[Rt-devel] Error on new install of RT 3.6.1

Gunnett, Eric egunnett at qualcomm.com
Fri Aug 25 12:17:05 EDT 2006


	Okay been up most of the night debugging this issue module by
module. Have a few thoughts on it now. I have my server working on
RHEL4.3 at this moment. I have attached the diffs of the working systems
and then of the none working configuration. 
	My "best" guess is some of the XML modules were compiling and
installing but were changing the way XML::Simple was working with RT. So
when I removed perl and all the modules once again leaving out all the
extra XML modules things started working.
	On a side note also HTML-Mason-1.33 has a dependency of mod_perl
1, which after this module was reinstalled, force me to go back to my
mod_perl-2.0.2 and reinstall. 
	I hope this helps someone with the same problem.

Thanks,
--Eric Gunnett

-----Original Message-----
From: rt-devel-bounces at lists.bestpractical.com
[mailto:rt-devel-bounces at lists.bestpractical.com] On Behalf Of Gunnett,
Eric
Sent: Thursday, August 24, 2006 8:35 PM
To: Jesse Vincent
Cc: rt-devel at lists.bestpractical.com
Subject: RE: [Rt-devel] Error on new install of RT 3.6.1

	Here is the output from an sdiff -s on the two systems attached
to this email. Also here are the perl modules installed on the 2 working
systems.

perl-5.8.5-24.RHEL4
perl-Bit-Vector-6.3-3
perl-Convert-ASN1-0.18-3
perl-Crypt-SSLeay-0.51-5
perl-Cyrus-2.2.12-3.RHEL4.1
perl-Date-Calc-5.3-9
perl-DateManip-5.42a-3
perl-DBD-MySQL-2.9004-3.1
perl-DBD-Pg-1.31-6
perl-DBI-1.40-8
perl-Digest-HMAC-1.01-13
perl-Digest-SHA1-2.07-5
perl-Filter-1.30-6
perl-HTML-Parser-3.35-6
perl-HTML-Tagset-3.03-30
perl-LDAP-0.31-5
perl-libwww-perl-5.79-5
perl-libxml-enno-1.02-31
perl-libxml-perl-0.07-30
perl-Net-DNS-0.48-1
perl-Parse-Yapp-1.05-32
perl-SGMLSpm-1.03ii-14
perl-suidperl-5.8.5-24.RHEL4
perl-Time-HiRes-1.55-3
perl-URI-1.30-4
perl-XML-Dumper-0.71-2
perl-XML-Encoding-1.01-26
perl-XML-Grove-0.46alpha-27
perl-XML-LibXML-1.58-1
perl-XML-LibXML-Common-0.13-7
perl-XML-NamespaceSupport-1.08-6
perl-XML-Parser-2.34-5
perl-XML-SAX-0.12-7
perl-XML-Twig-3.13-6

	Hope all of this information helps.

Thanks,
--Eric Gunnett

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com] 
Sent: Thursday, August 24, 2006 7:57 PM
To: Gunnett, Eric
Cc: Jesse Vincent; rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] Error on new install of RT 3.6.1




On Thu, Aug 24, 2006 at 07:53:35PM -0700, Gunnett, Eric wrote:
> 	I removed a few lines with regards to the configuration. Also
> both these machines are running RHEL4.3

