[rt-devel] API call to get "Created" value of history replies of all tickets

Andrii Iudin andrii at ebi.ac.uk
Mon Aug 1 04:16:25 EDT 2016

Dear Alex,

Thank you for clarifying this.

Best regards,

On 29/07/2016 23:14, Alex Vandiver wrote:
> On Fri, 29 Jul 2016 13:42:37 +0100
> Andrii Iudin <andrii at ebi.ac.uk> wrote:
>> Please could you tell if "Told" is updated only when the reply is sent
>> from an RT user? Is it possible to set it up to be updated even for
>> replies from external sources, e.g. when the requestor sends the reply?
> "Told" is updated on correspondence which is not from a requestor, when
> at least one requestor isn't squelched.  Note that this means it is
> updated even if no Notify scripts send email.
> If you want some other formulation, you can use a scrip to call
> ->SetTold().
>   - Alex

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