bboksa at sidebysite.de
Mon Nov 11 06:01:01 EST 2002
I hope it is OK to cross-post this message on rt-users and rt-devel:
My boss wants me to do some reporting about the time worked on
different Tickets in different Queues.
Is it right if I assume that Tickets.TimeWorked is the sum of
Transactions.TimeTaken for the given ticket, if Tickets.TimeWorked is
not changed manually?
What I plan to do is to generate a XML-Document with a basic overview
of the tickets and the time worked on them in a given time-interval.
Any suggestions are welcome.
b.boksa at sidebysite.de
side by site GmbH & Co. KG
Druckgestaltung & Webdesign
Barbarastr. 3-9 (Block 6)
Fon: +49 221 2790964
Fax: +49 221 2790965
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