[Rt-devel] Writing a GUI on top of RT
barnesaw at ucrwcu.rwc.uc.edu
Mon Apr 27 09:41:56 EDT 2009
Have you looked at the SelfService interface
(http://your.rt.server/SelfService)? It is much less cluttered and by
default lets an unprivileged user see only tickets they have opened or
(with one click) resolved tickets they have requested.
If end users are left unprivileged, they will be directed there by
> Where I work, the technical department use RT for handling support errands,
> which works great. We would like, however, to let more non-technical
> departments use RT for the same purpose. I feel however that the RT GUI is a
> bit too technical for most of the people I have in mind, and we've been
> thinking about writing our own GUI on top of it, a very easy and
> non-technical one.
> Have anyone done this before? Is it doable? From what I've understand, there
> are several RT Perl Modules that can be used for this.
> Any general tips?
Network Resources Department
Raymond Walters College
University of Cincinnati
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