'} ) {
-<tr><td class="label"><&|/l&>Cc</&>:</td>
-<td class="value"><& /Elements/EmailInput,
-    Name => $NamePrefix .'Cc', Default => $value_cb->('Cc'), Size => undef,
-&></td></tr>
-<tr><td> </td><td class="comment">
-<i><font size="-2"><&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of
-email addresses. These people <b>will</b> receive future updates.)</&></font></i>
-</td></tr>
+<div class="form-row">
+  <div class="label col-2">
+    <&|/l&>Cc</&>:
+  </div>
+  <div class="value col-9">
+    <& /Elements/EmailInput,
+        Name    => $NamePrefix . 'Cc',
+        Default => $value_cb->('Cc'),
+        Size    => undef,
+    &>
+  </div>
+</div>
+
+<div class="form-row">
+  <div class="label col-2"></div>
+  <div class="value col-9">
+    <i><&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <b>will</b> receive future updates.)</&></i>
+  </div>
+</div>
 % }
 
 % unless ( $SkipField{'AdminCc'} && $HideField{'AdminCc'} ) {
-<tr><td class="label"><&|/l&>Admin Cc</&>:</td>
-<td class="value"><& /Elements/EmailInput,
-    Name => $NamePrefix .'AdminCc', Default => $value_cb->('AdminCc'), Size => undef,
-&></td></tr>
-<tr><td> </td><td class="comment">
-<i><font size="-2"><&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative
-email addresses. These people <b>will</b> receive future updates.)</&></font></i>
-</td></tr>
+<div class="form-row">
+  <div class="label col-2">
+    <&|/l&>Admin Cc</&>:
+  </div>
+  <div class="value col-9">
+    <& /Elements/EmailInput,
+        Name    => $NamePrefix . 'AdminCc',
+        Default => $value_cb->('AdminCc'),
+        Size    => undef,
+    &>
+  </div>
+</div>
+
+<div class="form-row">
+  <div class="label col-2"></div>
+  <div class="value col-9">
+    <i><&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <b>will</b> receive future updates.)</&></i>
+  </div>
+</div>
 % }
 
 % unless ( $SkipField{'Subject'} || $HideField{'Subject'} ) {
-<tr><td class="label"><&|/l&>Subject</&>:</td>
-<td class="value">
-<input type="text" name="<% $NamePrefix %>Subject" size="60" maxsize="100" value="<% $value_cb->('Subject') %>" />
-</td></tr>
+<div class="form-row">
+  <div class="form-group label col-2">
+    <&|/l&>Subject</&>:
+  </div>
+  <div class="form-group value col-9">
+    <input class="form-control" type="text" name="<% $NamePrefix %>Subject" value="<% $value_cb->('Subject') %>" />
+  </div>
+</div>
 % }
 
 % if ( !$SkipField{'SignEncrypt'} && RT->Config->Get('GnuPG')->{'Enable'} ) {
-<tr><td> </td><td>
-<% loc('Sign')%> <& /Widgets/Form/Boolean:InputOnly,
-    Name => $NamePrefix .'Sign',
-    CurrentValue => $ARGS{ $NamePrefix .'Sign' },
-&>
-   
-<% loc('Encrypt')%> <& /Widgets/Form/Boolean:InputOnly,
-    Name => $NamePrefix .'Encrypt',
-    CurrentValue => $ARGS{ $NamePrefix .'Encrypt' },
-&>
-</td></tr>
+<div class="form-row">
+  <div class="label col-2">
+     
+  </div>
+  <div class="value col-9">
+    <div class="form-row">
+      <div class="col-auto">
+        <& /Widgets/Form/Boolean:InputOnly,
+           Name         => $NamePrefix . 'Sign',
+           CurrentValue => $ARGS{ $NamePrefix . 'Sign' },
+           DefaultLabel => loc( 'Sign' ),
+        &>
+      </div>
+      <div class="col-auto">
+        <& /Widgets/Form/Boolean:InputOnly,
+           Name         => $NamePrefix . 'Encrypt',
+           CurrentValue => $ARGS{ $NamePrefix . 'Encrypt' },
+           DefaultLabel => loc( 'Encrypt' ),
+        &>
+      </div>
+    </div>
+  </div>
+</div>
 % }
 
 % unless ( $SkipField{'Content'} || $HideField{'Content'} ) {
-<tr><td class="labeltop"><&|/l&>Message</&>:</td>
-<td>
+<div class="form-group">
 % if ( RT->Config->Get('ArticleOnTicketCreate')) {
-<& /Articles/Elements/BeforeMessageBox, %ARGS, QueueObj => $QueueObj, MessageBoxName => $NamePrefix .'Content' &>
+  <& /Articles/Elements/BeforeMessageBox,
+     %ARGS,
+     QueueObj       => $QueueObj,
+     MessageBoxName => $NamePrefix . 'Content',
+  &>
 % }
-% $m->callback( %ARGS, MessageBoxName => $NamePrefix .'Content',
+% $m->callback( %ARGS, MessageBoxName => $NamePrefix . 'Content',
 %    CallbackPage => '/Ticket/Create.html', CallbackName => 'BeforeMessageBox' );
 % my $content = $value_cb->('Content');
-<& /Elements/MessageBox,
-    Name             => $NamePrefix .'Content',
-    Default          => $content,
-    IncludeSignature => exists $ARGS{'IncludeSignature'} ? $ARGS{'IncludeSignature'} : !$content,
-    QuoteTransaction => $value_cb->('QuoteTransaction'),
-&></td></tr>
+  <& /Elements/MessageBox,
+      Name             => $NamePrefix . 'Content',
+      Default          => $content,
+      IncludeSignature => exists $ARGS{'IncludeSignature'} ? $ARGS{'IncludeSignature'} : !$content,
+      QuoteTransaction => $value_cb->('QuoteTransaction'),
+  &>
+</div>
 % }
 
 % unless ( $SkipField{'Attachments'} ) {
 <& /RTIR/Create.html:AttachmentsForm &>
 % }
 
-</table></&>
+</&>
 
-<& /Elements/Submit,
-    Name => 'CreateWithInvestigation',
-    Label => loc("Create Incident and run Investigation"),
-    SubmitId => 'create-ticket-with-investigation'
-&>
+<div class="form-row">
+  <div class="col-12">
+    <& /Elements/Submit,
+        Name => 'CreateWithInvestigation',
+        Label => loc("Create Incident and run Investigation"),
+        SubmitId => 'create-ticket-with-investigation'
+    &>
+  </div>
+</div>
 
 % $m->callback( CallbackName => 'AfterTable', ARGSRef => \%ARGS, TicketObj  => $ticket,
 %    QueueObj   => $QueueObj, DefaultsFrom => $TicketObj );

commit cec52495269605d27a35582b2bd17e933a215c60
Author: Blaine Motsinger <blaine at bestpractical.com>
Date:   Wed May 20 17:47:16 2020 -0500

    Replace Cc and AdminCc helper text with tooltips
    
    This commit replaces the Cc and AdminCc helper text on the
    create investigation element with fontawesome icons and
    bootstrap tooltips.

diff --git a/html/RTIR/Investigation/Elements/Create b/html/RTIR/Investigation/Elements/Create
index 9460de5c..ede32b5f 100644
--- a/html/RTIR/Investigation/Elements/Create
+++ b/html/RTIR/Investigation/Elements/Create
@@ -193,6 +193,7 @@
 <div class="form-row">
   <div class="label col-2">
     <&|/l&>Cc</&>:
+    <span class="far fa-question-circle icon-helper" data-toggle="tooltip" data-placement="top" data-original-title="<&|/l&>Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people will receive future updates.</&>"></span>
   </div>
   <div class="value col-9">
     <& /Elements/EmailInput,
@@ -202,19 +203,13 @@
     &>
   </div>
 </div>
-
-<div class="form-row">
-  <div class="label col-2"></div>
-  <div class="value col-9">
-    <i><&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <b>will</b> receive future updates.)</&></i>
-  </div>
-</div>
 % }
 
 % unless ( $SkipField{'AdminCc'} && $HideField{'AdminCc'} ) {
 <div class="form-row">
   <div class="label col-2">
     <&|/l&>Admin Cc</&>:
+     <span class="far fa-question-circle icon-helper" data-toggle="tooltip" data-placement="top" data-original-title="<&|/l&>Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people will receive future updates.</&>"></span>
   </div>
   <div class="value col-9">
     <& /Elements/EmailInput,
@@ -224,13 +219,6 @@
     &>
   </div>
 </div>
-
-<div class="form-row">
-  <div class="label col-2"></div>
-  <div class="value col-9">
-    <i><&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <b>will</b> receive future updates.)</&></i>
-  </div>
-</div>
 % }
 
 % unless ( $SkipField{'Subject'} || $HideField{'Subject'} ) {

commit 4b128e385711a3965f96f25d9772c97223300373
Author: Blaine Motsinger <blaine at bestpractical.com>
Date:   Thu May 21 18:25:48 2020 -0500

    Allow investigation queue to be selected
    
    This commit updates the investigation on create element to allow
    changing the investigation queue.  Prior to this the queue was
    tied to the selected incident and couldn't be changed.
    
