[rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses.
migetismad at hotmail.com
Thu Jul 9 05:54:10 EDT 2015
We have decided that instead of using a Sub-Status custom field, that we would add all of our statuses to the main built in RT Ticket status. The first initial pass appears to work but when we use one of the new statuses, we are unable to select any other status.
For example if I set the status to 'Awaiting Parts' and submit the form, The only status I can then set it to is 'Awaiting Status'.
I have included a line below that contains the section of my site config that shows the Lifecycle. I am running RT 4.2.9
Any help with the matter would be great.
Thank you.Ashley EtheringtonAmsys Aftermarket Services
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