[Rt-devel] Spontaneous Merge of Tickets?
jralbert at uvic.ca
Mon Sep 25 12:10:29 EDT 2006
This week we had a weird problem with RT: a ticket from one queue became
merged with a ticket from another queue, apparently without any user
interaction. No transaction exists for either ticket to suggest that the
merge has been performed, but one ticket's effective ID has been set to
the other ticket's ID. Nothing shows up in the logs marking the merge,
although I don't see any code to log that action in MergeInto().
So, questions: can anyone guess why these tickets might have suddenly
merged? Similarly, can anyone guess why there might not be a transaction
recorded for the merge? And finally, should there be logging to cover
ticket merges? Thanks in advance for all advice and assistance!
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