<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
pre
{margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1><pre><font size=2 face="Courier New"><span
style='font-size:10.0pt'>Remote SVN appears to be down right now but that file hasn’t been edited since June according to the SVN::Web copy:<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><a
href="http://svn.bestpractical.com/cgi-bin/index.cgi/bps/checkout/rtfm/branches/2.1-TESTING/html/RTFM/Article/Elements/Preformatted?rev=3542">http://svn.bestpractical.com/cgi-bin/index.cgi/bps/checkout/rtfm/branches/2.1-TESTING/html/RTFM/Article/Elements/Preformatted?rev=3542</a><o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>FYI I pulled the code out into a test program to isolate the issue. In short, this loop:<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>% while (my $cf = $cfs->Next) {<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>didn’t loop. So I suspected that the assignment of $cfs was incorrect.<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Also, IIRC this line:<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>my $ccf = RT::FM::ClassCustomField->new($session{'CurrentUser'});<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>also failed so I removed it and references to $display but I’m not sure what $display’s purpose is (I didn’t bother to investigate).<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>The “if ($cf->Type eq 'TextSingle') {” check appears broken as well as I don’t see where “TextSingle” has ever existed. The documentation also refers to TextSingle.<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>In any case, fixes for these issues need to go in prior to a release of RTFM as this functionality is clearly broken.<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>The patch I posted to rt-users was created incorrectly, BTW (it’s “backwards”).<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'> -=| Ben<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>On Tue, 30 Aug 2005 12:00:05 -0400 (EDT)<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel">rt-devel-request at lists.bestpractical.com</a> wrote:<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>><i><span
style='font-style:italic'> > The archive contains the RTFM-2.04 makefile template and installs in a<o:p></o:p></span></i></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>><i><span
style='font-style:italic'> > different location than the SVN version. I use svn to install RT-FM-2.x<o:p></o:p></span></i></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>><i><span
style='font-style:italic'> > series and there is a Makefile.Pl which asks where RT lives. That<o:p></o:p></span></i></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>><i><span
style='font-style:italic'> > version is 2.1.35 exported from svn at 18:50 GMT+2. Versions gotten from<o:p></o:p></span></i></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>><i><span
style='font-style:italic'> > /Admin/Tools/Configuration.html<o:p></o:p></span></i></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>><i><span
style='font-style:italic'> > Complete list is available on request.<o:p></o:p></span></i></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>><i><span
style='font-style:italic'> <o:p></o:p></span></i></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>><i><span
style='font-style:italic'> Try 2.1.40, which I've just released? (I bumped the version just to try<o:p></o:p></span></i></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>><i><span
style='font-style:italic'> to get to a number that didn't conflict with anything)<o:p></o:p></span></i></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>><i><span
style='font-style:italic'> <o:p></o:p></span></i></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Installed 2.1.41 from SVN and all seems OK.<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>The problem reported on rt-users about not including the text of CF is<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>still there.<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>I'm able to reproduce this in a pristine RT-3.4.3/RT-FM-2.1.41<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>installation. Create one ticket, create one RT-FM article, set rights,<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>I'm using the builtin root account, and try to include article 1 when<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>replying to the ticket. This will include the Title and the Summary but<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>not any CustomFields the article has.<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>The code to do this is there but I haven't had time to look why it<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>doesn't work.<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>(html/RTFM/Article/Elements/Preformatted )<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Joop<o:p></o:p></span></font></pre>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
</div>
</body>
</html>