[rt-devel] RT create empty MIME entity for empty reply or comment messages since 4.0.8

[Ruslan Zakirov]

On Wed, Apr 17, 2013 at 11:03 AM, Christian Loos <cloos at netcologne.de>wrote:

> Hi,
>
> if you reply or comment on an ticket in the webui and only upload an
> attachment and don't put anything in the message box RT creates 3
> attachments for this transaction. I would expect only 2 attachments.
>
> Our user use this to add an attachment to the ticket but it can also be
> used to just send the requestors the attachment without an message.
>
> This behavior started after we upgraded in March from 4.0.8 to 4.0.10:
>
> mysql> SELECT SUBSTRING(Created, 1, 7) AS Created, COUNT(*) AS COUNT
>     -> FROM Attachments
>     -> WHERE ContentType = 'application/octet-stream'
>     -> AND Filename IS NULL
>     -> AND ContentEncoding IS NULL
>     -> GROUP BY 1;
> +---------+-------+
> | Created | COUNT |
> +---------+-------+
> | 2013-03 |   131 |
> | 2013-04 |   205 |
> +---------+-------+
>
> Is this the desired behavior or is this an bug?
>

No. This is a bug.


>
> Chris
>



-- 
Best regards, Ruslan.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-devel/attachments/20130417/41a4173c/attachment.html>