[Rt-devel] Bug in ticket custom field update. RT 3.6.5

Stephen Turner sturner at MIT.EDU
Fri Jan 11 16:14:47 EST 2008


[RT 3.6.5, Oracle 9.2, Solaris]

Bug in ticket custom field update. The custom field is a 'select one 
value' and the CF values have values in the Category field. Each time 
I make an update to a ticket with the custom field (say on the Basics 
screen) I get this message:

User asked for an unknown update type for custom field SelectTest for 
RT::Ticket object #49

The problem seems to be in 
Web.pm,   _ProcessObjectCustomFieldUpdates. The hash %{ $args{'ARGS'} 
} has the following keys in it:

Values
Values-Magic
Category

The code doesn't know how to handle the 'Category' entry and so puts 
out the error message. The CF value does get updated as expected, though.


Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)




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