[Rt-devel] Reply to a ticket only if you own it.

[javacupix]

The ACL you are mentioning already exists, it's called "StealTicket", it's
associated to a Queue.



Jonathan Scher wrote:
> 
> Hello!
> 
> In order to avoid two agents to answer concurrently to a customer, I 
> would like to show the 'Reply' button - on rt/Ticket/Display.html page 
> -  only if the agent already own it. A way to do it is to change a line 
> on share/html/Ticket/Elements/Tabs :
> 145
> < if ( ($Ticket->OwnerObj->id == $session{CurrentUser}->id) and 
> ($can{'ModifyTicket'} or $Ticket->CurrentUserHasRight('ReplyToTicket') ))
> {
> ----
>  > if ( $can{'ModifyTicket'} or 
> $Ticket->CurrentUserHasRight('ReplyToTicket') ) {
> 
> Is there any way to do it with callbacks? To add a new ACL like "take 
> someone's ticket"?
> 
> Regards,
> Jonathan Scher
> _______________________________________________
> List info:
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
> 
> 

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