[rt-devel] You should really get the HTML out the code....

[Jesse]

On Sat, Feb 10, 2001 at 03:57:07PM -0500, Brandon S. Allbery KF8NH wrote:
> Expanding on this for Jesse's benefit:  we usually have several admins 
> monitoring the queue.  The problem is that multiple admins can decide to 
> take an action on a new request; this can be frustrating if the admins 
> didn't decide on the same action.

Ah. everywhere I've been, we've dealt with that at the policy layer.
The policy was: "Don't touch a ticket unless you're the owner or
have gotten approval from the owner."  

The first thing a tech would do when touching a ticket was to click 
'take'.  Either the take would succeed and the tech would be the ticket's
owner OR the take would fail because someone had already taken the ticket.

        -j


-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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Emacs is a pretty good operating system, but Unix has a better editor.