[Rt-commit] rtir branch 5.0/process-articles created. 5.0.3-11-g91235046
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at 912350464b62888d48d2ae20c7c19195c79f61fb (commit)
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commit 912350464b62888d48d2ae20c7c19195c79f61fb
Author: Ronaldo Richieri <ronaldo at bestpractical.com>
Date: Wed Mar 29 17:09:04 2023 -0300
Update RTIR Tutorial with Process Articles information
diff --git a/docs/Tutorial.pod b/docs/Tutorial.pod
index 8e8aee81..0749f4b9 100644
--- a/docs/Tutorial.pod
+++ b/docs/Tutorial.pod
@@ -334,6 +334,24 @@ You will be required to provide one or more correspondents.
To create a new Countermeasure, create a new ticket in the Countermeasures
queue. You will be required to link the Countermeasure to an Incident.
+=head2 Procedures for Incident Response
+
+Since RT 5.0.4 it's possible to create custom procedures that are shown
+on the Ticket Display page, in a privileged section that helps staff to
+follow a specific workflow.
+
+You can know more about procedures in the RT documentation:
+F<docs/customizing/articles_introduction.pod>
+
+In RTIR we provide a default skeleton for Incident Response procedures, one per
+the default Incident Classifications that comes with the system.
+You can customize them and create new ones at Articles, under the Incident
+Procedures Class.
+
+After creating a new procedure, remember to update the %ProcessArticleMapping
+configuration setting and others that may apply, as described in the RT
+documentation.
+
=head2 Managing 'RT at glance' and 'RTIR at a glance' Pages
You can add, delete, or reorder portlets on the RT and RTIR at a glance
commit ae9674ed45b1b490c7ad95c5a6c77cf2c4bc5a92
Author: Ronaldo Richieri <ronaldo at bestpractical.com>
Date: Wed Mar 29 17:06:48 2023 -0300
Add Process Articles do RTIR Incidents
Adds a simple skeleton with a new class called Incidents Processes and
a Article for eacho of the defaults Incident Classifications.
diff --git a/etc/RTIR_Config.pm b/etc/RTIR_Config.pm
index 8d836ef0..f97b5c7f 100644
--- a/etc/RTIR_Config.pm
+++ b/etc/RTIR_Config.pm
@@ -640,6 +640,38 @@ By default RTIR enables 'httpurl_overwrite', 'ip', 'email' and 'domain'.
Set(@Active_MakeClicky, qw(httpurl_overwrite ip email domain));
+=item Process Articles related settings
+
+The following settings enables the Process Articles at Incidents Display
+page by default in RTIR:
+
+ %ProcessArticleFields
+ %ProcessArticleMapping
+
+You can see additional information about how to manage Process Articles at
+RT documentation: F<docs/customizing/articles_introduction.pod>
+
+=cut
+
+Set(%ProcessArticleFields,
+ ( Incidents =>
+ { Field => 'CF.Classification', Class => 'Incidents Processes' },
+ )
+ );
+
+Set(%ProcessArticleMapping,
+ ( 'CF.Classification' => {
+ 'Spam' => 'Spam Process',
+ 'System Compromise' => 'System Compromise Process',
+ 'Query' => 'Query Process',
+ 'Scan' => 'Scan Process',
+ 'Denial of Service' => 'Denial of Service Process',
+ 'Piracy' => 'Piracy Process',
+ },
+ )
+ );
+
+
=back
=head1 Custom Fields
diff --git a/etc/upgrade/process_articles_initialdata b/etc/upgrade/process_articles_initialdata
new file mode 100644
index 00000000..f5ad940e
--- /dev/null
+++ b/etc/upgrade/process_articles_initialdata
@@ -0,0 +1,77 @@
+ at Classes = (
+ {
+ Name => 'Incidents Processes',
+ Description => 'Procedures to be followed in the event of an incident',
+ }
+);
+
+ at Articles = (
+ {
+ Name => 'Spam Process',
+ Summary => 'This is the summary of the process for handling spam',
+ CustomFields => [
+ {
+ CustomField => 'Content',
+ Content => 'This is the content of the process for handling spam',
+ },
+ ],
+ Class => 'Incidents Processes',
+ },
+ {
+ Name => 'System Compromise Process',
+ Summary => 'This is the summary of the process for handling system compromise',
+ CustomFields => [
+ {
+ CustomField => 'Content',
+ Content => 'This is the content of the process for handling system compromise',
+ },
+ ],
+ Class => 'Incidents Processes',
+ },
+ {
+ Name => 'Query Process',
+ Summary => 'This is the summary of the process for handling queries',
+ CustomFields => [
+ {
+ CustomField => 'Content',
+ Content => 'This is the content of the process for handling queries',
+ },
+ ],
+ Class => 'Incidents Processes',
+ },
+ {
+ Name => 'Scan Process',
+ Summary => 'This is the summary of the process for handling scans',
+ CustomFields => [
+ {
+ CustomField => 'Content',
+ Content => 'This is the content of the process for handling scans',
+ },
+ ],
+ Class => 'Incidents Processes',
+ },
+ {
+ Name => 'Denial of Service Process',
+ Summary => 'This is the summary of the process for handling denial of service',
+ CustomFields => [
+ {
+ CustomField => 'Content',
+ Content => 'This is the content of the process for handling denial of service',
+ },
+ ],
+ Class => 'Incidents Processes',
+ },
+ {
+ Name => 'Piracy Process',
+ Summary => 'This is the summary of the process for handling piracy',
+ CustomFields => [
+ {
+ CustomField => 'Content',
+ Content => 'This is the content of the process for handling piracy',
+ },
+ ],
+ Class => 'Incidents Processes',
+ }
+);
+
+1;
diff --git a/html/RTIR/Display.html b/html/RTIR/Display.html
index 36a5fc7b..4262c48b 100644
--- a/html/RTIR/Display.html
+++ b/html/RTIR/Display.html
@@ -270,6 +270,8 @@
% }
</&>
+ <& /Elements/ShowArticle, Ticket => $Ticket &>
+
<%PERL>
my $dates_url = RT::IR->HREFTo("Edit.html?id=".$Ticket->Id);
my $dates_inline = sprintf( $modify_inline, $m->interp->apply_escapes( $dates_url, 'h' ) );
diff --git a/html/RTIR/Incident/Display.html b/html/RTIR/Incident/Display.html
index e384faa2..2e08a17f 100644
--- a/html/RTIR/Incident/Display.html
+++ b/html/RTIR/Incident/Display.html
@@ -298,6 +298,8 @@
<div class="boxcontainer col-md-6">
% $m->callback( %ARGS, Ticket => $TicketObj, CallbackName => 'RightColumnStart' );
+<& /Elements/ShowArticle, Ticket => $TicketObj &>
+
<& /Ticket/Elements/ShowLinkedQueues,
TicketObj => $TicketObj,
&>
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