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<TITLE>RTx-shredder Problem with update_before</TITLE>
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<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Hi,</FONT></SPAN>
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<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I am trying to run the belwo command and I am getting the error as below, not sure what to try to get round this:</FONT></SPAN>
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<P><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"># /usr/local/rt3/local/sbin/rtx-shredder --plugin 'Tickets=status,resolved,deleted;update_before,2001-10-05 21:39:34' --sqldump /tmp/rt3_dump.sql</FONT></I></SPAN></P>
<P><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial">Couldn't load plugin</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial">Error: Plugin doesn't support argument(s): update_before</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">However the help file says:</FONT></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"># /usr/local/rt3/local/sbin/rtx-shredder --plugin help-Tickets</FONT></I></SPAN>
<BR><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial">USAGE</FONT></I></SPAN>
<BR><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> masks</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> If any argument is marked with keyword `mask' then it means that this</FONT></I></SPAN>
<BR><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> argument support two special characters:</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> 1) `*' matches any non empty sequence of the characters. For example</FONT></I></SPAN>
<BR><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> `*@example.com' will match any email address in `example.com' domain.</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> 2) `?' matches exactly one character. For example `????' will match any</FONT></I></SPAN>
<BR><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> string four characters long.</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial">ARGUMENTS</FONT></I></SPAN>
<BR><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> Arguments which all plugins support.</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> limit - unsigned integer</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> Allow you to limit search results. Default value is `10'.</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial">NAME</FONT></I></SPAN>
<BR><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> RTx::Shredder::Plugin::Tickets - search plugin for wiping tickets.</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial">ARGUMENTS</FONT></I></SPAN>
<BR><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> queue - queue name</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> Search tickets only in particular queue.</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> status - ticket status</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> Search tickets with specified status only. 'deleted' status is also</FONT></I></SPAN>
<BR><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> supported.</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> </FONT><FONT COLOR="#FF0000" SIZE=2 FACE="Arial">update_before - date</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> Search tickets that were updated before some date. Example: '2003-12-31</FONT></I></SPAN>
<BR><SPAN LANG="en-gb"><I><FONT SIZE=2 FACE="Arial"> 23:59:59'</FONT></I></SPAN>
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<P><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">So I can't see the problem? Any help would be greatly appreciated.</FONT></SPAN><SPAN LANG="en-us"></SPAN>
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<P><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial">Dax</FONT></SPAN><SPAN LANG="en-us"></SPAN>
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