Probably better to pipe those two through diff  and see what pops out
-------------- next part --------------
Apache::DBI -- 0.94                                           | Apache::DBI -- 0.9901
Apache::Session -- 1.81                                       | Apache::Session -- 1.80
Apache::Session::Generate::ModUniqueId -- 0.02                <
Apache::Session::Generate::ModUsertrack -- 0.02               <
Bit::Vector -- 6.4                                            | CGI -- 3.20
CGI -- 3.22                                                   | Cache::Cache -- 1.04
CPAN -- 1.87                                                  | Cache::Simple::TimedExpiry -- 0.23
Cache::Cache -- 1.05                                          <
Cache::Simple::TimedExpiry -- 0.25                            <
Carp::Clan -- 5.3                                             <
Class::ISA -- 0.32                                            <
Config::Tiny -- 2.08                                          | Config::Tiny -- 2.07
Convert::ASN1 -- 0.20                                         <
DBI -- 1.52                                                   <
DB_File -- 1.814                                              <
Date::Calc -- 5.4                                             <
Date::Manip -- 5.44                                           <
Devel::PPPort -- 3.10                                         <
Digest -- 1.15                                                <
Digest::MD5 -- 2.36                                           <
Digest::SHA1 -- 2.11                                          | Error -- 0.15009
Encode -- 2.18                                                <
Error -- 0.17003                                              <
Expect -- 1.20                                                | Expect -- 1.17
ExtUtils::Constant -- 0.16                                    <
ExtUtils::Install -- 1.41                                     <
ExtUtils::MakeMaker -- 6.30                                   <
File::Find::Rule -- 0.30                                      | File::Find::Rule -- 0.29
File::Flat -- 0.96                                            | File::Flat -- 0.95
File::Temp -- 0.17                                            | File::Temp -- 0.16
GD -- 2.35                                                    | GD -- 2.32
GD::Graph -- 1.4308                                           | GD::Graph -- 1.4307
HTML::Mason -- 1.33                                           | HTML::Mason -- 1.32
HTML::Parser -- 3.55                                          <
HTML::Tagset -- 3.10                                          | HTTP::Server::Simple -- 0.18
HTTP::Server::Simple -- 0.20                                  <
I18N::LangTags -- 0.35                                        <
IO -- 1.23                                                    <
IO::Tty -- 1.07                                               | IO::Tty -- 1.05
Locale-Maketext -- ???                                        <
Locale::Maketext::Lexicon -- 0.62                             | Locale::Maketext::Lexicon -- 0.61
Log::Dispatch -- 2.12                                         | Log::Dispatch -- 2.11
MIME::Base64 -- 3.07                                          <
Math-BigInt -- ???                                            <
Math-BigRat -- ???                                            <
Math::Complex -- 1.34                                         <
Module::Build -- 0.2612                                       | Module::Build -- 0.28
Net::DNS -- 0.58                                              | Module::Signature -- 0.55
Net::IP -- 1.25                                               <
Net::LDAP -- 0.33                                             <
Params::Util -- 0.17                                          | Params::Util -- 0.14
Params::Validate -- 0.86                                      | Params::Validate -- 0.82
Pod::LaTeX -- 0.58                                            <
Pod::Perldoc -- 3.14                                          <
Storable -- 2.15                                              | Sub::Uplevel -- 0.12
Sub::Uplevel -- 0.13                                          <
Sys::Syslog -- 0.17                                           <
Term::ANSIColor -- 1.11                                       <
Test::Base -- 0.52                                            | Test::Base -- 0.50
Test::Harness -- 2.62                                         <
Test::Simple -- 0.64                                          | Test::Simple -- 0.62
Test::WWW::Mechanize -- 1.12                                  | Test::WWW::Mechanize -- 1.08
Text -- ???                                                   <
Text::Balanced -- 1.95                                        <
Text::Soundex -- 3.02                                         <
Tie::RefHash -- 1.31                                          <
Time::HiRes -- 1.90                                           <
Time::Local -- 1.13                                           <
URI -- 1.35                                                   | WWW::Mechanize -- 1.18
Unicode::Collate -- 0.52                                      <
Unicode::Normalize -- 0.32                                    <
WWW::Mechanize -- 1.20                                        <
XML-DOM -- ???                                                <
XML::Checker -- 0.13                                          <
XML::Dumper -- 0.81                                           <
XML::Filter::DetectWS -- 0.01                                 <
XML::Filter::Reindent -- 0.03                                 <
XML::Filter::SAXT -- 0.01                                     <
XML::Handler::Composer -- 0.01                                <
XML::Handler::PrintEvents -- 0.01                             <
XML::LibXML -- 1.59                                           <
XML::NamespaceSupport -- 1.09                                 <
XML::RegExp -- 0.02                                           <
XML::SAX -- 0.14                                              <
XML::Twig -- 3.26                                             <
XML::UM -- 0.01                                               <
XML::XQL -- 0.68                                              <
XSLoader -- 0.02                                              <
bignum -- 0.17                                                <
if -- 0.0401                                                  <
libxml-perl -- ???                                            <
prefork -- 1.01                                               | prefork -- 1.00
threads -- 1.38                                               <
threads::shared -- 1.02               

-------------- next part --------------
Apache::DBI -- 1.03                                           | Apache::DBI -- 0.9901
Apache::Session -- 1.81                                       | Apache::Session -- 1.80
Apache::Test -- 1.27                                          <
CGI -- 3.23                                                   | CGI -- 3.20
CPAN -- 1.87                                                  | Cache::Cache -- 1.04
Cache::Cache -- 1.05                                          | Cache::Simple::TimedExpiry -- 0.23
Cache::Simple::TimedExpiry -- 0.26                            <
Class::Accessor -- 0.27                                       | Class::Accessor -- 0.25
Config::Tiny -- 2.08                                          | Config::Tiny -- 2.07
DBI -- 1.52                                                   <
Digest::SHA1 -- 2.11                                          | Error -- 0.15009
Error -- 0.17003                                              <
Expect -- 1.20                                                | Expect -- 1.17
File::Find::Rule -- 0.30                                      | File::Find::Rule -- 0.29
File::Flat -- 0.96                                            | File::Flat -- 0.95
File::Temp -- 0.17                                            | File::Temp -- 0.16
File::Which -- 0.05                                           <
GD -- 2.35                                                    | GD -- 2.32
GD::Graph -- 1.4308                                           | GD::Graph -- 1.4307
HTML::Mason -- 1.33                                           | HTML::Mason -- 1.32
HTML::Parser -- 3.55                                          <
HTML::Tagset -- 3.10                                          | HTTP::Server::Simple -- 0.18
HTTP::Server::Simple -- 0.20                                  <
IO::Tty -- 1.07                                               | IO::Tty -- 1.05
Locale::Maketext::Lexicon -- 0.62                             | Locale::Maketext::Lexicon -- 0.61
Log::Dispatch -- 2.12                                         | Log::Dispatch -- 2.11
MIME::Base64 -- 3.07                                          <
Module::Build -- 0.2612                                       | Module::Build -- 0.28
                                                              > Module::Signature -- 0.55
Params::Util -- 0.17                                          | Params::Util -- 0.14
Params::Validate -- 0.86                                      | Params::Validate -- 0.82
Sub::Uplevel -- 0.13                                          | Sub::Uplevel -- 0.12
Test::Base -- 0.52                                            | Test::Base -- 0.50
Test::Simple -- 0.64                                          | Test::Simple -- 0.62
Test::WWW::Mechanize -- 1.12                                  | Test::WWW::Mechanize -- 1.08
Time::HiRes -- 1.90                                           <
URI -- 1.35                                                   | WWW::Mechanize -- 1.18
WWW::Mechanize -- 1.20                                        <
XML::Parser -- 2.34                                           <
prefork -- 1.01                                               | prefork -- 1.00



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