[Rt-devel] Auto linking to URI on ticket creation
n.chrysandreas at albourne.com
Thu Jun 18 04:37:42 EDT 2009
Hi, I'm new to RT and I could use some help if possible.
I already have sent this to the users list but don't know if it was the right place.
I'm trying to add a reference to a URI on creation of the tickets.
I'm interested to do this only to tickets that are created from emails sent by users.
I am using postfix as my MTA.
in /etc/aliases I have :
rt: "|/opt/rt3/bin/rt-mailgate --queue General --action correspond --url http://mydomain.com"
can I also add under this something like :
rt: "|/opt/rt3/lib/RT/somemodule(I'm assuming Links.pm or Links_Overlay.pm) --queue General --action correspond --url http://mydomain.com"
with some attributes to create this reference to the URI I need? If yes can anyone give me some tips in how to do this?
More information about the Rt-devel