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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'> I’m new to RT, so please don’t
flame me for asking a newbie question : )<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Here’s the problem: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'> I’ve been asked to modify RT so
that every time a ticket is created / modified, I need to take that ticket
content and save it in another <st1:stockticker w:st="on">CRM</st1:stockticker>
system that my company uses as well; I’ve already finished writing a
separate script which expects a ticket_id to be passed to it and this script
does the rest of the work; all that’s left for me to do is to insert a
call to that script into the RT’s source code wherever tickets are saved
into the mysql database. I've been trying to find out which source code file is
responsible for inserting the data into the associated mysql database, but, for
the life of me, i cant seem to figure this out.... help ! : ) <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
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font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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