[rt-devel] RT2 to RT3 v1.7 problems

Jesse Vincent jesse at bestpractical.com
Wed Mar 26 01:14:13 EST 2003


Indeed. that's not right. did you manually delete users or groups from
your RT database?


On Tue, Mar 25, 2003 at 11:10:32PM -0700, butch at infowest.com wrote:
> Quoting Jesse Vincent <jesse at bestpractical.com>:
> 
> > I actually need to see what was in the database export generated by the
> > rt2 to rt3 import tool
> 
> How about this? You'll notice a couple of undef's as PrincipalIds, which I 
> believe is where I'm running into the snag.
> 
> 
>                        'Right' => [
>                                       {
>                                         'PrincipalId' => '7',
>                                         'Name' => 'AdminQueue',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'Role' => 'Requestor',
>                                         'Name' => 'CommentOnTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '6',
>                                         'Name' => 'CommentOnTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '7',
>                                         'Name' => 'CommentOnTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'Role' => 'Everyone',
>                                         'Name' => 'CreateTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '6',
>                                         'Name' => 'CreateTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '7',
>                                         'Name' => 'CreateTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '8',
>                                         'Name' => 'CreateTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '7',
>                                         'Name' => 'DeleteTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '7',
>                                         'Name' => 'ModifyTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '6',
>                                         'Name' => 'OwnTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '7',
>                                         'Name' => 'OwnTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'Role' => 'Requestor',
>                                         'Name' => 'ReplyToTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '6',
>                                         'Name' => 'ReplyToTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '7',
>                                         'Name' => 'ReplyToTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '8',
>                                         'Name' => 'ReplyToTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '7',
>                                         'Name' => 'SeeQueue',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                      {
>                                         'PrincipalId' => undef,
>                                         'Name' => 'SeeQueue',
>                                         'PrincipalType' => 'User'
>                                       },
>                                       {
>                                         'PrincipalId' => '15',
>                                         'Name' => 'SeeQueue',
>                                         'PrincipalType' => 'User'
>                                       },
>                                       {
>                                         'PrincipalId' => '1749',
>                                         'Name' => 'SeeQueue',
>                                         'PrincipalType' => 'User'
>                                       },
>                                       {
>                                         'PrincipalId' => undef,
>                                         'Name' => 'ShowScrips',
>                                         'PrincipalType' => 'User'
>                                       },
>                                       {
>                                         'PrincipalId' => undef,
>                                         'Name' => 'ShowTemplate',
>                                         'PrincipalType' => 'User'
>                                       },
>                                       {
>                                         'Role' => 'Requestor',
>                                         'Name' => 'ShowTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '6',
>                                         'Name' => 'ShowTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '7',
>                                         'Name' => 'ShowTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       {
>                                         'PrincipalId' => '8',
>                                         'Name' => 'ShowTicket',
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       { 
>                                         'PrincipalId' => undef,
>                                         'Name' => 'ShowTicket',
>                                         'PrincipalType' => 'User'
>                                       },
>                                       { 
>                                         'PrincipalId' => '7',
>                                         'Name' => 'ShowTicketComments',
>                                         'PrincipalType' => 'Group'     
>                                       },
>                                       { 
>                                         'PrincipalId' => undef,
>                                         'Name' => 'ShowTicketComments',
>                                         'PrincipalType' => 'User'      
>                                       },
>                                       { 
>                                         'PrincipalId' => '6',
>                                         'Name' => 'Watch',   
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       { 
>                                         'PrincipalId' => '7',
>                                         'Name' => 'Watch',   
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       { 
>                                         'PrincipalId' => '8',
>                                         'Name' => 'Watch',   
>                                         'PrincipalType' => 'Group'
>                                       },
>                                       { 
>                                         'PrincipalId' => '7',
>                                         'Name' => 'WatchAsAdminCc',
>                                         'PrincipalType' => 'Group'
>                                       }
>                                     ],
> 

-- 
http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.



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