[Rt-devel] Updating RT from an LDAP database

[Kevin Falcone]

On Thu, Jul 08, 2010 at 03:14:08PM -0700, Jonah Hirsch wrote:
>    And now I remember that that as that email is 5 years old, the link to the other extension
>    does not seem to exist anymore....([1]http://www.usit.uio.no/it/rt/modifications.html) try it
>    yourself.

I'll note that I wrote RT-Extension-LDAPImport so I've never used the
script that you reference.  I was attempting to point you at something
that would be a bit more modern and possibly work on a recent RT

-kevin

>    On Thu, Jul 8, 2010 at 3:13 PM, Jonah Hirsch <[2]crazydog115 at gmail.com> wrote:
> 
>      I need to stop reading things so fast. My brain put "other extension" together with the
>      LDAPImport extension.
>      Anyway, I tried the LDAPImport extension, but I didn't see an *easy* way to get it to go
>      through every user in RT and update their info.
>      Jonah Hirsch
>      -----------------------
> 
>      On Thu, Jul 8, 2010 at 3:11 PM, Jonah Hirsch <[3]crazydog115 at gmail.com> wrote:
> 
>        Yeah, I got that installed, but I'm still getting those same errors.
>        Jonah Hirsch
>        -----------------------
> 
>        On Thu, Jul 8, 2010 at 3:07 PM, Kevin Falcone <[4]falcone at bestpractical.com> wrote:
> 
>          On Thu, Jul 08, 2010 at 12:10:33PM -0700, Jonah Hirsch wrote:
>          > I realized that my line numbers will be different as I've edited the script.
>          > Line 70: my $ldaphandle = RT::User::LdapConnect();
> 
>          You seem to have missed the second paragraph which explains that you
>          also need another extension they wrote
> 
>          Have you looked into
>          [5]http://search.cpan.org/dist/RT-Extension-LDAPImport/
>          to see if it will do the syncing you want?
> 
>          -kevin
>          >
>          > On Thu, Jul 8, 2010 at 12:07 PM, Jonah Hirsch <[1][6]crazydog115 at gmail.com> wrote:
>          >
>          > We just migrated our RT system from an old installation on an old server to a new one
>          that
>          > will use LDAP to create users.
>          > The issue is that we already have a good number of users on the old system, and would
>          like
>          > to keep them around.
>          > I realize the most straight forward decision is to simply rename the users (and change
>          their
>          > email addresses), and when they are recreated when a user first logs in, just shred
>          the old
>          > accounts and replace the relations to the new ones.
>          > I then got to thinking that there must be a way to update the users in RT through
>          LDAP, not
>          > only for this reason but for regular maintenance.
>          > Anyway, I was googling around and found this old script from 2005
>          > [2][7]http://lists.bestpractical.com/pipermail/rt-devel/2005-August/007451.html
>          > As it is 5 years old, it doesn't work well. I'm no RT developer, so it'd take a while
>          to
>          > figure out what needs to be changed, so my question is, would anyone out there be able
>          to
>          > update this script to work with a more current version of RT (as of emailing, 3.8.8).
>          There
>          > really only is one error, so I'm hoping it wouldn't take too long.
>          > The one warning and one critical error I get are:
>          >
>          > [Thu Jul 8 19:00:13 2010] [warning]: Use of inherited AUTOLOAD for non-method
>          > RT::User::LdapConnect() is deprecated at [3][8]updateldap.pm line 70.
>          ([4][9]updateldap.pm:70)
>          >
>          > [Thu Jul 8 19:00:13 2010] [crit]: Can't call method "_Accessible" on an undefined
>          value at
>          > /usr/local/share/perl/5.10.0/DBIx/SearchBuilder/Record.pm line 423.
>          > (/opt/rt3/lib/RT.pm:382)
>          >
>          > Can't call method "_Accessible" on an undefined value at
>          > /usr/local/share/perl/5.10.0/DBIx/SearchBuilder/Record.pm line 423.
>          >
>          > Thanks for the help.
>          > Jonah Hirsch
>          > -----------------------
>          >
>          > References
>          >
>          > Visible links
>          > 1. mailto:[10]crazydog115 at gmail.com
>          > 2. [11]http://lists.bestpractical.com/pipermail/rt-devel/2005-August/007451.html
>          > 3. [12]http://updateldap.pm/
>          > 4. [13]http://updateldap.pm:70/
>          > _______________________________________________
>          > List info: [14]http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
> 
>          _______________________________________________
>          List info: [15]http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
> 
> References
> 
>    Visible links
>    1. http://www.usit.uio.no/it/rt/modifications.html
>    2. mailto:crazydog115 at gmail.com
>    3. mailto:crazydog115 at gmail.com
>    4. mailto:falcone at bestpractical.com
>    5. http://search.cpan.org/dist/RT-Extension-LDAPImport/
>    6. mailto:crazydog115 at gmail.com
>    7. http://lists.bestpractical.com/pipermail/rt-devel/2005-August/007451.html
>    8. http://updateldap.pm/
>    9. http://updateldap.pm:70/
>   10. mailto:crazydog115 at gmail.com
>   11. http://lists.bestpractical.com/pipermail/rt-devel/2005-August/007451.html
>   12. http://updateldap.pm/
>   13. http://updateldap.pm:70/
>   14. http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
>   15. http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

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