[Rt-devel] Question about rt-extension-extractcustomfieldvalues design

Jesse Vincent jesse at bestpractical.com
Sun Oct 24 23:45:47 EDT 2010




On Sun 24.Oct'10 at 11:57:10 -0400, Todd Chapman wrote:
> Is there some reason extractcustomfieldvalues does it's work in Commit instead
> of Prepare? 

...because that's when you're supposed to actually do the work.  What
you're looking for is a sensible request and is something we intend to
address when we get Scrips' replacement out the door.

> I would think it fairly common to want to use { $Ticket->
> FirstCustomFieldValue('foo') } in email templates, but
> since extractcustomfieldvalues does it's work in Commit and the templates are
> evaulated in Prepare, even scrip ordering doesn't make this possible.
> 
> Thanks.
> 
> -Todd

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