[Rt-devel] 3.8 beta 2 - Ticket Relations / GraphViz Problem/Error

Ham MI-ID, Torsten Brumm torsten.brumm at Kuehne-Nagel.com
Wed Jun 4 05:41:41 EDT 2008


Hi Sunnavy,

You removed the # but pls tell me where????

Torsten 


Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.),  Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne


-----Ursprüngliche Nachricht-----
Von: sunnavy [mailto:sunnavy at bestpractical.com] 
Gesendet: Montag, 2. Juni 2008 21:44
An: Ham MI-ID, Torsten Brumm
Cc: RT developers
Betreff: Re: [Rt-devel] 3.8 beta 2 - Ticket Relations / GraphViz Problem/Error

IPC::Run uses 'fileno', which caused this problem.

I looked into FCGI.pm, and found there exists sub FILENO already, though it's been commented out. In fact, it's also a bogus sub.

After I removed the comment signs(#), everything seems ok.

Seems as long as we don't use fileno to do some serious work, we won't be hurt. :)

On May 27, 2008, at 10:45 PM, Ham MI-ID, Torsten Brumm wrote:

> Hi RT Developers,
>
> Tried out today the actual RT 3.8 Beta, the GraphViz Module for Ticket 
> Relations ends up with the following Error:
>
> Can't locate object method "FILENO" via package "FCGI::Stream" at / 
> usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm line 1118. Stack: [/usr/ 
> lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:1118] [/usr/lib/perl5/ 
> vendor_perl/5.8.8/IPC/Run.pm:2097] [/usr/lib/perl5/vendor_perl/5.8.8/
> IPC/Run.pm:2754] [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:1434]
> [/usr/lib/perl5/vendor_perl/5.8.8/GraphViz.pm:1160] [/usr/lib/perl5/ 
> vendor_perl/5.8.8/GraphViz.pm:981] [/opt/rt38/share/html/Ticket/ 
> Graphs/Elements/ShowGraph:49] [/opt/rt38/share/html/Ticket/Graphs/
> index.html:57] [/opt/rt38/share/html/autohandler:306] Can't locate 
> object method "FILENO" via package "FCGI::Stream" at /usr/lib/perl5/ 
> vendor_perl/5.8.8/IPC/Run.pm line 1118. Stack: [/usr/lib/perl5/ 
> vendor_perl/5.8.8/IPC/Run.pm:1118] [/usr/lib/perl5/vendor_perl/5.8.8/
> IPC/Run.pm:2216] [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:2754]
> [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:1434] [/usr/lib/perl5/ 
> vendor_perl/5.8.8/GraphViz.pm:1160] [/usr/lib/perl5/vendor_perl/ 
> 5.8.8/GraphViz.pm:981] [/opt/rt38/share/html/Ticket/Graphs/Elements/
> ShowGraph:49] [/opt/rt38/share/html/Ticket/Graphs/index.html:57] [/ 
> opt/rt38/share/html/autohandler:306] Stack: [/usr/lib/perl5/ 
> vendor_perl/5.8.8/IPC/Run.pm:2320] [/usr/lib/perl5/vendor_perl/5.8.8/
> IPC/Run.pm:2754] [/usr/lib/perl5/vendor_perl/5.8.8/IPC/Run.pm:1434]
> [/usr/lib/perl5/vendor_perl/5.8.8/GraphViz.pm:1160] [/usr/lib/perl5/ 
> vendor_perl/5.8.8/GraphViz.pm:981] [/opt/rt38/share/html/Ticket/ 
> Graphs/Elements/ShowGraph:49] [/opt/rt38/share/html/Ticket/Graphs/
> index.html:57] [/opt/rt38/share/html/autohandler:306]
>
> Configuration:
>
> Loaded perl modules
>
> Perl v5.8.8 under linux
>  Apache::Session v1.86;
>  Apache::Session::Generate::MD5 v2.1;
>  Apache::Session::Lock::MySQL v1.01;
>  Apache::Session::MySQL v1.01;
>  Apache::Session::Serialize::Storable v1.01;  
> Apache::Session::Store::DBI v1.02;  Apache::Session::Store::MySQL 
> v1.04;  AutoLoader v5.64;  base v2.12;  bytes v1.02;  
> Cache::Simple::TimedExpiry v0.27;  capitalization v0.03;  Carp v1.04;  
> CGI v3.37;  CGI::Cookie v1.29;  CGI::Fast v1.07;  CGI::Util v1.5_01;  
> Class::Container v0.12;  Class::Data::Inheritable v0.08;  
> Class::Inspector v1.22;  Class::MethodMaker v2.11;  
> Class::MethodMaker::Engine v2.11;  Class::ReturnValue v0.55;  
> Class::Struct v0.63;  Clone v0.28;  constant v1.15;  Cwd v3.2701;  
