[Rt-devel] RT API

[Andy Davidson]

Hi,

Have the development team ever considered the benefits of introducing an 
RT API ?  I'd like to see a HTTP-POST / XML reply interface into the RT 
system.  This will allow us to :


  - update tickets in an automated way (letting some tickets expire)

  - create tickets when a given event is triggered (i.e. association 
between Nagios and RT for some alerts)

  - build custom reports for IT management.

  - allow us to extend the features of our email interface (e.g. permit 
managers to send control messages to an interface which lets them mark 
jobs against particular users.)

  - allows developers to integrate RT with handheld devices (which we 
really could do with).


Any thoughts ?
-a