[rt-devel] Set owner on e-mail correspond
jesse at bestpractical.com
Mon Oct 1 12:25:14 EDT 2001
Sure. you'd just want to write a custom scripcondition and scripaction.
On Mon, Oct 01, 2001 at 11:41:55AM -0400, Eric Mandel wrote:
> I noticed that when a queue watcher replies to an e-mail as a
> correspondence, the ticket's status gets changed to open. Is there a way to
> also have it change the owner to the watcher that's replying?
> Eric Mandel
> rt-devel mailing list
> rt-devel at lists.fsck.com
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
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