[rt-devel] replying from different email address

[Bob Finch]

>>>>> "Alex" == Alex Krohn <alex at gossamer-threads.com> writes:

    Alex> Ran into this problem today. A user submits a problem via a
    Alex> web form and enters in an email address of
    Alex> info at domain.com. When they reply to the answer from the web,
    Alex> they are using username at domain.com. This of course sends
    Alex> back a nice one line 'Permission Denied'.

I've run into this a couple of times, too.

    Alex> It would be worthwhile making the response a template,
    Alex> saying they don't have permission to modify the ticket, and
    Alex> list possible reasons why (most likely is that you aren't
    Alex> sending from the same email address).

This would be nice.

If you don't mind allowing non-requestors to reply to a ticket, you
can go to the Group Rights for the queue and add the ReplyToTicket
right for group Everyone.

-- Bob

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Bob Finch                                     email: bob at nas.com
Network Access Services, Inc.                 voice: (360) 733-9279
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