[rt-devel] Some stuff I would like(followup commands in corre spondence)

Rouillard, John RouillardJ at brevard.cc.fl.us
Mon Mar 13 10:24:50 EST 2000


I babbled:
> Also actions would be parsed for in all tickets. The action lines would be
> stripped out before the message was saved as a comment or reply
transaction,
> thern the actions in the message would be appended as transactions. This
way
> I could send email like:
> 
> 	mumble mumble this is done.
> 	%RT resolve
> 
> and have the user notified that the request was done, and marked resolved
> all in one fell swoop. As it appears to work, I need two separate emails
to
> make my comments about how I solved the problem and that it is resolved.

Silly me I was reading the documentation (well maybe misinterpreting it)
rather
than reading the source. This appears to be exactly how rt-mailgate works.
Even down to the stripping of %rt commands.

-- rouilj





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