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<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Hi,</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I am trying to implement the Custom Condition: </FONT></SPAN><A HREF="http://wiki.bestpractical.com/index.cgi?ReplyToResolved"><SPAN LANG="en-us"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://wiki.bestpractical.com/index.cgi?ReplyToResolved</FONT></U></SPAN></A><SPAN LANG="en-us"></SPAN><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Arial"> and the Custom Action: </FONT></SPAN><A HREF="http://wiki.bestpractical.com/index.cgi?ForkIntoNewTicket"><SPAN LANG="en-gb"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://wiki.bestpractical.com/index.cgi?ForkIntoNewTicket</FONT></U></SPAN></A><SPAN LANG="en-gb"></SPAN><SPAN LANG="en-us"></SPAN></P>
<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">However I am getting the following error:</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial">[Fri Mar 17 14:18:43 2006] [error]: Scrip IsApplicable 177 died. - Require of RT::Condition::ReplyToResolvedTicket failed.</FONT></I></SPAN></P>
<P><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial">Can't locate RT/Condition/ReplyToResolvedTicket_Vendor.pm in @INC (@INC contains: /usr/local/rt3/local/lib /usr/local/rt3/lib /usr/local/lib/perl5/5.8.7/i686-linux /usr/local/lib/perl5/5.8.7 /usr/local/lib/perl5/site_perl/5.8.7/i686-linux /usr/local/lib/perl5/site_perl/5.8.7 /usr/local/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at (eval 306) line 3.</FONT></I></SPAN></P>
<P><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial">Stack:</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [(eval 306):3]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Scrip_Overlay.pm:433]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Scrips_Overlay.pm:229]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Transaction_Overlay.pm:162]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Record.pm:1431]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:720]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Interface/Email.pm:751]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:58]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial">Compilation failed in require at (eval 302) line 3.</FONT></I></SPAN>
</P>
<P><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial">Stack:</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [(eval 302):3]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Scrip_Overlay.pm:433]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Scrips_Overlay.pm:229]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Transaction_Overlay.pm:162]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Record.pm:1431]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:720]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Interface/Email.pm:751]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:58]</FONT></I></SPAN>
</P>
<BR>
<P><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial">Stack:</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/ScripCondition_Overlay.pm:179]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Scrip_Overlay.pm:433]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Scrips_Overlay.pm:229]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Transaction_Overlay.pm:162]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Record.pm:1431]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:720]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/lib/RT/Interface/Email.pm:751]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:58]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=1 FACE="Arial"> (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:447)</FONT></I></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Now I have tried to uncomment the last 4 lines of the ReplyToResolved.pm where it calls the</FONT><I></I><I> <FONT SIZE=1 FACE="Arial">RT/Condition/ReplyToResolvedTicket_Vendor.pm </FONT></I> <FONT SIZE=2 FACE="Arial">and</FONT><I></I><I><FONT SIZE=1 FACE="Arial"> RT/Condition/ReplyToResolvedTicket_local.</FONT></I><FONT SIZE=1 FACE="Arial">pm </FONT> <FONT SIZE=2 FACE="Arial">now I know these are used for vendor and local overrides but not sure what to do to fix this.</FONT></SPAN></P>
<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Also when I uncomment the 4 lines above it gets passed the die error however the following error occurs:</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial">[Fri Mar 17 14:11:05 2006] [error]: Scrip IsApplicable 177 died. - Can't locate object method "new" via package "RT::Condition::ReplyToResolvedTicket" at /usr/local/rt3/lib/RT/ScripCondition_Overlay.pm line 181.</FONT></I></SPAN></P>
<P><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial">Stack:</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/lib/RT/ScripCondition_Overlay.pm:181]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/lib/RT/Scrip_Overlay.pm:433]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/lib/RT/Scrips_Overlay.pm:229]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/lib/RT/Transaction_Overlay.pm:162]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/lib/RT/Record.pm:1431]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3490]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/lib/RT/Ticket_Overlay.pm:3221]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/lib/RT/Record.pm:921]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/lib/RT/Interface/Web.pm:966]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/lib/RT/Interface/Web.pm:1080]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/share/html/Ticket/Modify.html:70]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> [/usr/local/rt3/share/html/autohandler:215]</FONT></I></SPAN>
<BR><SPAN LANG="en-us"><I><FONT SIZE=2 FACE="Arial"> (/usr/local/rt3/lib/RT/Scrip_Overlay.pm:447)</FONT></I></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">I have copied the following files into the local directory but this does not seem to make any difference:</FONT></SPAN>
</P>
<P><SPAN LANG="en-gb"><FONT FACE="Times New Roman">$cp $RT/lib/RT/base.pm $RT/local/lib/RT </FONT></SPAN>
<BR><SPAN LANG="en-gb"><FONT FACE="Times New Roman">$cp $RT/lib/RT/Condition/Generic.pm $RT/local/lib/RT/Condition </FONT></SPAN>
<BR><SPAN LANG="en-gb"><FONT FACE="Times New Roman">Any help would be greatly appreciated.</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Regards</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">David Wells</FONT></SPAN>
<BR><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">MCSE, RHCE & CCNP</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Senior Network Engineer</FONT></SPAN>
</P>
<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Foreshore Limited</FONT></SPAN>
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<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Direct Line: +44 1534 752316</FONT></SPAN>
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<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Facsimile: +44 1534 752301</FONT></SPAN>
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<P><SPAN LANG="en-us"><FONT SIZE=2 FACE="Arial">Email@ dave.wells@foreshore.net</FONT></SPAN>
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<P><SPAN LANG="en-us"></SPAN><A HREF="http://www.foreshore.net"><SPAN LANG="en-us"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://www.foreshore.net</FONT></U></SPAN></A><SPAN LANG="en-us"></SPAN>
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<P><SPAN LANG="en-us"></SPAN><A HREF="http://privacyprofessional.com"><SPAN LANG="en-us"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://privacyprofessional.com</FONT></U></SPAN></A><SPAN LANG="en-us"></SPAN>
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