[Rt-commit] rt branch, 4.4-trunk, updated. rt-4.4.4-331-gce3a983904

[Jim Brandt]

The branch, 4.4-trunk has been updated
       via  ce3a983904b29bc4294d4681732d58ff12bed426 (commit)
       via  dd1ff8a22d328f295a0bfe1cf085fe3d60335de6 (commit)
       via  5a1f467bbf7a9c934c71c487d57e8bedd3cda727 (commit)
      from  1f7b35682ab8f55942125ceada25f7d70a5856c9 (commit)

Summary of changes:
 docs/customizing/articles_introduction.pod    | 15 +++++++++++++++
 share/html/Admin/Articles/Classes/Modify.html | 10 ++++++++++
 share/html/Articles/Elements/BeforeMessageBox |  2 +-
 3 files changed, 26 insertions(+), 1 deletion(-)

- Log -----------------------------------------------------------------
commit dd1ff8a22d328f295a0bfe1cf085fe3d60335de6
Author: Maureen E. Mirville <maureen at bestpractical.com>
Date:   Thu Dec 6 16:28:49 2018 -0500

    Update Articles docs to include disabling ticket linking

diff --git a/docs/customizing/articles_introduction.pod b/docs/customizing/articles_introduction.pod
index 09b42d531c..447aef5816 100644
--- a/docs/customizing/articles_introduction.pod
+++ b/docs/customizing/articles_introduction.pod
@@ -132,6 +132,21 @@ tags per article class. This can be done by unchecking the "Escape HTML"
 box on the Modify Class page. Please note this is potentially unsafe and
 its use should be limited to trusted administrators.
 
+=head3 Disabling Ticket Linking
+
+When an article is included in a ticket's comment or reply, the article
+is automatically added as a link to the ticket. This means that the article
+will be listed under the Links portlet on ticket display page, and also on
+the article display page. If you use an article many times, it can result
+in a very long list of links on the article page.
+
+To avoid this, you can disable automatic linking globally (via
+L<RT_Config/LinkArticlesOnInclude>) or by class. To disable it on the class
+level, uncheck the "Link article to ticket" option under "When inserting
+articles in this class into emails" on class modify page. Note that
+disabling this feature will only affect future comments/replies on tickets.
+Existing links to articles will remain linked.
+
 =head2 Queue-Specific List of Articles 
 
 You can use Topics to organize a set of Queue-specific Articles.

commit ce3a983904b29bc4294d4681732d58ff12bed426
Merge: 1f7b35682a dd1ff8a22d
Author: Jim Brandt <jbrandt at bestpractical.com>
Date:   Fri Apr 9 16:19:45 2021 -0400

    Merge branch '4.4/article-link-to-ticket-option' into 4.4-trunk


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