<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">

<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="PlaceType"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="PlaceName"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
 name="place" downloadurl="http://www.5iantlavalamp.com/"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
 /* Font Definitions */
 @font-face
        {font-family:"Script MT Bold";
        panose-1:3 4 6 2 4 6 7 8 9 4;}
 /* Style Definitions */
 p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Times New Roman";}
a:link, span.MsoHyperlink
        {color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {color:purple;
        text-decoration:underline;}
span.EmailStyle17
        {mso-style-type:personal-compose;
        font-family:Arial;
        color:windowtext;}
@page Section1
        {size:8.5in 11.0in;
        margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
        {page:Section1;}
-->
</style>

</head>

<body lang=EN-US link=blue vlink=purple>

<div class=Section1>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am trying to search for an AdminCc in RT ver. 3.0.10 using
the Tickets Search tool.&nbsp; RT does not return any results and I know that I have
tickets set up with the particular user set up as an AdminCc.&nbsp; Has anyone else
experienced this problem?&nbsp; Any ideas on how to fix it?<o:p></o:p></span></font></p>

<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p>&nbsp;</o:p></span></font></p>

<div>

<div>

<p class=MsoNormal><b><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue;font-weight:bold'>Mark
Gustafson</span></font></b><b><font size=2 color=blue face="Script MT Bold"><span
style='font-size:10.0pt;font-family:"Script MT Bold";color:blue;font-weight:
bold'><o:p></o:p></span></font></b></p>

<p class=MsoNormal><strong><b><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>IT Manager</span></font><o:p></o:p></b></strong></p>

<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=2
  color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
  color:blue'>Omni</span></font></st1:PlaceName><font size=2 color=blue
 face=Arial><span style='font-size:10.0pt;font-family:Arial;color:blue'> <st1:PlaceType
 w:st="on">Hotels</st1:PlaceType> <st1:PlaceName w:st="on">Reservation</st1:PlaceName>
 <st1:PlaceType w:st="on">Center</st1:PlaceType></span></font></st1:place><o:p></o:p></p>

<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>Tel: (402) 952-6556</span></font><font
size=2 color=blue><span style='font-size:10.0pt;color:blue'><o:p></o:p></span></font></p>

<p class=MsoNormal><font size=1 color=blue face=Arial><span style='font-size:
7.5pt;font-family:Arial;color:blue'>Email: </span></font><font size=2
color=blue face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:blue'><a href="mailto:mgustafson@omnihotels.com"><font size=1><span
style='font-size:7.5pt'>mgustafson@omnihotels.com</span></font></a></span></font><o:p></o:p></p>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>&nbsp;<o:p></o:p></span></font></p>

<p class=MsoNormal><b><i><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black;font-weight:bold;
font-style:italic'>Omni Hotels</span></font></i></b><b><i><font size=2
color=black><span style='font-size:11.0pt;color:black;font-weight:bold;
font-style:italic'> is proud to be ranked &#8220;Highest in Guest Satisfaction
Among Upscale Hotel Chains&#8221; in the J.D. Power and Associates 2005 North
America Hotel Guest Satisfaction Study<sup>SM</sup>.&nbsp; </span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></i></b></p>

<p class=MsoNormal><b><i><font size=2 color=black face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:black;font-weight:bold;
font-style:italic'>(Study based on 37,471 responses from guests who stayed in a
hotel between December 2004 and May 2005.&nbsp; Fourteen upscale hotel chains
were ranked in the study.&nbsp; <a href="http://www.jdpower.com/"
title="http://www.jdpower.com/">www.jdpower.com</a>)</span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></i></b></p>

</div>

</div>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p>&nbsp;</o:p></span></font></p>

</div>

</body>

</html>