[rt-devel] [esociety.com #20] (helpdesk) Testing... Looking for odd behaviour

[A. R. Plastino III via RT]

Greetings rt-devel,

We are using this very cool system called Request Tracker from fsck.com.

There is a small problem as you may be able to discern from the headers on 
the mail you receive.

The problem:

If a user creates a ticket,  as I have here, then attempts to reply to that 
ticket (as a queue manipulator) no reply is actually sent.  The reason seems 
to be that there is no To: header in the packet sent to sendmail.

As well,  I find it quite odd that in my /var/log/maillog I get the 
interesting error:

Aug  4 15:04:19 myhost sendmail[1580]: gethostbyaddr(172.16.78.1) failed: 1

when I am not attempting to send a CC or a BCC.

If this is a known problem,  I'd appreciate a patch.  Any light that anyone 
can shed on the wierd sendmail error would be great as well.

Thanks,

Tony Plastino
anthonyp at esociety.com

anthonyp at esociety.com wrote (Fri, Aug 4 2000 15:28:55):

> Quite odd, quite odd.  I got the BCC copy this time.  Now, will this 
generate
> another reponse through the system?  Or simply record it...  Dunno
> 
> Tony
> 
> "A. R. Plastino III via RT" wrote:
> 
> > This time, I've hit the little "envelope" or "reply" icon on the last
> > transaction.  I'm CCing odo again and BCCing anthonyp - will this go 
through?
> >
> > Hmm,
> >
> > anthonyp wrote (Fri, Aug 4 2000 15:20:10):
> >
> > > This is bizzarre!!  I didn't get anything sent to me.
> > >
> > > I'm wondering if this is because I am the one that generated the 
ticket??
> > >
> > > Not sure, so I'm CCing odo at tarp3.com  (me at my home network)
> > >
> > > Tony
> >
> > -------------------------------------------- Managed by Request Tracker
> 
> --
> (Tony)  A. R. Plastino III
> 206 357 3069 - land line
> 425 922 8312 - cell
> anthonyp at eSociety.com



-------------------------------------------- Managed by Request Tracker