[rt-devel] Reworking subscriptions
jesse at pallas.eruditorum.org
Thu Mar 23 10:12:23 EST 2000
On Thu, Mar 23, 2000 at 10:20:02AM +0100, Tobias Brox wrote:
> > (...)
> > 'NotifyWatchersOnStatus', 'Send mail to watchers whenever a ticket's
> > status changes'
> > 'NotifyWatchersOnResolve', 'Send mail to watchers whenever a ticket's status changes to resolved. Note that this
> > requires a special action with extra logic'
> > Watchers will contain entries for which email addresses watch which
> > queues and tickets and whethere the watcher in question is a: Requestor,
> > Cc or Administrative Cc. Generally, administrative Ccs will get copies
> > of comments added to a ticket and will not be visible to the end user.
> > Watchers will be able to toggle mail notification at a per ticket/queue
> > (whatever's in the table) level.
> It's still a bit diffuse how you're planning to handle watcher
> ccs/adm...blah...bccs. If you're doing it with a special NotifyWatchers
> action, then there will be a slight design bug in the scheme above as I
> see it.
What bug would that be?
> Except for that, it's good enough. It can do all the things we
> could do in 1.0, and it is more flexible, so it's good enough for 2.0.
> For 2.1, we need to let individuals limit their subscription to only some
> few scrips.
Yeah. I've come to realized that the access-control system for that may be hellish
and anyway, it's going to slip our schedule a bunch. This systems isn't as flexible
as I'd hoped, but I think it's a whole lot better than what's in 1.x
> Tobias Brox (alias TobiX) - +4722925871 - _urgent_ emails to
> sms at tobiasb.funcom.com. Check our upcoming MMORPG at
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jesse reed vincent -- jrvincent at wesleyan.edu -- jesse at fsck.com
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