> Data::Dumper v2.121_08;  Date::Format v2.22;  Date::Parse v2.27;  
> DBD::mysql v4.006;  DBI v1.602;  DBIx::SearchBuilder v1.53;  
> DBIx::SearchBuilder::Union v0;  DBIx::SearchBuilder::Unique v0.01;  
> Devel::StackTrace v1.16;  Devel::StackTraceFrame v0.6;  Devel::Symdump 
> v2.08;  Digest::base v1.00;
>  Digest::MD5 v2.36;
>  DynaLoader v1.05;
>  Encode v2.23;
>  Encode::Alias v2.07;
>  Encode::Config v2.04;
>  Encode::Encoding v2.05;
>  English v1.02;
>  Errno v1.1;
>  Exception::Class v1.23;
>  Exception::Class::Base v1.2;
>  Exporter v5.62;
>  Exporter::Heavy v5.62;
>  Fatal v1.03;
>  FCGI v0.67;
>  Fcntl v1.05;
>  File::Basename v2.74;
>  File::Glob v1.05;
>  File::Path v2.04;
>  File::ShareDir v0.05;
>  File::Spec v3.2701;
>  File::Spec::Unix v3.2701;
>  File::Temp v0.20;
>  FileHandle v2.01;
>  FindBin v1.47;
>  GnuPG::Interface v0.36;
>  GraphViz v2.03;
>  HTML::Element v3.23;
>  HTML::Entities v1.35;
>  HTML::Formatter v2.04;
>  HTML::FormatText v2.04;
>  HTML::Mason v1.39;
>  HTML::Mason::CGIHandler v1.00;
>  HTML::Mason::Exception v1.1;
>  HTML::Mason::Exception::Abort v1.1;
>  HTML::Mason::Exception::Compilation v1.1;  
> HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;  
> HTML::Mason::Exception::Compiler v1.1;  
> HTML::Mason::Exception::Decline v1.1;  HTML::Mason::Exception::Params 
> v1.1;  HTML::Mason::Exception::Syntax v1.1;  
> HTML::Mason::Exception::System v1.1;  
> HTML::Mason::Exception::TopLevelNotFound v1.1;  
> HTML::Mason::Exception::VirtualMethod v1.1;  HTML::Mason::Exceptions 
> v1.43;  HTML::Parser v3.56;  HTML::Scrubber v0.08;  HTML::Tagset 
> v3.20;  HTML::TreeBuilder v3.23;  I18N::LangTags v0.35;  integer 
> v1.00;  IO v1.23;  IO::File v1.14;  IO::Handle v1.27;  IO::InnerFile 
> v2.110;  IO::Lines v2.110;  IO::ScalarArray v2.110;  IO::Seekable 
> v1.1;  IO::WrapTie v2.110;
>  IPC::Open2 v1.02;
>  IPC::Open3 v1.02;
>  IPC::Run v0.80;
>  List::Util v1.19;
>  Locale::Maketext v1.12;
>  Locale::Maketext::Fuzzy v0.10;
>  Locale::Maketext::Lexicon v0.66;
>  Locale::Maketext::Lexicon::Gettext v0.16;  Log::Dispatch v2.21;  
> Log::Dispatch::Base v1.09;  Log::Dispatch::Output v1.26;  
> Log::Dispatch::Screen v1.17;  Log::Dispatch::Syslog v1.18;  
> Mail::Address v2.02;  Mail::Field v2.02;  Mail::Field::AddrList v2.02;  
> Mail::Field::Date v2.02;  Mail::Field::Generic v2.02;  Mail::Header 
> v2.02;  Mail::Internet v2.02;  Mail::Util v2.02;
>  MIME::Base64 v3.07;
>  MIME::Body v5.425;
>  MIME::Decoder v5.425;
>  MIME::Entity v5.425;
>  MIME::Field::ContDisp v5.425;
>  MIME::Field::ConTraEnc v5.425;
>  MIME::Field::ContType v5.425;
>  MIME::Field::ParamVal v5.425;
>  MIME::Head v5.425;
>  MIME::Parser v5.425;
>  MIME::QuotedPrint v3.07;
>  MIME::Tools v5.425;
>  MIME::Words v5.425;
>  Module::Versions::Report v1.03;
>  overload v1.04;
>  Params::Util v0.31;
>  Params::Validate v0.89;
>  POSIX v1.09;
>  re v0.05;
>  Regexp::Common v2.120;
>  Regexp::Common::delimited v2.104;
>  RT v3.7.82;
>  RT::Interface::Email v2;
>  RT::Interface::Web::Request v0.30;
>  Scalar::Util v1.19;
>  SelectSaver v1.01;
>  Socket v1.78;
>  Storable v2.18;
>  strict v1.03;
>  Symbol v1.06;
>  Sys::Syslog v0.24;
>  Text::Template v1.44;
>  Text::Wrapper v1.01;
>  Time::HiRes v1.9712;
>  Time::JulianDay v2003.1125;
>  Time::Local v1.18;
>  Time::ParseDate v2006.0814;
>  Time::Timezone v2006.0814;
>  Time::Zone v2.22;
>  UNIVERSAL v1.01;
>  UNIVERSAL::require v0.11;
>  URI v1.35;
>  URI::Escape v3.28;
>  utf8 v1.06;
>  vars v1.01;
>  warnings v1.05;
>  warnings::register v1.01;
>  XSLoader v0.08;
>
> RT Config
