[rt-devel] Problem mailing to merged ticket
Matthew D. Stock
stock at cse.buffalo.edu
Thu Jan 18 22:53:12 EST 2001
Matthew D. Stock writes:
> Using RT 1.0.6, if I use the mail interface to reply to a ticket that has
> been merged with another, the mail generated has no text in it other than
> the standard boilerplate/header at the bottom. The information is
> appeanded to the correct (merged) ticket however.
I think I found the problem... In transaction_in, is does a query to pull
up the transaction to mail. Then it called parse_transation_row, which
stores the results in a hash for the effective serial number. Since
everything else is using the now-merged serial number to key on, when the
data is read by template_replace_tokens, nothing is returned.
I'm going to try to compose a patch soon. I think I need to take a look at
how the web stuff is displayed when looking at the "effective" ticket and
make sure that doesn't have the opposite problem.
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