[rt-devel] Some features I'd like to see

[Jesse]

On Mon, Mar 20, 2000 at 11:57:39AM -0500, Rouillard, John wrote:
> One other thing I haven't seen mentioned is searching ticket text (like
> reqglimpse). That was very useful when new people had to solve problems.
> They would do a reqglimpse looking for certain words and see what the old
> tickets had to say. It was a great learning/teaching tool. It was wonderful
> for help desk people.
>

We get that for free now that ticket content is in the database :)
 
> -- rouilj
> 
> 
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-- 
jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com 
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