<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Ok first off, sorry if this is the wrong list for this
question.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Now the real problem, we are trying to make a scrip action
that updates a custom field based on the queue the ticket is being changed
into. Now the scrip action works. But, RT will update the custom
field after the scrip changes it. Basically POST data gets written to the
DB after the scrip runs. I fixed that by running the scrip in
batch. But then Modify.html and ModifyAll.html show the old custom field
data until the page is reloaded.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So, is there a way to either intercept the %ARGS data that
says update customfield-1 to whatever in the scrip? Or is there a way to
cancel that custom field update if the custom action has already processed?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p><strong><b><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Joshua
Speicher</span></font></b></strong><b><font size=2><span style='font-size:10.0pt;
font-weight:bold'><br>
<strong><b><font face="Times New Roman">Web Developer</font></b></strong></span></font></b><br>
<b><font size=2><span style='font-size:10.0pt;font-weight:bold'>TekSecure Labs
(sm)<br>
</span></font></b><b><font size=1><span style='font-size:7.5pt;font-weight:
bold'>(a division of Tekmark Global Solutions)<br>
</span></font></b><strong><b><u><font color=blue face="Times New Roman"><span
style='color:blue;font-weight:normal'><a href="www.teksecurelabs.com"><font
size=1><span style='font-size:7.5pt'>www.teksecurelabs.com</span></font></a></span></font></u></b></strong><o:p></o:p></p>
<p><font size=1 face="Times New Roman"><span style='font-size:7.5pt'>This
message is for the designated recipient only and it, as well as any
attachments, may contain privileged, proprietary or confidential information.
If you are not the intended recipient, do not read, copy or distribute it.
Please notify the sender immediately and delete the original at once. Any other
use of the email by you is prohibited. Thank you.</span></font><font size=1><span
style='font-size:7.5pt'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
------------------------------------------------------------------------
<br>
This message is for the designated recipient only and it, as well as any attachments, may contain privileged, proprietary or confidential information. If you are not the intended recipient, do not read, copy or distribute it. Please notify the sender immediately and delete the original at once. Any other use of the email by you is prohibited. Thank you.
<br>
------------------------------------------------------------------------
</body>
</html>