    Both selected incident and selected investigation now persist
    through the reload by reading the InvestigationQueue arg on post.
    
    If the user can't load the Queue then load one they can
    SeeQueue and CreateTicket for.

diff --git a/html/RTIR/Incident/Create.html b/html/RTIR/Incident/Create.html
index 22316991..0143d016 100644
--- a/html/RTIR/Incident/Create.html
+++ b/html/RTIR/Incident/Create.html
@@ -419,10 +419,31 @@ Abort( loc("Queue '[_1]' could not be loaded.", $queue) );
  }
 
 # Load appropriate Investigations queue
-my $InvestigationsQueue = 'Investigations' . ( $constituency ? ' - ' . $constituency : '' );
+my $InvestigationsQueue = $ARGS{InvestigationQueue} || 'Investigations' . ( $constituency ? ' - ' . $constituency : '' );
 my $InvestigationsQueueObj = RT::Queue->new( $session{'CurrentUser'} );
-my ($ret, $msg) = $InvestigationsQueueObj->Load( $InvestigationsQueue );
-RT->Logger->error("Unable to load $InvestigationsQueue : $msg") unless $ret;
+$InvestigationsQueueObj->Load( $InvestigationsQueue );
+
+# Users limited by constituency may not be able to use the default or specified investigations queue
+# Look up what queue the user has SeeQueue and CreateTicket for and use that instead.
+unless ( $InvestigationsQueueObj->Name ) {
+    RT->Logger->debug( "Investigation Queue '$InvestigationsQueue' could not be loaded for user " . $session{'CurrentUser'}->Id . "." );
+
+    my $investigation_queues = RT::Queues->new($session{'CurrentUser'});
+
+    $investigation_queues->Limit(
+        FIELD => 'Lifecycle',
+        OPERATOR => '=',
+        VALUE => RT::IR->lifecycle_investigation,
+    );
+
+    while (my $object = $investigation_queues->Next) {
+        # Ensure the user can CreateTicket in the queue
+        next unless $session{CurrentUser}->HasRight( Object => $object, Right => 'CreateTicket' );
+
+        $InvestigationsQueueObj = $object;
+        last;
+    }
+}
 
 if( !RT::IR->IsIncidentQueue($QueueObj) ) {
     RT::Interface::Web::Redirect(RT::IR->HREFTo( '/Create.html?' . $m->comp('/Elements/QueryString', %ARGS )));
diff --git a/html/RTIR/Investigation/Elements/Create b/html/RTIR/Investigation/Elements/Create
index ede32b5f..ad1ab604 100644
--- a/html/RTIR/Investigation/Elements/Create
+++ b/html/RTIR/Investigation/Elements/Create
@@ -46,7 +46,6 @@
 %#
 %# END BPS TAGGED BLOCK }}}
 <input type="hidden" name="<% $NamePrefix %>Status" value="<% $ARGS{ $NamePrefix .'Status' } || $QueueObj->LifecycleObj->DefaultOnCreate %>" />
-<input type="hidden" class="hidden" name="<% $NamePrefix %>Queue" value="<% $QueueObj->Id %>" />
 
 <div class="ticket-create-basics">
 <&| /Widgets/TitleBox, title => loc("Basics"), class => 'ticket-info-basics' &>
@@ -67,7 +66,14 @@
       <&|/l&>Queue</&>:
     </div>
     <div class="value col-9">
-      <& /Ticket/Elements/ShowQueue, QueueObj => $QueueObj &>
+      <& /RTIR/Elements/SelectRTIRQueue,
+          Name => $NamePrefix . 'Queue',
+          Default => $QueueObj->Name,
+          Lifecycle => $QueueObj->Lifecycle,
+          AutoSubmit => 1,
+          ShowNullOption => 0,
+          Constituency => $Constituency
+      &>
     </div>
   </div>
 

commit 383e0c4e3509ed3b8425b30a0311b39e4b5482dd
Author: Aaron Trevena <ast at bestpractical.com>
Date:   Fri Jun 12 15:46:03 2020 +0100

    Reinstate "Incident"/"Launch Investigation" page menu
    
    Reinstated tabbed switching view between incident and investigation

diff --git a/html/Callbacks/RTIR/Elements/Tabs/Privileged b/html/Callbacks/RTIR/Elements/Tabs/Privileged
index 88fda05c..ef33fcb6 100644
--- a/html/Callbacks/RTIR/Elements/Tabs/Privileged
+++ b/html/Callbacks/RTIR/Elements/Tabs/Privileged
@@ -607,6 +607,21 @@ PageWidgets()->child('simple_search')->raw_html( $m->scomp(
 PageWidgets()->child( create_ticket => raw_html => $HTML::Mason::Commands::m->scomp('/Elements/CreateTicket', SendTo => '/RTIR/Create.html?Queue=' . RT::IR::GetRTIRDefaultQueue()) );
 
 if ( $request_path =~ m{$re_rtir_path(?:Incident/)?Create\.html} ) {
+    if ( $request_path =~ m{${re_rtir_path}Incident/Create\.html} ) {
+        PageMenu->child(
+            create_incident => title => loc('Incident'),
+            path            => '#incident',
+            attributes =>
+                { onclick => "return switchVisibility('ticket-create-incident','ticket-create-investigation');", },
+        );
+        PageMenu->child(
+            create_investigation => title => loc('Launch Investigation'),
+            path                 => '#investigation',
+            attributes =>
+                { onclick => "return switchVisibility('ticket-create-investigation','ticket-create-incident');", },
+        );
+    }
+
     my $default_queue = GetDefaultQueue();
     my $queue;
     if ( $default_queue && !RT::IR->OurQueue($default_queue) ) {
diff --git a/html/RTIR/Incident/Create.html b/html/RTIR/Incident/Create.html
index 0143d016..2cd5d48b 100644
--- a/html/RTIR/Incident/Create.html
+++ b/html/RTIR/Incident/Create.html
@@ -47,6 +47,7 @@
 %# END BPS TAGGED BLOCK }}}
 <& /RTIR/Elements/Header,
     Title => $Title,
+    onload => "function () { hide('ticket-create-investigation') }",
 &>
 <& /Elements/Tabs &>
 

commit 5d1fe1dd1d182b13e676cab7962d87af587ef64c
Merge: 8445f60f 383e0c4e
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Sat Jun 13 05:48:11 2020 +0800

    Merge branch '5.0/restore-incidents-and-investigations-on-create'


commit 457a33389c0212272ebc3e628c3b2a24c6543633
Merge: 5d1fe1dd 323cf0ae
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Sat Jun 13 06:07:24 2020 +0800

    Merge branch '5.0/move-rtir-top-menu-item'


commit e87df94d973757a134bb6ce3e527705abea5c57f
Author: craig kaiser <craig at bestpractical.com>
Date:   Thu May 21 08:56:22 2020 -0400

    Use core default values instead of RTIR_CustomFieldsDefaults config

diff --git a/etc/RTIR_Config.pm b/etc/RTIR_Config.pm
index e3e9b52a..e7d22b04 100644
--- a/etc/RTIR_Config.pm
+++ b/etc/RTIR_Config.pm
@@ -599,21 +599,13 @@ Set(@Active_MakeClicky, qw(httpurl_overwrite ip email domain));
 
 =item C<%RTIR_CustomFieldsDefaults>
 
-Set the defaults for RTIR custom fields. Values are case-sensitive.
+Set the default value for Resolution if there is no value when an RTIR ticket
+is set to resolved or rejected.
 
 =cut
 
 Set(
     %RTIR_CustomFieldsDefaults,
-    'How Reported'  => "",
-    'Reporter Type' => "",
-    IP              => "",
-    Netmask         => "",
-    Port            => "",
-    'Where Blocked' => "",
-    Function        => "",
-    Classification  => "",
-    Description     => "",
     Resolution      => {
         resolved => "successfully resolved",
         rejected => "no resolution reached",
diff --git a/etc/upgrade/4.9.1/content b/etc/upgrade/4.9.1/content
new file mode 100644
index 00000000..4a4b5c3f
--- /dev/null
+++ b/etc/upgrade/4.9.1/content
@@ -0,0 +1,31 @@
+use strict;
+use warnings;
+
+our @Final = sub {
+    my $custom_field_defaults = RT->Config->Get('RTIR_CustomFieldsDefaults') or return;
+
+    my $custom_field = RT::CustomField->new( RT->SystemUser );
+    foreach my $cf_name ( keys %{$custom_field_defaults} ) {
+        my $value = $custom_field_defaults->{$cf_name};
+        next unless defined $value && length $value && ( !ref($value) || ref($value) eq 'ARRAY' );
+
+        my ($ret, $msg) = $custom_field->LoadByName( Name => $cf_name );
+        unless ( $ret ) {
+            RT->Logger->error( "Could not load custom field '$cf_name' : $msg" );
+            next;
+        }
+
+        if ( $custom_field->DefaultValues ) {
+            RT->Logger->debug("$cf_name already has default values, skipping");
+            next;
+        }
+
+        ($ret, $msg) = $custom_field->SetDefaultValues( Values => $value );
+        if ( $ret ) {
+            RT->Logger->debug( "Set default value for $cf_name to $value" );
+        }
+        else {
+            RT->Logger->error( "Could not set default value for $cf_name custom field: $msg" );
+        }
+    }
+};
diff --git a/html/RTIR/Elements/EditCustomFields b/html/RTIR/Elements/EditCustomFields
index f892eeda..381e9961 100644
--- a/html/RTIR/Elements/EditCustomFields
+++ b/html/RTIR/Elements/EditCustomFields
@@ -59,7 +59,6 @@
 unless ( $TicketObj && $TicketObj->Id ) {
     # no ticket, we need to find defaults of cfs
     my $CustomFields = $QueueObj->TicketCustomFields();
-    my %ConfigDefaults = RT->Config->Get('RTIR_CustomFieldsDefaults');
     while ( my $CustomField = $CustomFields->Next ) {
         my $name = $CustomField->Name;
 
