[rt-devel] Linking to external systems from RT

[Robert Spier]

> 
> For the second external system reference, on Tickets, I was thinking
> it could be done fairly generically. By adding a column to
> 'CustomFields', (called, say ExternalLink), each custom field could be
> linkable to an external system.
> 
> As an example, lets say you have a custom field called 'ClientID',
> with an ExternalLink of 'http://intranet/clientinfo/%%/view'. When you
> enter a value of '12364' into the field, it becomes a link to the URL
> http://intranet/clientinfo/12364/view
> 
> Am I going over ground someone else has covered here?

This is what the Link/URL mechanism is for.  You just teach RT about a
new URI mechanism, and away you go.

-R