[rt-devel] Http error message

[Harald Wagener]

On Donnerstag, 10. Juli 2003, at 18:53 Uhr, Kataria, Jitender . wrote:

> Hi
>
> I am configuring  RT3.0 on a redhat 7.1 box
> I have installed  the software and configured the http ( apache 1.3.x) 
> with mod_perl1 .
> No when I try to hit the url I get the following error in http error 
> log file
>
>  Can't locate RT/Handle.pm in @INC (@INC contains: /opt/rt3/local/lib 
> /opt/rt3/lib /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1 
> /usr/lib/perl5/site_perl/5.6.1/i386-linux 
> /usr/lib/perl5/site_perl/5.6.1 
> /usr/lib/perl5/site_perl/5.6.0/i386-linux 
> /usr/lib/perl5/site_perl/5.6.0 /usr/lib/perl5/site_perl . 
> /usr/local/apache/ /usr/local/apache/lib/perl) at /opt/rt3/lib/RT.pm 
> line 120.
>
> Handle.pm(along with all other pm ) is there in /opt/rt3/lib/RT 
>
> Please suggest.

I'd suggest that this is a permission problem, i.e. the uid Your web 
server runs under is not allowed to read /opt/rt3/lib/RT and/or the 
files therein. Check if a 'make fixperms' in the rt source directory 
followed by a stop and start of the web server helps. If that does not 
help, try to set the permissions manually.

Regards,
     Harald