@@ -77,16 +76,6 @@ unless ( $TicketObj && $TicketObj->Id ) {
         if ( $ARGS{"$name-Value"} ) {
             $CFDefaults->{"CustomField-".$CustomField->Id} = $ARGS{"$name-Value"};
         }
-        elsif ( defined $ConfigDefaults{ $name } ) {
-# if $ConfigDefaults{$name} is ref, it should be treated carefully
-            unless ( ref $ConfigDefaults{ $name } ) {
-                $CFDefaults->{"CustomField-".$CustomField->Id} = $ConfigDefaults{ $name };
-            }
-            elsif ( ref $ConfigDefaults{ $name } eq 'ARRAY' ) {
-                $CFDefaults->{"CustomField-".$CustomField->id} =
-                    join "\n", @{$ConfigDefaults{ $name }};
-            }
-        }
     }
 }
 </%INIT>

commit a323ca3c293f67e60b4c3443b9ce3c2183ad3e2f
Author: craig kaiser <craig at bestpractical.com>
Date:   Fri May 22 14:20:35 2020 -0400

    Update tests to use core default CF values feature

diff --git a/t/custom-fields/defaults-config.t b/t/custom-fields/defaults-config.t
index 4289e0ca..20eea253 100644
--- a/t/custom-fields/defaults-config.t
+++ b/t/custom-fields/defaults-config.t
@@ -5,12 +5,22 @@ use warnings;
 
 use RT::IR::Test tests => undef;
 
-my $defaults = RT->Config->Get('RTIR_CustomFieldsDefaults');
+my $defaults = {};
 $defaults->{'How Reported'}  = 'Telephone';   # IRs
 $defaults->{'Description'}   = 'Bloody mess'; # Incs
 $defaults->{'IP'}            = '127.0.0.1';   # Invs and all
 $defaults->{'Where Blocked'} = 'On the Moon'; # Countermeasures
 
+my $custom_field = RT::CustomField->new( RT->SystemUser );
+foreach my $cf_name ( keys %{$defaults} ) {
+
+    my ($ret, $msg) = $custom_field->LoadByName( Name => $cf_name );
+    ok $ret, "Load custom field '$cf_name'";
+
+    ($ret, $msg) = $custom_field->SetDefaultValues( Values => $defaults->{$cf_name} );
+    ok $ret, "Set custom field $cf_name default value to $defaults->{$cf_name}"
+}
+
 my %test_on = (
     'Incident Reports' => 'How Reported',
     'Incidents'        => 'Description',

commit c02b8e838f321d55352d589c06995d72e182b599
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Thu Jun 4 22:30:06 2020 +0800

    Drop unnecessary Constituency CF default value set in tests
    
    The file tests SkipNotification feature, which is unrelated to
    Constituency, not mentioning the CF name is obsolete too.

diff --git a/t/mail/skip_notification.t b/t/mail/skip_notification.t
index 8ac61194..1f53ce9a 100644
--- a/t/mail/skip_notification.t
+++ b/t/mail/skip_notification.t
@@ -5,8 +5,6 @@ use warnings;
 
 use RT::IR::Test tests => undef;
 
-RT->Config->Get('RTIR_CustomFieldsDefaults')->{'Constituency'} = 'EDUNET';
-
 my ($baseurl) = RT::Test->started_ok;
 my $agent = default_agent();
 my $rtir_user = rtir_user();

commit 7cb70bbd038cef22d3ebdbcc78275afa8cddfb82
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Fri Jun 12 08:57:11 2020 -0400

    Display RTIR::Ticket CF groupings on queue admin Default Values tab
    
    By default, RT shows only RT::Ticket CF groupings.

diff --git a/MANIFEST b/MANIFEST
index 5f96ce7b..ff0bae50 100644
--- a/MANIFEST
+++ b/MANIFEST
@@ -55,6 +55,7 @@ etc/upgrade/3.3.3/content
 etc/upgrade/3.3.4/content
 etc/upgrade/remove_files
 etc/upgrade/rtir-2.4-upgrade.pl.in
+html/Callbacks/RTIR/Admin/Queues/DefaultValues.html/Init
 html/Callbacks/RTIR/autohandler/SuccessfulLogin
 html/Callbacks/RTIR/Elements/Header/Head
 html/Callbacks/RTIR/Elements/MakeClicky/Default
diff --git a/html/Callbacks/RTIR/Admin/Queues/DefaultValues.html/Init b/html/Callbacks/RTIR/Admin/Queues/DefaultValues.html/Init
new file mode 100644
index 00000000..79ce08fc
--- /dev/null
+++ b/html/Callbacks/RTIR/Admin/Queues/DefaultValues.html/Init
@@ -0,0 +1,55 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%#                                          <sales at bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+
+<%init>
+# To display RTIR CF groupings on queue config Default Values tab
+unshift @{$Groupings}, RT::CustomField->CustomGroupings('RTIR::Ticket');
+</%init>
+<%args>
+$Groupings
+</%args>

commit 89fe8823afefb52d7407bd51931c8bc71b66a54d
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Thu Jun 4 22:53:25 2020 +0800

    Note config %RTIR_CustomFieldsDefaults changes in UPGRADING doc

diff --git a/docs/UPGRADING-5.0 b/docs/UPGRADING-5.0
index ce817774..2d5b6635 100644
--- a/docs/UPGRADING-5.0
+++ b/docs/UPGRADING-5.0
@@ -82,6 +82,21 @@ As with Priority above, this setting can be customized with the "DueIncidents"
 entry in C<%RTIRSearchResultFormats>. The previous option was called UpdateStatus
 and the new version is UnreadMessages.
 
+=item *
+
+Default values for RTIR custom fields previously set using the configuration
+option C<%RTIR_CustomFieldsDefaults> are now set using RT's core custom
+field default value feature. If you had defaults previously set, they will
+be migrated automatically during upgrade.
+
+RT supports setting these defaults both in the custom field configuration,
+which will set a default for all queues, and in the queue configuration
+for each individual queue.
+
+C<%RTIR_CustomFieldsDefaults> now sets default values only for "Resolution"
+because the Resolution values are set based on the status of the
+Incident when closed.
+
 =back
 
 =cut

commit 4bae87f5fb526b94267b3c327cb93b9ab00bd3f7
Merge: 457a3338 89fe8823
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Sat Jun 13 06:21:46 2020 +0800

    Merge branch '5.0/use-core-custom-field-default-values'


commit bb0c93a06100d64adfed331eb2b8898ed2327451
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Mon Jun 15 17:34:53 2020 -0400

    Catch parse failures from Net::Whois::Object
    
    Following the update of Net::Whois::RIPE in 1ffa0fb951,
    creating a new object can error. The module dies, so
    as a first step in handling these errors, add an eval
    to catch the failure and provide a message to the user.

diff --git a/html/RTIR/Tools/Elements/GetEmailFromIP b/html/RTIR/Tools/Elements/GetEmailFromIP
index 0d768be7..f6ea3b96 100644
--- a/html/RTIR/Tools/Elements/GetEmailFromIP
+++ b/html/RTIR/Tools/Elements/GetEmailFromIP
@@ -62,16 +62,29 @@ unless ( $iterator ) {
 
 $field ||= 'notify';
 
-my @objects = Net::Whois::Object->new($iterator);
+# Trap possible failures when parsing results
+# Net::Whois currently dies in some cases, so we need to eval
+my @objects;
+eval {
+    @objects = Net::Whois::Object->new($iterator);
+};
+
 my @res;
-foreach my $obj (@objects) {
-    foreach my $attr ( grep lc $_ eq lc $field, $obj->attributes ) {
-        push @res, $obj->$attr();
-    }
+if ( $@ ) {
+    RT->Logger->warn('Unable to parse WHOIS results for query ' . $q);
+    RT->Logger->debug($@);
+    $$error = loc('Unable to parse results from WHOIS lookup');
 }
-unless ( @res ) {
-    $$error = loc("Whois server response did not include field '[_1]'", $field);
-    return;
+else {
+    foreach my $obj (@objects) {
+        foreach my $attr ( grep lc $_ eq lc $field, $obj->attributes ) {
+            push @res, $obj->$attr();
+        }
+    }
+    unless ( @res ) {
+        $$error = loc("Whois server response did not include field '[_1]'", $field);
+        return;
+    }
 }
 
