[rt-devel] auto-escalation AKA time-triggered scrips

Jesse jesse at fsck.com
Wed May 30 16:15:31 EDT 2001


I've actually been looking at what it would take to build an rtcron system
for a client. I might well have something to show within a few weeks.

FWIW, the scan every ticket every minute method just won't scale past
a few thousand tickets. But there are ways to get what we want :)

        -j


On Wed, May 30, 2001 at 04:06:19PM -0400, Alex Pilosov wrote:
> I was thinking about a subject of auto-escalation for a given ticket, and
> essentially it seems to be its about having a scrip be called on a event
> that's determined by time. (Such as, if the ticket has been in a given
> condition for X hours, move it to a given quote, or some such). 
> 
> So, apparently, to implement such, there's a need for rtd, a daemon which
> would scan all queues every minute, see if a scrip condition has been met,
> and execute the scrip. 
> 
> I'm willing to implement it as described above, if it makes sense :)
> 
> -alex
> 
> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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As I sit here alone looking at green text on a laptop in a mostly bare room listening 
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			--Richard Tibbetts
	




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