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<tt> What is the possibility and the impact of developing a new kind
of customization system to RT, where each queue or other bigger unit is
a directory and, inside each directory, we have sub-directories for
custom fields, scripts, templates, etc.<br>
Doing the thing in this way the database will be really a data
repository and the code will be only into the files.<br>
<br>
Follow an example direcotry structure:<br>
<br>
+ Customizations<br>
+ Queues<br>
</tt><tt> - DelegatedRights.cfg</tt><br>
<tt> + Scrips<br>
- scrip1.scp<br>
- scrip2.scp ...<br>
+ Templates<br>
- template1.tmpl<br>
- template2.tmpl ...<br>
+ Custom Fields<br>
- CF1.cf<br>
- CF2.cf<br>
+ Global<br>
- DelegatedRights.cfg<br>
</tt><tt> + Scrips<br>
- scrip1.scp<br>
- scrip2.scp ...<br>
+ Templates<br>
- template1.tmpl<br>
- template2.tmpl ...<br>
+ Custom Fields<br>
- CF1.cf<br>
- CF2.cf<br>
+ Users<br>
- user1.usr<br>
- user2.usr<br>
- user3.usr<br>
+ Groups <br>
- group1.grp<br>
- group2.grp<br>
<br>
This is a little idea. I felt the dificult of transport the code (local
directory) and the scrips, etc from the development server to the
production server, where I had to dump the database without touching
the tickets and other vital data of the customer. Maybe leaving the
code in the files, inside the RT directory structure, would be a nice
start.<br>
<br>
Does anyone have an idea of the impact or how to refine this scructure?<br>
<br>
Yours truly,<br>
</tt><br>
<pre class="moz-signature" cols="72">--
Lucas F. Rosada
<a class="moz-txt-link-abbreviated" href="mailto:lucas@dextra.com.br">lucas@dextra.com.br</a>
Dextra Sistemas
+55 (19) 3256 6722
<a class="moz-txt-link-freetext" href="http://www.dextra.com.br">http://www.dextra.com.br</a>
<font color="#000000">
PS.: If you don't understand my english don't matter, I'm not fluent and I can try explaining again. ;-)</font>
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