 ($$address) = grep defined && length, @res;

commit af575227f582bed32742cfb1cd888fb371df7083
Merge: 4bae87f5 bb0c93a0
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Tue Jun 16 21:35:42 2020 +0800

    Merge branch '5.0/trap-whois-errors'


commit a8df87045b4efdbf5124ffa6872ce3dc6a1bb6fc
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Wed Jun 17 01:44:38 2020 +0800

    Update copyright to 2020

diff --git a/README b/README
index 5a3d9df9..00c56bbd 100644
--- a/README
+++ b/README
@@ -174,7 +174,7 @@ To report a bug, send email to rtir-bugs at bestpractical.com.
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/bin/add_constituency.in b/bin/add_constituency.in
index da252996..f3ea1fda 100755
--- a/bin/add_constituency.in
+++ b/bin/add_constituency.in
@@ -4,7 +4,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
@@ -47,7 +47,6 @@
 # those contributions and any derivatives thereof.
 #
 # END BPS TAGGED BLOCK }}}
-
 =head1 NAME
 
 add_constituency - add or update constitiuensies
diff --git a/etc/upgrade/2.5.1/update_saved_searches.pl.in b/etc/upgrade/2.5.1/update_saved_searches.pl.in
index dcbd112b..be662c8f 100644
--- a/etc/upgrade/2.5.1/update_saved_searches.pl.in
+++ b/etc/upgrade/2.5.1/update_saved_searches.pl.in
@@ -4,7 +4,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/etc/upgrade/rtir-2.4-upgrade.pl.in b/etc/upgrade/rtir-2.4-upgrade.pl.in
index 94f6c35d..62b1f3b4 100644
--- a/etc/upgrade/rtir-2.4-upgrade.pl.in
+++ b/etc/upgrade/rtir-2.4-upgrade.pl.in
@@ -4,7 +4,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Admin/Queues/DefaultValues.html/Init b/html/Callbacks/RTIR/Admin/Queues/DefaultValues.html/Init
index 79ce08fc..fb4e7cf0 100644
--- a/html/Callbacks/RTIR/Admin/Queues/DefaultValues.html/Init
+++ b/html/Callbacks/RTIR/Admin/Queues/DefaultValues.html/Init
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -45,7 +45,6 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-
 <%init>
 # To display RTIR CF groupings on queue config Default Values tab
 unshift @{$Groupings}, RT::CustomField->CustomGroupings('RTIR::Ticket');
diff --git a/html/Callbacks/RTIR/Elements/Header/Head b/html/Callbacks/RTIR/Elements/Header/Head
index 6ecc5233..22ba245b 100644
--- a/html/Callbacks/RTIR/Elements/Header/Head
+++ b/html/Callbacks/RTIR/Elements/Header/Head
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Elements/MakeClicky/Default b/html/Callbacks/RTIR/Elements/MakeClicky/Default
index 16e37c21..097d8ab8 100644
--- a/html/Callbacks/RTIR/Elements/MakeClicky/Default
+++ b/html/Callbacks/RTIR/Elements/MakeClicky/Default
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Elements/RT__Ticket/ColumnMap/Once b/html/Callbacks/RTIR/Elements/RT__Ticket/ColumnMap/Once
index 5d677871..44e2080e 100644
--- a/html/Callbacks/RTIR/Elements/RT__Ticket/ColumnMap/Once
+++ b/html/Callbacks/RTIR/Elements/RT__Ticket/ColumnMap/Once
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Elements/ShowHistoryPage/SkipTransaction b/html/Callbacks/RTIR/Elements/ShowHistoryPage/SkipTransaction
index 71ba14dd..77d04cf3 100644
--- a/html/Callbacks/RTIR/Elements/ShowHistoryPage/SkipTransaction
+++ b/html/Callbacks/RTIR/Elements/ShowHistoryPage/SkipTransaction
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Elements/ShowSearch/ModifySearch b/html/Callbacks/RTIR/Elements/ShowSearch/ModifySearch
index d9b61351..e66669dc 100644
--- a/html/Callbacks/RTIR/Elements/ShowSearch/ModifySearch
+++ b/html/Callbacks/RTIR/Elements/ShowSearch/ModifySearch
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Elements/Tabs/Privileged b/html/Callbacks/RTIR/Elements/Tabs/Privileged
index a078a992..4358e61f 100644
--- a/html/Callbacks/RTIR/Elements/Tabs/Privileged
+++ b/html/Callbacks/RTIR/Elements/Tabs/Privileged
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Helpers/TicketHistory/ExtraShowHistoryArguments b/html/Callbacks/RTIR/Helpers/TicketHistory/ExtraShowHistoryArguments
index 65d9e9e0..f3e23980 100644
--- a/html/Callbacks/RTIR/Helpers/TicketHistory/ExtraShowHistoryArguments
+++ b/html/Callbacks/RTIR/Helpers/TicketHistory/ExtraShowHistoryArguments
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Search/Build.html/BeforeDisplay b/html/Callbacks/RTIR/Search/Build.html/BeforeDisplay
index 147e9adb..e53ee884 100644
--- a/html/Callbacks/RTIR/Search/Build.html/BeforeDisplay
+++ b/html/Callbacks/RTIR/Search/Build.html/BeforeDisplay
@@ -1,3 +1,50 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
+%#                                          <sales at bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
 <%INIT>
 
