[rt-devel] Create ticket with CLI

Guillaume Perréal perreal at lyon.cemagref.fr
Thu Oct 9 04:58:42 EDT 2003


Just a warning about this: when creating a new ticket, the CLI will 
first create an *empty* ticket in the default queue ("General") and then 
only sets up its values (queue, requestor, owner, subject, and whatever 
you submitted). This will create as many transactions as there are 
parameters to set.

And because of the empty creation, if you have a script that sends admin 
notification on ticket creation (as shipped by default), admins will 
receive a bogus mail.

-- 
Guillaume Perréal.

Responsable informatique,
Cemagref, groupement de Lyon,
France.

Tél: (+33) 4.72.20.87.87.
Fax: (+33) 4.78.47.78.75.
Site: http://www.lyon.cemagref.fr/





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