[Rt-devel] Help adding Information from a e-mail to RT

Thomas Bräutigam thomas.braeutigam at nexustelecom.com
Sun Nov 29 12:34:26 EST 2009

Hey Jerrad,

Thanks for your fast reply, so I do not need a e-mail first going out from RT to my customer which have this special Header from RT and the customer need to reply specially to this e-mail.

So my customer can just a random e-mail with the [RT #1234] number in the subject line RT figures out that this e-mail need to be added to the RT Ticket 1234?

Cheers Thomas

-----Original Message-----
From: Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org]
Sent: Sonntag, 29. November 2009 17:06
To: Thomas Bräutigam
Cc: rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] Help adding Information from a e-mail to RT

This happens automatically.

RT sends messages with a subject of: [RT #1234] Fred Barney Wilma.
As long as a reply has the bracketed phrase, RT does the right thing.

The string RT will vary from installation to installation, based on your config.

As always, RTFM, or buy RT Essentials.

Cambridge Energy Alliance: Save money. Save the planet.

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