 if ( !$ARGSRef->{RTIR} && RT->Config->Get( 'RTIR_RedirectOnSearch' ) && $Query->{Query} ) {
diff --git a/html/Callbacks/RTIR/Search/Elements/PickBasics/Default b/html/Callbacks/RTIR/Search/Elements/PickBasics/Default
index ce6a710a..d04564f1 100644
--- a/html/Callbacks/RTIR/Search/Elements/PickBasics/Default
+++ b/html/Callbacks/RTIR/Search/Elements/PickBasics/Default
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Search/Results.html/Initial b/html/Callbacks/RTIR/Search/Results.html/Initial
index 5da98675..5099bd09 100644
--- a/html/Callbacks/RTIR/Search/Results.html/Initial
+++ b/html/Callbacks/RTIR/Search/Results.html/Initial
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Ticket/Create.html/Default b/html/Callbacks/RTIR/Ticket/Create.html/Default
index 7611ba68..798267fb 100644
--- a/html/Callbacks/RTIR/Ticket/Create.html/Default
+++ b/html/Callbacks/RTIR/Ticket/Create.html/Default
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Ticket/Create.html/Init b/html/Callbacks/RTIR/Ticket/Create.html/Init
index aa261984..a8eaeb82 100644
--- a/html/Callbacks/RTIR/Ticket/Create.html/Init
+++ b/html/Callbacks/RTIR/Ticket/Create.html/Init
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Ticket/Display.html/Initial b/html/Callbacks/RTIR/Ticket/Display.html/Initial
index 76e1ab40..ba65239f 100644
--- a/html/Callbacks/RTIR/Ticket/Display.html/Initial
+++ b/html/Callbacks/RTIR/Ticket/Display.html/Initial
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/Callbacks/RTIR/Ticket/Elements/ShowLinkedQueues/MassageQueries b/html/Callbacks/RTIR/Ticket/Elements/ShowLinkedQueues/MassageQueries
index 2f250982..07c99a70 100644
--- a/html/Callbacks/RTIR/Ticket/Elements/ShowLinkedQueues/MassageQueries
+++ b/html/Callbacks/RTIR/Ticket/Elements/ShowLinkedQueues/MassageQueries
@@ -1,3 +1,50 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
+%#                                          <sales at bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
 <%INIT>
 # this callback provides a means to manipulate the queries and empty message strings for each linked queue
 # for ShowLinkedQueues before the queries are run or message strings displayed on the page.
diff --git a/html/Callbacks/RTIR/Ticket/Elements/ShowLinkedQueues/MassageTitleBox b/html/Callbacks/RTIR/Ticket/Elements/ShowLinkedQueues/MassageTitleBox
index 2035d1f7..9a06d5e5 100644
--- a/html/Callbacks/RTIR/Ticket/Elements/ShowLinkedQueues/MassageTitleBox
+++ b/html/Callbacks/RTIR/Ticket/Elements/ShowLinkedQueues/MassageTitleBox
@@ -1,3 +1,50 @@
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
+%#                                          <sales at bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
 <%INIT>
 # this callback provides a means to manipulate the values being sent to the TitleBox element
 # for ShowLinkedQueues before they are run and displayed on the page.
diff --git a/html/Callbacks/RTIR/autohandler/SuccessfulLogin b/html/Callbacks/RTIR/autohandler/SuccessfulLogin
index 7795aad9..038a64c5 100644
--- a/html/Callbacks/RTIR/autohandler/SuccessfulLogin
+++ b/html/Callbacks/RTIR/autohandler/SuccessfulLogin
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Advanced.html b/html/RTIR/Advanced.html
index a991b017..170e8642 100644
--- a/html/RTIR/Advanced.html
+++ b/html/RTIR/Advanced.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Create.html b/html/RTIR/Create.html
index f022fe3f..7d738d4b 100644
--- a/html/RTIR/Create.html
+++ b/html/RTIR/Create.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/CreateInQueue.html b/html/RTIR/CreateInQueue.html
index 25d9e229..9d7b7bc6 100644
--- a/html/RTIR/CreateInQueue.html
+++ b/html/RTIR/CreateInQueue.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Crypt.html b/html/RTIR/Crypt.html
index 158e203f..b6f964d8 100644
--- a/html/RTIR/Crypt.html
+++ b/html/RTIR/Crypt.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Display.html b/html/RTIR/Display.html
index f4d0901d..c8358da9 100644
--- a/html/RTIR/Display.html
+++ b/html/RTIR/Display.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Edit.html b/html/RTIR/Edit.html
index 7443c368..79f29037 100644
--- a/html/RTIR/Edit.html
+++ b/html/RTIR/Edit.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/EditUsername b/html/RTIR/EditUsername
index 09726ce5..080ad71b 100644
--- a/html/RTIR/EditUsername
+++ b/html/RTIR/EditUsername
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/AddWatchers b/html/RTIR/Elements/AddWatchers
index 23590378..169eac09 100644
--- a/html/RTIR/Elements/AddWatchers
+++ b/html/RTIR/Elements/AddWatchers
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/AttachReports b/html/RTIR/Elements/AttachReports
index 793ce70e..9bf9c5d6 100644
--- a/html/RTIR/Elements/AttachReports
+++ b/html/RTIR/Elements/AttachReports
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/CreateInRTIRQueue b/html/RTIR/Elements/CreateInRTIRQueue
index 6dcb7b3c..9b6e042f 100644
--- a/html/RTIR/Elements/CreateInRTIRQueue
+++ b/html/RTIR/Elements/CreateInRTIRQueue
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2019 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/CreateInRTIRQueueModal b/html/RTIR/Elements/CreateInRTIRQueueModal
index 28a7c484..be781770 100644
--- a/html/RTIR/Elements/CreateInRTIRQueueModal
+++ b/html/RTIR/Elements/CreateInRTIRQueueModal
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/CreateTicketInQueue b/html/RTIR/Elements/CreateTicketInQueue
index b39b53d9..dfe6450b 100644
--- a/html/RTIR/Elements/CreateTicketInQueue
+++ b/html/RTIR/Elements/CreateTicketInQueue
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/DueIncidents b/html/RTIR/Elements/DueIncidents
index 43e1393a..1a11a78b 100644
--- a/html/RTIR/Elements/DueIncidents
+++ b/html/RTIR/Elements/DueIncidents
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/EditCustomFields b/html/RTIR/Elements/EditCustomFields
index 381e9961..ccd7f8fb 100644
--- a/html/RTIR/Elements/EditCustomFields
+++ b/html/RTIR/Elements/EditCustomFields
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/EditPeople b/html/RTIR/Elements/EditPeople
index f7d2d85d..f63327c6 100644
--- a/html/RTIR/Elements/EditPeople
+++ b/html/RTIR/Elements/EditPeople
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/EditRTIRField b/html/RTIR/Elements/EditRTIRField
index 238017db..d289596b 100644
--- a/html/RTIR/Elements/EditRTIRField
+++ b/html/RTIR/Elements/EditRTIRField
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/Header b/html/RTIR/Elements/Header
index a4cc9958..541a1afc 100644
--- a/html/RTIR/Elements/Header
+++ b/html/RTIR/Elements/Header
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/MergeWith b/html/RTIR/Elements/MergeWith
index ae515421..b8c26c02 100644
--- a/html/RTIR/Elements/MergeWith
+++ b/html/RTIR/Elements/MergeWith
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/NewReports b/html/RTIR/Elements/NewReports
index 12a8f3a6..281a8c22 100644
--- a/html/RTIR/Elements/NewReports
+++ b/html/RTIR/Elements/NewReports
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/NobodyDueIncidents b/html/RTIR/Elements/NobodyDueIncidents
index 9a57c436..5d532989 100644
--- a/html/RTIR/Elements/NobodyDueIncidents
+++ b/html/RTIR/Elements/NobodyDueIncidents
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/PickRestriction b/html/RTIR/Elements/PickRestriction
index 87a42d50..ac0a4b3f 100644
--- a/html/RTIR/Elements/PickRestriction
+++ b/html/RTIR/Elements/PickRestriction
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/QueueSummary b/html/RTIR/Elements/QueueSummary
index 3bcc09ed..71217ea5 100644
--- a/html/RTIR/Elements/QueueSummary
+++ b/html/RTIR/Elements/QueueSummary
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/Refresh b/html/RTIR/Elements/Refresh
index 2312e120..2c4d4f95 100644
--- a/html/RTIR/Elements/Refresh
+++ b/html/RTIR/Elements/Refresh
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/SelectConstituency b/html/RTIR/Elements/SelectConstituency
index 1ceaa8ac..715ee840 100644
--- a/html/RTIR/Elements/SelectConstituency
+++ b/html/RTIR/Elements/SelectConstituency
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/SelectIncident b/html/RTIR/Elements/SelectIncident
index 019ab783..10f5a778 100644
--- a/html/RTIR/Elements/SelectIncident
+++ b/html/RTIR/Elements/SelectIncident
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/SelectNewTicketQueue b/html/RTIR/Elements/SelectNewTicketQueue
index e64665bf..40a63a2e 100644
--- a/html/RTIR/Elements/SelectNewTicketQueue
+++ b/html/RTIR/Elements/SelectNewTicketQueue
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/SelectRTIRQueue b/html/RTIR/Elements/SelectRTIRQueue
index b569f8c8..b84d7b74 100644
--- a/html/RTIR/Elements/SelectRTIRQueue
+++ b/html/RTIR/Elements/SelectRTIRQueue
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/ShowArticles b/html/RTIR/Elements/ShowArticles
index f2d206d8..151b9d0c 100644
--- a/html/RTIR/Elements/ShowArticles
+++ b/html/RTIR/Elements/ShowArticles
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/ShowChildren b/html/RTIR/Elements/ShowChildren
index fd16e206..da568414 100644
--- a/html/RTIR/Elements/ShowChildren
+++ b/html/RTIR/Elements/ShowChildren
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/ShowDates b/html/RTIR/Elements/ShowDates