> (?-xism:\[.+? #\d+\]) 	Regexp
> (?-xism:\[rt38\-messenger\.int\.kn #\d+\]) 	Regexp
> (?x-ism:^ (?:/+NoAuth/ | /+REST/\d+\.\d+/NoAuth/) ) 	Regexp
> ARRAY(0x946b1cc) 	QuickCreate, Quicksearch, MyAdminQueues,  
> MySupportQueues, MyReminders, RefreshHomepage
> ActiveStatus 	new, open, stalled
> Active_MakeClicky 	
> AmbiguousDayInPast 	1
> AutoLogoff 	0
> CanonicalizeOnCreate 	0
> CommentAddress 	RT_CommentAddressNotSet
> CorrespondAddress 	RT_CorrespondAddressNotSet
> DatabaseHost 	localhost
> DatabaseName 	rt38
> DatabasePassword 	Password not printed
> DatabasePort 	
> DatabaseRTHost 	localhost
> DatabaseType 	mysql
> DatabaseUser 	rt_user
> DateDayBeforeMonth 	1
> DateTimeFormat 	DefaultFormat
> DefaultSearchResultFormat 	'<B><A HREF="__WebPath__/Ticket/ 
> Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A 
> HREF="__WebPath__/Ticket/Display.html?id=__id__">__Subject__</a></B>/
> TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', 
> '', '<small>__Requestors__</small>', 
> '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</
> small>', '<small>__LastUpdatedRelative__</small>',
> '<small>__TimeLeft__</small>'
> DefaultSummaryRows 	10
> DevelMode 	0
> DisableGraphViz 	0
> EmailFrequency 	Individual messages
> EmailInputEncodings 	utf-8, iso-8859-1, us-ascii
> EmailOutputEncoding 	utf-8
> ExtractSubjectTagMatch 	Regexp
> ExtractSubjectTagNoMatch 	Regexp
> ForwardFromUser 	0
> FriendlyFromLineFormat 	"%s via RT" <%s>
> FriendlyToLineFormat 	"%s of rt38-messenger.int.kn Ticket #%s":;
> GnuPG 	Enable, 1, AllowEncryptDataInDB, 0, OutgoingMessagesFormat, RFC
> GnuPGOptions 	homedir, var/data/gpg
> HomepageComponents 	QuickCreate, Quicksearch, MyAdminQueues,  
> MySupportQueues, MyReminders, RefreshHomepage
> InactiveStatus 	resolved, rejected, deleted
> LexiconLanguages 	*
> LinkTransactionsRun1Scrip 	0
> LogDir 	var/log
> LogStackTraces 	
> LogToFileNamed 	rt.log
> LogToScreen 	info
> LogToSyslog 	debug
> LogToSyslogConf 	
> LogoURL 	/NoAuth/images/bplogo.gif
> LoopsToRTOwner 	1
> MailCommand 	sendmailpipe
> MailParams 	
> MasonParameters 	
> MaxAttachmentSize 	10000000
> MaxInlineBody 	12000
> MessageBoxHeight 	15
> MessageBoxRichText 	1
> MessageBoxWidth 	72
> MessageBoxWrap 	HARD
> MinimumPasswordLength 	5
> NotifyActor 	0
> OldestTransactionsFirst 	0
> Organization 	rt38-messenger.int.kn
> OwnerEmail 	root
> RTAddressRegexp 	^rt\@example.com$
> RecordOutgoingEmail 	1
> RedistributeAutoGeneratedMessages 	privileged
> SMTPDebug 	0
> SendmailArguments 	-oi -t
> SendmailBounceArguments 	-f "<>"
> SendmailPath 	/usr/sbin/sendmail
> ShowBccHeader 	0
> ShowTransactionImages 	1
> StrictLinkACL 	1
> Timezone 	GMT
> UseFriendlyFromLine 	1
> UseFriendlyToLine 	0
> WebBaseURL 	http://rt38-messenger.int.kn:80
> WebDefaultStylesheet 	web2
> WebFlushDbCacheEveryRequest 	1
> WebImagesURL 	/NoAuth/images/
> WebNoAuthRegex 	Regexp
> WebPath 	
> WebPort 	80
> WebSecureCookies 	0
> WebURL 	http://rt38-messenger.int.kn:80/
> WikiImplicitLinks 	0
> rtname 	rt38-messenger.int.kn
> RT Variables
> RT::BasePath 	/opt/rt38
> RT::BinPath 	/opt/rt38/bin
> RT::EtcPath 	/opt/rt38/etc
> RT::LocalEtcPath 	/opt/rt38/local/etc
> RT::LocalLexiconPath 	/opt/rt38/local/po
> RT::LocalLibPath 	/opt/rt38/local/lib
> RT::LocalPath 	/opt/rt38/local
> RT::LocalPluginPath 	/opt/rt38/local/plugins
> RT::MasonComponentRoot 	/opt/rt38/share/html
> RT::MasonDataDir 	/opt/rt38/var/mason_data
> RT::MasonLocalComponentRoot 	/opt/rt38/local/html
> RT::MasonSessionDir 	/opt/rt38/var/session_data
> RT::SbinPath 	/opt/rt38/sbin
> RT::VERSION 	3.7.82
> RT::VarPath 	/opt/rt38/var
> Perl configuration
>
