[Rt-devel] http not starting, error...

[Joby Walker]

The user and group that your webserver runs under is not able to read 
your configuration files.

jbw

Brandi L wrote:
> Hello all!
>  
> Please forgive my ignorance here - I'm an RT and Linux noob.
>  
> I made some changes to the RT code and attempted to restart httpd so I 
> could see the changes. When I tried to restart it failed, the httpd logs 
> show the following error:
>  
>  
> [Mon May 21 08:48:56 2007] [error] Couldn't load RT config file %s as 
> user root / group root.
> The file is owned by user %s and group %s.
> This usually means that the user/group your webserver is running as 
> cannot read the file.
> Be careful not to make the permissions on this file too liberal, because 
> it contains database
> passwords.  You may need to put the webserver user in the appropriate 
> group (%s) or change
> permissions be able to run succesfully '/etc/rt3/RT_Config.pm'
> Can't locate /etc/rt3/RT_Config.pm in @INC (@INC contains: 
> /usr/local/lib/rt3/lib 
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi 
> /usr/lib/perl5/vendor_perl/5.8.8 
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi 
> /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi 
> /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi 
> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi 
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 
> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 
> /usr/lib/perl5/site_perl 
> /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi 
> /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi 
> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi 
> /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 
> /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl 
> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . 
> /etc/httpd) at /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 151.
> BEGIN failed--compilation aborted at /usr/sbin/webmux.pl line 76.
> Compilation failed in require at (eval 2) line 1.\n
> [Mon May 21 08:48:56 2007] [error] Can't load Perl file: 
> /usr/sbin/webmux.pl for server URHU19986.facstaff.ddns.marist.edu:0 
> <http://URHU19986.facstaff.ddns.marist.edu:0>, exiting...
> [Mon May 21 09:41:15 2007] [error] Couldn't load RT config file %s as 
> user root / group root.
> The file is owned by user %s and group %s.\nThis usually means that the 
> user/group your webserver is running as cannot read the file.
> Be careful not to make the permissions on this file too liberal, because 
> it contains database\npasswords.  You may need to put the webserver user 
> in the appropriate group (%s) or change\npermissions be able to run 
> succesfully '/etc/rt3/RT_Config.pm'
> Can't locate /etc/rt3/RT_Config.pm in @INC (@INC contains: 
> /usr/local/lib/rt3/lib 
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi 
> /usr/lib/perl5/vendor_perl/5.8.8 
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi 
> /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi 
> /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi 
> /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi 
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 
> /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 
> /usr/lib/perl5/site_perl 
> /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi 
> /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi 
> /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi 
> /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 
> /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl 
> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . 
> /etc/httpd) at /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 151.
> BEGIN failed--compilation aborted at /usr/sbin/webmux.pl line 76.
> Compilation failed in require at (eval 2) line 1.
>  
>  
> It looks like something with one of the config files but they both look 
> okay to me. Any suggestions? Help is greatly appreciated.
>  
> Thanks!
>  
> -Brandi L
>  
>  
> 
> 
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