index e76b4b8b..38182ade 100644
--- a/html/RTIR/Elements/ShowDates
+++ b/html/RTIR/Elements/ShowDates
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/ShowIncidents b/html/RTIR/Elements/ShowIncidents
index 41f3f471..69312785 100644
--- a/html/RTIR/Elements/ShowIncidents
+++ b/html/RTIR/Elements/ShowIncidents
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/ShowPeople b/html/RTIR/Elements/ShowPeople
index c86c885d..27cb1319 100644
--- a/html/RTIR/Elements/ShowPeople
+++ b/html/RTIR/Elements/ShowPeople
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/ShowRTIRField b/html/RTIR/Elements/ShowRTIRField
index c762f1b2..502aeb22 100644
--- a/html/RTIR/Elements/ShowRTIRField
+++ b/html/RTIR/Elements/ShowRTIRField
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/TransactionData b/html/RTIR/Elements/TransactionData
index 3c4c29dd..25d6b323 100644
--- a/html/RTIR/Elements/TransactionData
+++ b/html/RTIR/Elements/TransactionData
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/UpdateData b/html/RTIR/Elements/UpdateData
index 3c94bf07..8ca3330f 100644
--- a/html/RTIR/Elements/UpdateData
+++ b/html/RTIR/Elements/UpdateData
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/UserDueIncidents b/html/RTIR/Elements/UserDueIncidents
index 5b6807ca..e7286571 100644
--- a/html/RTIR/Elements/UserDueIncidents
+++ b/html/RTIR/Elements/UserDueIncidents
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Elements/WorkWithConstituency b/html/RTIR/Elements/WorkWithConstituency
index 0269a6fb..7e41549b 100644
--- a/html/RTIR/Elements/WorkWithConstituency
+++ b/html/RTIR/Elements/WorkWithConstituency
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Forward.html b/html/RTIR/Forward.html
index 75e53733..2c7b7e95 100644
--- a/html/RTIR/Forward.html
+++ b/html/RTIR/Forward.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Incident/BulkAbandon.html b/html/RTIR/Incident/BulkAbandon.html
index c41711f4..f32ec768 100644
--- a/html/RTIR/Incident/BulkAbandon.html
+++ b/html/RTIR/Incident/BulkAbandon.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Incident/Children/index.html b/html/RTIR/Incident/Children/index.html
index 0a5554d8..9f2a605f 100644
--- a/html/RTIR/Incident/Children/index.html
+++ b/html/RTIR/Incident/Children/index.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Incident/Create.html b/html/RTIR/Incident/Create.html
index 2cd5d48b..fd036c5f 100644
--- a/html/RTIR/Incident/Create.html
+++ b/html/RTIR/Incident/Create.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Incident/Display.html b/html/RTIR/Incident/Display.html
index ba7bde14..b67a7365 100644
--- a/html/RTIR/Incident/Display.html
+++ b/html/RTIR/Incident/Display.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Incident/Elements/Create b/html/RTIR/Incident/Elements/Create
index 6e4a3869..38a97b20 100644
--- a/html/RTIR/Incident/Elements/Create
+++ b/html/RTIR/Incident/Elements/Create
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Incident/Elements/ReplyForm b/html/RTIR/Incident/Elements/ReplyForm
index 3a5645f7..230b0e6a 100644
--- a/html/RTIR/Incident/Elements/ReplyForm
+++ b/html/RTIR/Incident/Elements/ReplyForm
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Incident/Reply/index.html b/html/RTIR/Incident/Reply/index.html
index c5687601..de228326 100644
--- a/html/RTIR/Incident/Reply/index.html
+++ b/html/RTIR/Incident/Reply/index.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Incident/Split.html b/html/RTIR/Incident/Split.html
index d6f00960..a51c2788 100644
--- a/html/RTIR/Incident/Split.html
+++ b/html/RTIR/Incident/Split.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Investigation/Elements/Create b/html/RTIR/Investigation/Elements/Create
index ad1ab604..0de341bb 100644
--- a/html/RTIR/Investigation/Elements/Create
+++ b/html/RTIR/Investigation/Elements/Create
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Link/FromIncident/index.html b/html/RTIR/Link/FromIncident/index.html
index 223fbd80..602c89c0 100644
--- a/html/RTIR/Link/FromIncident/index.html
+++ b/html/RTIR/Link/FromIncident/index.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Link/ToIncident/index.html b/html/RTIR/Link/ToIncident/index.html
index 1476cf98..c6731012 100644
--- a/html/RTIR/Link/ToIncident/index.html
+++ b/html/RTIR/Link/ToIncident/index.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Merge/index.html b/html/RTIR/Merge/index.html
index cc57e3e2..9a7b4a20 100644
--- a/html/RTIR/Merge/index.html
+++ b/html/RTIR/Merge/index.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Prefs/Home.html b/html/RTIR/Prefs/Home.html
index 7a47507f..2b094f23 100644
--- a/html/RTIR/Prefs/Home.html
+++ b/html/RTIR/Prefs/Home.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Report/BulkReject.html b/html/RTIR/Report/BulkReject.html
index 2a2bd608..f102f6cc 100644
--- a/html/RTIR/Report/BulkReject.html
+++ b/html/RTIR/Report/BulkReject.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Reporting/Report.html b/html/RTIR/Reporting/Report.html
index 12d59db0..e1c1f18b 100644
--- a/html/RTIR/Reporting/Report.html
+++ b/html/RTIR/Reporting/Report.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Reporting/Report.tsv b/html/RTIR/Reporting/Report.tsv
index f59e0931..8eb82cb2 100644
--- a/html/RTIR/Reporting/Report.tsv
+++ b/html/RTIR/Reporting/Report.tsv
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Reporting/Report.txt b/html/RTIR/Reporting/Report.txt
index 3c3ac05c..648988f0 100644
--- a/html/RTIR/Reporting/Report.txt
+++ b/html/RTIR/Reporting/Report.txt
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Reporting/index.html b/html/RTIR/Reporting/index.html
index 04605fde..d4a2f83a 100644
--- a/html/RTIR/Reporting/index.html
+++ b/html/RTIR/Reporting/index.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Search/Elements/ShowResults b/html/RTIR/Search/Elements/ShowResults
index fde028ac..bd1fdd70 100644
--- a/html/RTIR/Search/Elements/ShowResults
+++ b/html/RTIR/Search/Elements/ShowResults
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/ShowUser b/html/RTIR/ShowUser
index 4897d36f..6507e871 100644
--- a/html/RTIR/ShowUser
+++ b/html/RTIR/ShowUser
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Split.html b/html/RTIR/Split.html
index fd24110b..082eaf04 100644
--- a/html/RTIR/Split.html
+++ b/html/RTIR/Split.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/Elements/GetEmailFromIP b/html/RTIR/Tools/Elements/GetEmailFromIP
index f6ea3b96..257f0746 100644
--- a/html/RTIR/Tools/Elements/GetEmailFromIP
+++ b/html/RTIR/Tools/Elements/GetEmailFromIP
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/Elements/LookupRelatedTickets b/html/RTIR/Tools/Elements/LookupRelatedTickets
index 5c6a08c2..3c48c811 100644
--- a/html/RTIR/Tools/Elements/LookupRelatedTickets
+++ b/html/RTIR/Tools/Elements/LookupRelatedTickets
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/Elements/LookupSummary b/html/RTIR/Tools/Elements/LookupSummary
index dfd6abe7..1bfa762f 100644
--- a/html/RTIR/Tools/Elements/LookupSummary
+++ b/html/RTIR/Tools/Elements/LookupSummary
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/Elements/SelectWhoisServer b/html/RTIR/Tools/Elements/SelectWhoisServer
index 7a993488..4da825bc 100644
--- a/html/RTIR/Tools/Elements/SelectWhoisServer
+++ b/html/RTIR/Tools/Elements/SelectWhoisServer
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/Elements/ToolFormIframe b/html/RTIR/Tools/Elements/ToolFormIframe
index 5ce7d605..15484b73 100644
--- a/html/RTIR/Tools/Elements/ToolFormIframe
+++ b/html/RTIR/Tools/Elements/ToolFormIframe
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/Elements/ToolFormTraceroute b/html/RTIR/Tools/Elements/ToolFormTraceroute
index c303381f..12976571 100644
--- a/html/RTIR/Tools/Elements/ToolFormTraceroute
+++ b/html/RTIR/Tools/Elements/ToolFormTraceroute
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/Elements/ToolFormWhois b/html/RTIR/Tools/Elements/ToolFormWhois
index 01a8a321..bbbc0bba 100644
--- a/html/RTIR/Tools/Elements/ToolFormWhois
+++ b/html/RTIR/Tools/Elements/ToolFormWhois
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/Elements/ToolResultsIframe b/html/RTIR/Tools/Elements/ToolResultsIframe
index aeace2e7..21ef9e1c 100644
--- a/html/RTIR/Tools/Elements/ToolResultsIframe
+++ b/html/RTIR/Tools/Elements/ToolResultsIframe
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/Elements/ToolResultsWhois b/html/RTIR/Tools/Elements/ToolResultsWhois
index 9e7110d3..df664bcf 100644
--- a/html/RTIR/Tools/Elements/ToolResultsWhois
+++ b/html/RTIR/Tools/Elements/ToolResultsWhois
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/Elements/Tools b/html/RTIR/Tools/Elements/Tools
index b8bdda16..8f808973 100644
--- a/html/RTIR/Tools/Elements/Tools
+++ b/html/RTIR/Tools/Elements/Tools
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/ExternalFeeds.html b/html/RTIR/Tools/ExternalFeeds.html
index 5e0d34d3..2b43f114 100644
--- a/html/RTIR/Tools/ExternalFeeds.html
+++ b/html/RTIR/Tools/ExternalFeeds.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -45,7 +45,6 @@
 %# those contributions and any derivatives thereof.
 %#
 %# END BPS TAGGED BLOCK }}}
-
 <& /RTIR/Elements/Header, Title => $title &>
 <& /Elements/Tabs &>
 