> Summary of my perl5 (revision 5 version 8 subversion 8) configuration:
>  Platform:
>    osname=linux, osvers=2.6.9-42.0.3.elsmp, archname=i386-linux- 
> thread-multi
>    uname='linux builder7.centos.org 2.6.9-42.0.3.elsmp #1 smp fri oct 
> 6 06:21:39 cdt 2006 i686 i686 i386 gnulinux '
>    config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-
> D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-
> size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -
> Dversion=5.8.8 -Dmyhostname=localhost -Dperladmin=root at localhost - 
> Dcc=gcc -Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr - 
> Darchname=i386-linux -Dvendorprefix=/usr -Dsiteprefix=/usr - 
> Duseshrplib -Dusethreads -Duseithreads -Duselargefiles -Dd_dosuid - 
> Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog - 
> Dman3ext=3pm -Duseperlio -Dinstallusrbinperl=n -Ubincompat5005 - 
> Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto - 
> Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto 
> -Ud_setprotoent_r_proto -Ud_endservent_r_proto - Ud_setservent_r_proto 
> -Dinc_version_list=5.8.7 5.8.6 5.8.5 - Dscriptdir=/usr/bin'
>    hint=recommended, useposix=true, d_sigaction=define
>    usethreads=define use5005threads=undef useithreads=define 
> usemultiplicity=define
>    useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
>    use64bitint=undef use64bitall=undef uselongdouble=undef
>    usemymalloc=n, bincompat5005=undef
>  Compiler:
>    cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict- 
> aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include - 
> D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
>    optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions 
> -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 - 
> mtune=generic -fasynchronous-unwind-tables',
>    cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe - 
> Wdeclaration-after-statement -I/usr/local/include -I/usr/include/gdbm'
>    ccversion='', gccversion='4.1.1 20061011 (Red Hat 4.1.1-30)', 
> gccosandvers=''
>    intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
>    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
>    ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', 
> lseeksize=8
>    alignbytes=4, prototype=define
>  Linker and Libraries:
>    ld='gcc', ldflags =' -L/usr/local/lib'
>    libpth=/usr/local/lib /lib /usr/lib
>    libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread 
> -lc
>    perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
>    libc=/lib/libc-2.5.so, so=so, useshrplib=true, libperl=libperl.so
>    gnulibc_version='2.5'
>  Dynamic Linking:
>    dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E - 
> Wl,-rpath,/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE'
>    cccdlflags='-fPIC', lddlflags='-shared -O2 -g -pipe -Wall -Wp,-
> D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-
> size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables - 
> L/usr/local/lib'
>
>
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann 
> (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), 
> Alfred Manke, Christian Marnetté (Stellv.),  Mark Reinhardt (Stellv.), 
> Jens Wollesen, Rainer Wunn, Sitz: Bremen,
> Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, 
> Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/ 
> Luxemburg Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
>
>
>
> _______________________________________________
> List info: 
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel


best wishes
sunnavy








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