[rt-devel] [esociety.com #20] (helpdesk) Testing... Looking for odd behaviour

[Michael]

>>  And so i says to him|her.. 
> Greetings rt-devel,
> 
> We are using this very cool system called Request Tracker from fsck.com.
> 
> There is a small problem as you may be able to discern from the headers on 
> the mail you receive.
> 
> The problem:
> 
> If a user creates a ticket,  as I have here, then attempts to reply to that 
> ticket (as a queue manipulator) no reply is actually sent.  The reason seems 
> to be that there is no To: header in the packet sent to sendmail.
> 
> As well,  I find it quite odd that in my /var/log/maillog I get the 
> interesting error:
> 
> Aug  4 15:04:19 myhost sendmail[1580]: gethostbyaddr(172.16.78.1) failed: 1

That is a sendmail problem.  It can't to a reverse lookup on that
address, certainly not a problem with RT.

You need to put in a PTR mapping in your DNS for that address,
failing that you can create your own local mapping in /etc/hosts. 



_Michael.


--
Michael Jastremski			Chief Pickle
Keeper of Systems.			Megaglobal Corp
Liquidation.com 			http://megaglobal.com
http://liquidation.com			http://westphila.net/mike