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<DIV><FONT face=Arial size=2><SPAN class=322114018-01062005>I'm new to RT and
would like some help. I'm using RT3.4.1 on Solaris. I have 4 queues .....
issues, development, testing and implementation. I would like
to have notification when a ticket moves from queue to
queue. </SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=322114018-01062005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=322114018-01062005>I have created the
corresponding 4 groups and 3 templates (development, testing,
implementation). Here is the code for the development
template:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=322114018-01062005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=322114018-01062005>Subject: Ticket in
Development Queue with status: {$Transaction->NewValue}</SPAN></FONT></DIV>
<DIV><FONT><SPAN class=322114018-01062005><FONT face=Arial
size=2>{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}</FONT></DIV>
<DIV><FONT face=Arial size=2>Please take note that the above ticket is now in
the development queue and should be looked at immediately.</FONT></DIV>
<DIV><FONT face=Arial size=2>{$Transaction->Content()}<BR></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2>I have also created 3 scrips (<SPAN
class=322114018-01062005>development, testing, implementation). The scrip for
the development queue is as follow:</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=322114018-01062005>Condition: On
Queue Change</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=322114018-01062005>Action: Notify
AdminCcs</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=322114018-01062005>Template: (the
above template)</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN class=322114018-01062005>Stage:
TransactionCreate</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=322114018-01062005></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Arial><FONT><FONT size=2><SPAN class=322114018-01062005>I tried
moving a ticket from queue to queue but could not get any email other than the
original when the ticket was created. Can anyone help me
please?</SPAN></FONT></FONT><FONT size=2> <SPAN
class=322114018-01062005>Thanks in advance.</SPAN></FONT></FONT></DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=322114018-01062005></SPAN></FONT></FONT> </DIV>
<DIV><FONT face=Arial><FONT size=2><SPAN
class=322114018-01062005></SPAN></FONT><FONT><FONT size=2><SPAN
class=322114018-01062005>Iris</SPAN></FONT></FONT></FONT></SPAN></FONT></DIV></BODY></HTML>