[Rt-commit] rtir branch 5.0-trunk updated. 5.0.3-25-ga6bd1bfc

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commit a6bd1bfc2cfa834e008583bb46e8a5efe4ffd115
Merge: 2ddb1e4f f20af86b
Author: sunnavy <sunnavy at bestpractical.com>
Date:   Fri Apr 21 03:56:56 2023 +0800

    Merge branch '5.0/use-current-interface-for-how-reported2' into 5.0-trunk

diff --cc docs/UPGRADING-5.0
index c51eada8,e205fe6c..67ce05ed
--- a/docs/UPGRADING-5.0
+++ b/docs/UPGRADING-5.0
@@@ -246,30 -246,21 +246,47 @@@ moving the scrip to Batch mode may rest
  
  =over 4
  
 +=item * Process Articles for Incidents
 +
 +Starting with RTIR 5.0.4, we include a new portlet on the Incident page
 +which can show the process to be followed for an Incident based on the
 +selected Classification.
 +
 +Default articles for the process documentation are installed in new RTIRs
 +by default. For an existing RTIR system, you can also add the starter
 +articles by running the following after your upgrade:
 +
 +    cd /opt/rt5
 +    sbin/rt-setup-database --action insert --datafile local/plugins/RT-IR/etc/upgrade/process_articles_initialdata
 +
 +=item * Allow DutyTeam to See Templates Articles
 +
 +This upgrade runs a step to grant the default DutyTeam group rights to
 +see custom fields in the Templates class. This allows DutyTeam members
 +to use articles when corresponding on tickets. This right was previously
 +omitted in error.
 +
 +If you explicitly do not want DutyTeam to see the articles in the Templates
 +class, you can edit the class and remove the SeeCustomField right after you
 +run the upgrade.
 +
+ =item * "How Reported" no longer defaults to Email
+ 
+ In previous versions of RTIR, L<RT::Action::RTIR_SetHowReported> automatically
+ set the "How Reported" custom field on Incident Reports to "Email" if no
+ value was provided. In RTIR 5.0.4 we updated this action to get the value
+ from RT's L<RT/CurrentInterface> method, so it will automatically be set
+ to values like "Web" or "REST2" if a ticket is created that way rather than
+ always "Email".
+ 
+ If you prefer defaulting to "Email", you can disable this scrip and set "Email"
+ as a default value in the Incident Reports queue configuration.
+ 
+ If you want to see new values set automatically, you can update you values
+ list for "How Reported" to include these new values:
+ 
+     "API", "CLI", "REST", "REST2", and "Web"
+ 
 +=back
 +
  =cut

commit f20af86bba916b40451d1210ee76677b5ab0b1cc
Author: Ronaldo Richieri <ronaldo at bestpractical.com>
Date:   Thu Jan 19 16:08:53 2023 -0300

    Document the changes to RTIR_SetHowReported in UPGRADING

diff --git a/docs/UPGRADING-5.0 b/docs/UPGRADING-5.0
index b7c43498..e205fe6c 100644
--- a/docs/UPGRADING-5.0
+++ b/docs/UPGRADING-5.0
@@ -242,4 +242,25 @@ moving the scrip to Batch mode may restore the previous behavior.
 
 =back
 
+=head1 UPGRADING FROM 5.0.3 AND EARLIER
+
+=over 4
+
+=item * "How Reported" no longer defaults to Email
+
+In previous versions of RTIR, L<RT::Action::RTIR_SetHowReported> automatically
+set the "How Reported" custom field on Incident Reports to "Email" if no
+value was provided. In RTIR 5.0.4 we updated this action to get the value
+from RT's L<RT/CurrentInterface> method, so it will automatically be set
+to values like "Web" or "REST2" if a ticket is created that way rather than
+always "Email".
+
+If you prefer defaulting to "Email", you can disable this scrip and set "Email"
+as a default value in the Incident Reports queue configuration.
+
+If you want to see new values set automatically, you can update you values
+list for "How Reported" to include these new values:
+
+    "API", "CLI", "REST", "REST2", and "Web"
+
 =cut

-----------------------------------------------------------------------

Summary of changes:
 docs/UPGRADING-5.0                   | 17 ++++++++++++++++
 etc/initialdata                      | 11 +++++++---
 lib/RT/Action/RTIR_SetHowReported.pm | 39 ++++++++++++++++++++++++++++++++----
 3 files changed, 60 insertions(+), 7 deletions(-)


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