[Rt-devel] I have a problem with send mail to RT system.

[Joby Walker]

As per your first log line -- your user account is disabled -- you need
to re-enable it.

Joby Walker
C&C SSG, University of Washington


Chengli Zuo 左程立 wrote:
> Hi,All
>  
>     My corp have a RT system ourself.
>  
>     Now, it is have a problem.
>    
>     If I send a mail to this RT system, I will receive this message: No 
> permission to create tickets in the queue 'noc'.But other person can 
> send mail to RT system successfully,and create a ticket.
>  
>     The log is below:
>  
>     [Mon Jul 10 08:47:14 2006] [err]: Disabled User:  1270 failed access 
> check for CreateTicket (/usr/local/rt3/lib/RT/Principal_Overlay.pm:274)
> [Mon Jul 10 08:47:14 2006] [crit]: No permission to create tickets in 
> the queue 'noc' (/usr/local/rt3/lib/RT/Interface/Email.pm:752)
> [Mon Jul 10 08:47:14 2006] [error]: Create failed: 0 / 0 / No permission 
> to create tickets in the queue 'noc'  
> (/usr/local/rt3/lib/RT/Interface/Email.pm:758)
>     Any one can help me?
>  
>     Thanks!
>  
> --
> 飞行棋
> 
> 
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