[Rt-devel] Improving Statistics3-0_1_5 w/ new reports
jhannah at omnihotels.com
Fri Apr 22 11:12:26 EDT 2005
We installed this:
According to the wiki I see there hasn't been a release for about a year. We need to add some more reports and/or implement the data range "to do" list item.
Would you (probably) accept our patches to Statistics3-0_1_5 or should we just do our own thing?
We need a report of number of tickets opened, closed, etc. per month per queue. So I was thinking of making a
variant that was simply by month, or (better yet) accept arbitrary start/end dates.
I'm also interested in seeing per user what tickets they touched per month (or arbitrary date range). Like an "RT at a glance" page that runs over a specific date range, is grouped by user, then lists per ticket every action they took on that ticket. Kind of a "what did each user do on specified date(s)?" page.
If we can expand the Statistics distibution for the community, we might as well. -grin-
Thoughts? Who's the pumpking of ftp://anonftp.mqsoftware.com/kfh/RT/Statistics3-0_1_5.tgz ?
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