diff --git a/html/RTIR/Tools/Lookup.html b/html/RTIR/Tools/Lookup.html
index 5d8fc2da..2ce43077 100644
--- a/html/RTIR/Tools/Lookup.html
+++ b/html/RTIR/Tools/Lookup.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/ScriptedAction.html b/html/RTIR/Tools/ScriptedAction.html
index 2bdaec09..b83adf21 100644
--- a/html/RTIR/Tools/ScriptedAction.html
+++ b/html/RTIR/Tools/ScriptedAction.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/Traceroute.html b/html/RTIR/Tools/Traceroute.html
index 1b215e77..01f8ab69 100644
--- a/html/RTIR/Tools/Traceroute.html
+++ b/html/RTIR/Tools/Traceroute.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Tools/index.html b/html/RTIR/Tools/index.html
index d49861a5..eee781ac 100644
--- a/html/RTIR/Tools/index.html
+++ b/html/RTIR/Tools/index.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/Update.html b/html/RTIR/Update.html
index a9d9f19d..02f20114 100644
--- a/html/RTIR/Update.html
+++ b/html/RTIR/Update.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/c/dhandler b/html/RTIR/c/dhandler
index 53319b0c..01139a74 100644
--- a/html/RTIR/c/dhandler
+++ b/html/RTIR/c/dhandler
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/html/RTIR/index.html b/html/RTIR/index.html
index 0b855c80..25ac097f 100644
--- a/html/RTIR/index.html
+++ b/html/RTIR/index.html
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 %#                                          <sales at bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR.pm b/lib/RT/Action/RTIR.pm
index b4090b73..e0896f16 100644
--- a/lib/RT/Action/RTIR.pm
+++ b/lib/RT/Action/RTIR.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_Activate.pm b/lib/RT/Action/RTIR_Activate.pm
index 2fbec515..02da57fb 100644
--- a/lib/RT/Action/RTIR_Activate.pm
+++ b/lib/RT/Action/RTIR_Activate.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_ChangeChildConstituencies.pm b/lib/RT/Action/RTIR_ChangeChildConstituencies.pm
index 3615b1e0..34213e49 100644
--- a/lib/RT/Action/RTIR_ChangeChildConstituencies.pm
+++ b/lib/RT/Action/RTIR_ChangeChildConstituencies.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_ChangeChildOwnership.pm b/lib/RT/Action/RTIR_ChangeChildOwnership.pm
index e2192a0f..5e457257 100644
--- a/lib/RT/Action/RTIR_ChangeChildOwnership.pm
+++ b/lib/RT/Action/RTIR_ChangeChildOwnership.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_ChangeParentOwnership.pm b/lib/RT/Action/RTIR_ChangeParentOwnership.pm
index 57472c40..fdc25ba3 100644
--- a/lib/RT/Action/RTIR_ChangeParentOwnership.pm
+++ b/lib/RT/Action/RTIR_ChangeParentOwnership.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_FindDomain.pm b/lib/RT/Action/RTIR_FindDomain.pm
index 424c4447..7ee23ff9 100644
--- a/lib/RT/Action/RTIR_FindDomain.pm
+++ b/lib/RT/Action/RTIR_FindDomain.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_FindIP.pm b/lib/RT/Action/RTIR_FindIP.pm
index 6d2be824..243085d6 100644
--- a/lib/RT/Action/RTIR_FindIP.pm
+++ b/lib/RT/Action/RTIR_FindIP.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_MergeDomains.pm b/lib/RT/Action/RTIR_MergeDomains.pm
index 5e844278..251bc4c4 100644
--- a/lib/RT/Action/RTIR_MergeDomains.pm
+++ b/lib/RT/Action/RTIR_MergeDomains.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_MergeIPs.pm b/lib/RT/Action/RTIR_MergeIPs.pm
index 87ffb307..703c37d4 100644
--- a/lib/RT/Action/RTIR_MergeIPs.pm
+++ b/lib/RT/Action/RTIR_MergeIPs.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_OpenParent.pm b/lib/RT/Action/RTIR_OpenParent.pm
index 4e624519..8a86a907 100644
--- a/lib/RT/Action/RTIR_OpenParent.pm
+++ b/lib/RT/Action/RTIR_OpenParent.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_ResolveChildren.pm b/lib/RT/Action/RTIR_ResolveChildren.pm
index e4f58b35..6c994bd0 100644
--- a/lib/RT/Action/RTIR_ResolveChildren.pm
+++ b/lib/RT/Action/RTIR_ResolveChildren.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_SetCountermeasureStatus.pm b/lib/RT/Action/RTIR_SetCountermeasureStatus.pm
index c4d0afc1..8eab7882 100644
--- a/lib/RT/Action/RTIR_SetCountermeasureStatus.pm
+++ b/lib/RT/Action/RTIR_SetCountermeasureStatus.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_SetDueIncident.pm b/lib/RT/Action/RTIR_SetDueIncident.pm
index 4bd67485..5b83b41f 100644
--- a/lib/RT/Action/RTIR_SetDueIncident.pm
+++ b/lib/RT/Action/RTIR_SetDueIncident.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_SetHowReported.pm b/lib/RT/Action/RTIR_SetHowReported.pm
index 4b5697f2..cec06e36 100644
--- a/lib/RT/Action/RTIR_SetHowReported.pm
+++ b/lib/RT/Action/RTIR_SetHowReported.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Action/RTIR_SetIncidentResolution.pm b/lib/RT/Action/RTIR_SetIncidentResolution.pm
index b5f6b687..07e2d50b 100644
--- a/lib/RT/Action/RTIR_SetIncidentResolution.pm
+++ b/lib/RT/Action/RTIR_SetIncidentResolution.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Condition/RTIR.pm b/lib/RT/Condition/RTIR.pm
index 2c08ade2..5081d084 100644
--- a/lib/RT/Condition/RTIR.pm
+++ b/lib/RT/Condition/RTIR.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Condition/RTIR_CustomerResponse.pm b/lib/RT/Condition/RTIR_CustomerResponse.pm
index cbfc237e..3d679b46 100644
--- a/lib/RT/Condition/RTIR_CustomerResponse.pm
+++ b/lib/RT/Condition/RTIR_CustomerResponse.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Condition/RTIR_LinkingToIncident.pm b/lib/RT/Condition/RTIR_LinkingToIncident.pm
index 40dd9ca7..3e38734a 100644
--- a/lib/RT/Condition/RTIR_LinkingToIncident.pm
+++ b/lib/RT/Condition/RTIR_LinkingToIncident.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Condition/RTIR_Merge.pm b/lib/RT/Condition/RTIR_Merge.pm
index f277e66a..9cb2d5e0 100644
--- a/lib/RT/Condition/RTIR_Merge.pm
+++ b/lib/RT/Condition/RTIR_Merge.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Condition/RTIR_RequireDueChange.pm b/lib/RT/Condition/RTIR_RequireDueChange.pm
index 7ea8a1e3..c89fffd4 100644
--- a/lib/RT/Condition/RTIR_RequireDueChange.pm
+++ b/lib/RT/Condition/RTIR_RequireDueChange.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Condition/RTIR_RequireReportActivation.pm b/lib/RT/Condition/RTIR_RequireReportActivation.pm
index 4058c69c..d3916041 100644
--- a/lib/RT/Condition/RTIR_RequireReportActivation.pm
+++ b/lib/RT/Condition/RTIR_RequireReportActivation.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/Condition/RTIR_StaffResponse.pm b/lib/RT/Condition/RTIR_StaffResponse.pm
index 594257bb..8579cd81 100644
--- a/lib/RT/Condition/RTIR_StaffResponse.pm
+++ b/lib/RT/Condition/RTIR_StaffResponse.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/IR.pm b/lib/RT/IR.pm
index df77cf5b..149c57b9 100644
--- a/lib/RT/IR.pm
+++ b/lib/RT/IR.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/IR/Config.pm b/lib/RT/IR/Config.pm
index 845d8db4..5047499a 100644
--- a/lib/RT/IR/Config.pm
+++ b/lib/RT/IR/Config.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/IR/ConstituencyManager.pm b/lib/RT/IR/ConstituencyManager.pm
index fa4b4cc9..21f0a06a 100644
--- a/lib/RT/IR/ConstituencyManager.pm
+++ b/lib/RT/IR/ConstituencyManager.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/IR/ExternalFeeds.pm b/lib/RT/IR/ExternalFeeds.pm
index 92820255..34cfffcb 100644
--- a/lib/RT/IR/ExternalFeeds.pm
+++ b/lib/RT/IR/ExternalFeeds.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/IR/Test.pm.in b/lib/RT/IR/Test.pm.in
index b8f6b834..92c7a63d 100644
--- a/lib/RT/IR/Test.pm.in
+++ b/lib/RT/IR/Test.pm.in
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/IR/Test/GnuPG.pm b/lib/RT/IR/Test/GnuPG.pm
index c4d81935..73e9f376 100644
--- a/lib/RT/IR/Test/GnuPG.pm
+++ b/lib/RT/IR/Test/GnuPG.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/IR/Test/Web.pm b/lib/RT/IR/Test/Web.pm
index 8bb26781..0c07e7bd 100644
--- a/lib/RT/IR/Test/Web.pm
+++ b/lib/RT/IR/Test/Web.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)
diff --git a/lib/RT/IR/Web.pm b/lib/RT/IR/Web.pm
index 27b870f4..2448a288 100644
--- a/lib/RT/IR/Web.pm
+++ b/lib/RT/IR/Web.pm
@@ -2,7 +2,7 @@
 #
 # COPYRIGHT:
 #
-# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2020 Best Practical Solutions, LLC
 #                                          <sales at bestpractical.com>
 #
 # (Except where explicitly superseded by other copyright notices)

