[rt-devel] closed imported Tickets are auto-opened from RT

Tina Schade Tina.Schade at gmx.de
Thu Feb 26 02:46:28 EST 2004


I becoming desperate...I imported Tickets by script and I create Transactions 
for the followups of the seperate tickets. Now I have the problem, that 
tickets which were closed a long time ago, now auto-opened from RT, because 
by closing the tickets some text was written down or after closing the system 
wrote an mail.
I search for where RT check the status of the ticket, when I create a new 
transaction, but I can´t find it. I want to cut off this funktion from RT 
while I´am importing the old tickets and creating the seperate transaction, 
so that the tickets be closed. How can I do this??

It´s really important for me, because we need the old data in the right way 
and want to use RT in few time!


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