commit a7e0bd9c0b828dbd809fcc92fbf92a343d146764
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Wed Jun 17 01:49:07 2020 +0800

    Sync MANIFEST for the upcoming 5.0.0beta1

diff --git a/MANIFEST b/MANIFEST
index ff0bae50..1649447d 100644
--- a/MANIFEST
+++ b/MANIFEST
@@ -1,6 +1,8 @@
 .perlcriticrc
+.travis.yml
 bin/add_constituency.in
 CHANGES
+Dockerfile
 docs/AdministrationTutorial.pod
 docs/Constituencies.pod
 docs/DocIndex.pod
@@ -11,6 +13,7 @@ docs/UPGRADING-2.6
 docs/UPGRADING-3.0
 docs/UPGRADING-3.2
 docs/UPGRADING-4.0
+docs/UPGRADING-5.0
 etc/add_constituency.in
 etc/initialdata
 etc/logo/gif/rtir-logo-badge-3d.gif
@@ -53,6 +56,8 @@ etc/upgrade/3.3.1/content
 etc/upgrade/3.3.2/content
 etc/upgrade/3.3.3/content
 etc/upgrade/3.3.4/content
+etc/upgrade/4.9.0/content
+etc/upgrade/4.9.1/content
 etc/upgrade/remove_files
 etc/upgrade/rtir-2.4-upgrade.pl.in
 html/Callbacks/RTIR/Admin/Queues/DefaultValues.html/Init
@@ -64,10 +69,14 @@ html/Callbacks/RTIR/Elements/ShowHistoryPage/SkipTransaction
 html/Callbacks/RTIR/Elements/ShowSearch/ModifySearch
 html/Callbacks/RTIR/Elements/Tabs/Privileged
 html/Callbacks/RTIR/Helpers/TicketHistory/ExtraShowHistoryArguments
+html/Callbacks/RTIR/Search/Build.html/BeforeDisplay
 html/Callbacks/RTIR/Search/Elements/PickBasics/Default
 html/Callbacks/RTIR/Search/Results.html/Initial
 html/Callbacks/RTIR/Ticket/Create.html/Default
+html/Callbacks/RTIR/Ticket/Create.html/Init
 html/Callbacks/RTIR/Ticket/Display.html/Initial
+html/Callbacks/RTIR/Ticket/Elements/ShowLinkedQueues/MassageQueries
+html/Callbacks/RTIR/Ticket/Elements/ShowLinkedQueues/MassageTitleBox
 html/RTIR/Advanced.html
 html/RTIR/c/dhandler
 html/RTIR/Create.html
@@ -95,7 +104,6 @@ html/RTIR/Elements/Refresh
 html/RTIR/Elements/SelectConstituency
 html/RTIR/Elements/SelectIncident
 html/RTIR/Elements/SelectNewTicketQueue
-html/RTIR/Elements/SelectRTIRLifecycle
 html/RTIR/Elements/SelectRTIRQueue
 html/RTIR/Elements/ShowArticles
 html/RTIR/Elements/ShowChildren
@@ -108,7 +116,6 @@ html/RTIR/Elements/UpdateData
 html/RTIR/Elements/UserDueIncidents
 html/RTIR/Elements/WorkWithConstituency
 html/RTIR/Forward.html
-html/RTIR/Helpers/CreateInRTIRQueueModal
 html/RTIR/Incident/BulkAbandon.html
 html/RTIR/Incident/Children/index.html
 html/RTIR/Incident/Create.html
@@ -116,30 +123,19 @@ html/RTIR/Incident/Display.html
 html/RTIR/Incident/Elements/Create
 html/RTIR/Incident/Elements/ReplyForm
 html/RTIR/Incident/Reply/index.html
-html/RTIR/Incident/Reply/Refine.html
 html/RTIR/Incident/Split.html
 html/RTIR/index.html
 html/RTIR/Investigation/Elements/Create
 html/RTIR/Link/FromIncident/index.html
-html/RTIR/Link/FromIncident/Refine.html
 html/RTIR/Link/ToIncident/index.html
-html/RTIR/Link/ToIncident/Refine.html
 html/RTIR/Merge/index.html
-html/RTIR/Merge/Refine.html
 html/RTIR/Prefs/Home.html
 html/RTIR/Report/BulkReject.html
 html/RTIR/Reporting/index.html
 html/RTIR/Reporting/Report.html
 html/RTIR/Reporting/Report.tsv
 html/RTIR/Reporting/Report.txt
-html/RTIR/Search/Elements/BuildQuery
-html/RTIR/Search/Elements/ProcessQuery
-html/RTIR/Search/Elements/RefinePage
 html/RTIR/Search/Elements/ShowResults
-html/RTIR/Search/index.html
-html/RTIR/Search/Refine.html
-html/RTIR/Search/Reporting.html
-html/RTIR/Search/Results.html
 html/RTIR/ShowUser
 html/RTIR/Split.html
 html/RTIR/Tools/Elements/GetEmailFromIP
@@ -152,6 +148,7 @@ html/RTIR/Tools/Elements/ToolFormWhois
 html/RTIR/Tools/Elements/ToolResultsIframe
 html/RTIR/Tools/Elements/ToolResultsWhois
 html/RTIR/Tools/Elements/Tools
+html/RTIR/Tools/ExternalFeeds.html
 html/RTIR/Tools/index.html
 html/RTIR/Tools/Lookup.html
 html/RTIR/Tools/ScriptedAction.html
@@ -173,19 +170,14 @@ inc/Module/Install/Substitute.pm
 inc/Module/Install/Win32.pm
 inc/Module/Install/WriteAll.pm
 inc/YAML/Tiny.pm
-lib/Net/Whois/RIPE.pm
-lib/Net/Whois/RIPE.pod
-lib/Net/Whois/RIPE/Iterator.pm
-lib/Net/Whois/RIPE/Iterator.pod
-lib/Net/Whois/RIPE/Object.pm
-lib/Net/Whois/RIPE/Object.pod
-lib/Net/Whois/RIPE/Object/Template.pm
 lib/RT/Action/RTIR.pm
 lib/RT/Action/RTIR_Activate.pm
 lib/RT/Action/RTIR_ChangeChildConstituencies.pm
 lib/RT/Action/RTIR_ChangeChildOwnership.pm
 lib/RT/Action/RTIR_ChangeParentOwnership.pm
+lib/RT/Action/RTIR_FindDomain.pm
 lib/RT/Action/RTIR_FindIP.pm
+lib/RT/Action/RTIR_MergeDomains.pm
 lib/RT/Action/RTIR_MergeIPs.pm
 lib/RT/Action/RTIR_OpenParent.pm
 lib/RT/Action/RTIR_ResolveChildren.pm
@@ -203,6 +195,7 @@ lib/RT/Condition/RTIR_StaffResponse.pm
 lib/RT/IR.pm
 lib/RT/IR/Config.pm
 lib/RT/IR/ConstituencyManager.pm
+lib/RT/IR/ExternalFeeds.pm
 lib/RT/IR/Test.pm.in
 lib/RT/IR/Test/GnuPG.pm
 lib/RT/IR/Test/Web.pm
@@ -214,11 +207,11 @@ META.yml
 po/README
 po/rtir.pot
 README
+static/css/rtir-reporting.css
 static/css/rtir-styles.css
 static/images/RTIR/logo.png
-static/images/RTIR/rtir-logo.png
+static/images/RTIR/rtir-logo.svg
 static/js/jquery.uncheckable-radio-0.1.js
-static/js/rtir.js
 t/000-mason-syntax.t
 t/001-basic-RTIR.t
 t/002-test-reject.t
@@ -236,13 +229,14 @@ t/articles/basics.t
 t/articles/on-create.t
 t/articles/on-update.t
 t/constituency/basics.t
-t/constituency/modal.t
+t/constituency/queue_select.t
 t/countermeasure/pending-no-regexp.t
 t/countermeasure/pending-regexp.t
 t/countermeasure/status-basics.t
 t/countermeasure/status-editor-regression.t
 t/custom-fields/defaults-config.t
 t/custom-fields/defaults-on-linking.t
+t/custom-fields/domain.t
 t/custom-fields/ip.t
 t/custom-fields/ipv6.t
 t/custom-fields/on-transactions.t
@@ -266,13 +260,17 @@ t/gnupg/on-incident.t
 t/gnupg/on-update.t
 t/incident/abandon.t
 t/incident/bulk-abandon.t
+t/incident/linked_queue_portlets.t
 t/incident/split.t
 t/mail/skip_notification.t
 t/report/split.t
 t/report/status.t
 t/searches/cf.t
+t/searches/custom_formats.t
 t/searches/menu.t
 t/searches/simple.t
 t/tools/lookup.t
+t/tools/lookup_alt_config.t
 t/upgrade/2.6.0-to-current.t
 t/walk-web.t
+t/web/custom_frontpage.t

commit d09c90c1f6b4be17afe5104fcb70afdba3fa44ee
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Wed Jun 17 01:51:08 2020 +0800

    Bump version to 5.0.0beta1

diff --git a/META.yml b/META.yml
index 82722412..2b8bd4aa 100644
--- a/META.yml
+++ b/META.yml
@@ -34,7 +34,7 @@ requires:
   perl: 5.10.1
 resources:
   license: http://opensource.org/licenses/gpl-license.php
-version: 4.0.1rc1
+version: 5.0.0beta1
 x_module_install_rtx_version: '0.41'
 x_requires_rt: 4.6.0
 x_rt_too_new: 5.2.0
diff --git a/lib/RT/IR.pm b/lib/RT/IR.pm
index 149c57b9..01f813d6 100644
--- a/lib/RT/IR.pm
+++ b/lib/RT/IR.pm
@@ -51,7 +51,7 @@ use 5.008003;
 use strict;
 use warnings;
 
-our $VERSION = '4.0.1rc1';
+our $VERSION = '5.0.0beta1';
 
 use Scalar::Util qw(blessed);
 

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